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Desktop icons won't load after running Malwarebytes? DDS.txt and Attach.txt


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#1 mexicano2232

mexicano2232

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Posted 28 May 2012 - 04:13 PM

DDS.txt:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421
Run by aaron's at 14:57:36 on 2012-05-28
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.1012.146 [GMT -6:00]
.
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Realtek\Audio\HDA\AERTSrv.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Sony\Content Transfer\ContentTransferWMDetector.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Users\aaron's\AppData\Local\Google\Update\1.3.21.111\GoogleCrashHandler.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Users\aaron's\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\aaron's\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\aaron's\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Windows\notepad.exe
C:\Windows\system32\rundll32.exe
C:\Users\aaron's\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\conime.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uWindow Title = Internet Explorer, optimized for Bing and MSN
mStart Page = about:blank
uInternet Settings,ProxyOverride = <local>
uSearchURL,(Default) = hxxp://my.netzero.net/s/search?r=minisearch
mSearchAssistant =
BHO: WormRadar.com IESiteBlocker.NavFilter: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - AVG Safe Search
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
BHO: {dbc80044-a445-435b-bc74-9c25c1c588a9} - Java™ Plug-In 2 SSV Helper
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
TB: {28387537-e3f9-4ed7-860c-11e69af4a8a0} - No File
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
TB: {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} - No File
TB: {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - No File
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
uRun: [Google Update] "c:\users\aaron's\appdata\local\google\update\GoogleUpdate.exe" /c
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe -s
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRun: [ContentTransferWMDetector.exe] c:\program files\sony\content transfer\ContentTransferWMDetector.exe
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
uPolicies-explorer: NoDesktop = 0
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: &Clean Traces
IE: &Download with &DAP
IE: Download &all with DAP
IE: Download all by YouTube Robot
IE: Download by YouTube Robot
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_70C5B381380DB17F.dll/cmsidewiki.html
IE: {53F6FCCD-9E22-4d71-86EA-6E43136192AB}
IE: {925DAB62-F9AC-4221-806A-057BFB1014AA}
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
Trusted Zone: adobe.com\kb2
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} - hxxp://lads.myspace.com/upload/MySpaceUploader2.cab
DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} - hxxp://support.dell.com/systemprofiler/DellSystemLite.CAB
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{884CF6F3-CFFC-4BB7-9187-C19679DE6405} : DhcpNameServer = 192.168.0.1
Notify: igfxcui - igfxdev.dll
.
============= SERVICES / DRIVERS ===============
.
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-1-31 435032]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-1-31 314456]
R1 ElRawDisk;ElRawDisk;c:\windows\system32\drivers\ElRawDsk.sys [2012-5-25 27080]
R2 ACEDRV09;ACEDRV09;c:\windows\system32\drivers\ACEDRV09.sys [2009-4-22 110304]
R2 AERTFilters;Andrea RT Filters Service;c:\program files\realtek\audio\hda\AERTSrv.exe [2012-1-2 87968]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-1-31 20568]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2012-1-31 55128]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2012-1-31 44768]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-12-19 21504]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-5-25 22344]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2012-5-28 40776]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate1c9ee41abc7afe7;Google Update Service (gupdate1c9ee41abc7afe7);c:\program files\google\update\GoogleUpdate.exe [2009-6-15 133104]
S2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-5-25 654408]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-16 257696]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-6-15 133104]
S3 Revoflt;Revoflt;c:\windows\system32\drivers\revoflt.sys [2012-5-25 27192]
S3 UPnPService;UPnPService;c:\program files\common files\magix shared\upnpservice\UPnPService.exe [2009-4-22 544768]
S3 WnsDrvr;WnsDrvr;c:\windows\system32\drivers\wnsdrvr.sys [2009-6-7 25952]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== File Associations ===============
.
JSEFile=NOTEPAD.EXE %1
VBSFile=NOTEPAD.EXE %1
.
=============== Created Last 30 ================
.
2012-05-28 20:42:24 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2012-05-28 05:20:19 -------- dc----w- c:\program files\Free Window Registry Repair
2012-05-26 04:57:25 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-05-26 04:57:24 -------- dc----w- c:\program files\Malwarebytes' Anti-Malware
2012-05-26 04:45:37 -------- d-----w- c:\programdata\PC Tools
2012-05-26 04:45:35 -------- d-----w- c:\users\aaron's\appdata\roaming\Product_PT
2012-05-26 03:54:52 -------- dc----w- c:\program files\Defraggler
2012-05-26 01:46:59 -------- d-----w- c:\users\aaron's\appdata\local\VS Revo Group
2012-05-26 01:46:30 27192 ----a-w- c:\windows\system32\drivers\revoflt.sys
2012-05-26 01:46:23 -------- dc----w- c:\program files\VS Revo Group
2012-05-26 01:00:04 27080 ----a-w- c:\windows\system32\drivers\ElRawDsk.sys
2012-05-25 23:55:14 511328 -c--a-w- c:\program files\common files\microsoft shared\capicom\CAPICOM.DLL
2012-05-25 23:45:12 74703 ----a-w- c:\windows\system32\mfc45.dll
2012-05-09 20:22:35 53120 ----a-w- c:\windows\system32\drivers\partmgr.sys
2012-05-09 20:22:07 905600 ----a-w- c:\windows\system32\drivers\tcpip.sys
2012-05-09 20:21:39 936960 ----a-w- c:\program files\common files\microsoft shared\ink\journal.dll
2012-05-09 20:21:39 1404928 ----a-w- c:\program files\common files\microsoft shared\ink\InkObj.dll
2012-05-09 20:20:41 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
2012-05-09 20:20:41 1069056 ----a-w- c:\windows\system32\DWrite.dll
2012-05-09 20:20:40 683008 ----a-w- c:\windows\system32\d2d1.dll
2012-05-09 20:20:40 160768 ----a-w- c:\windows\system32\d3d10_1.dll
2012-05-09 20:20:40 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
2012-05-09 20:19:41 3550080 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-05-09 20:19:40 3602816 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-05-09 20:19:40 2044928 ----a-w- c:\windows\system32\win32k.sys
2012-05-05 07:02:46 -------- d-----w- c:\programdata\YTD YouTube Downloader & Converter
.
==================== Find3M ====================
.
2012-05-20 01:09:28 1668 ----a-w- c:\windows\system32\ASOROSet.bin
2012-05-05 06:11:12 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-05-05 06:11:12 419488 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-02-29 15:11:45 5120 ----a-w- c:\windows\system32\wmi.dll
2012-02-29 15:11:42 172032 ----a-w- c:\windows\system32\wintrust.dll
2012-02-29 15:09:53 157696 ----a-w- c:\windows\system32\imagehlp.dll
2012-02-29 13:32:37 12800 ----a-w- c:\windows\system32\drivers\fs_rec.sys
.
============= FINISH: 14:59:13.63 ===============


Attach.txt:


.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft® Windows Vista™ Home Basic
Boot Device: \Device\HarddiskVolume3
Install Date: 3/19/2008 1:13:05 PM VIRUS!
System Uptime: 5/28/2012 2:20:53 PM VIRUS! (0 hours ago)
.
Motherboard: Dell Inc. | | 0RY007
Processor: Intel® Celeron® CPU 420 @ 1.60GHz | Socket 775 | 1596/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 139 GiB total, 25.541 GiB free.
D: is FIXED (NTFS) - 10 GiB total, 6.293 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {eec5ad98-8080-425f-922a-dabf3de3f69a}
Description: USB HS-CF Card
Device ID: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_TEAC&PROD_USB___HS-CF_CARD&REV_4.08#00000211DD55&0#
Manufacturer: TEAC
Name: USB HS-CF Card
PNP Device ID: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_TEAC&PROD_USB___HS-CF_CARD&REV_4.08#00000211DD55&0#
Service: WUDFRd
.
Class GUID: {eec5ad98-8080-425f-922a-dabf3de3f69a}
Description: USB HS-MS Card
Device ID: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_TEAC&PROD_USB___HS-MS_CARD&REV_4.08#00000211DD55&2#
Manufacturer: TEAC
Name: USB HS-MS Card
PNP Device ID: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_TEAC&PROD_USB___HS-MS_CARD&REV_4.08#00000211DD55&2#
Service: WUDFRd
.
Class GUID: {eec5ad98-8080-425f-922a-dabf3de3f69a}
Description: USB HS-SD Card
Device ID: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_TEAC&PROD_USB___HS-SD_CARD&REV_4.08#00000211DD55&3#
Manufacturer: TEAC
Name: USB HS-SD Card
PNP Device ID: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_TEAC&PROD_USB___HS-SD_CARD&REV_4.08#00000211DD55&3#
Service: WUDFRd
.
Class GUID: {eec5ad98-8080-425f-922a-dabf3de3f69a}
Description: USB HS-xD/SM
Device ID: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_TEAC&PROD_USB___HS-XD#SM&REV_4.08#00000211DD55&1#
Manufacturer: TEAC
Name: USB HS-xD/SM
PNP Device ID: WPDBUSENUMROOT\UMB\2&37C186B&0&STORAGE#VOLUME#1&19F7E59C&0&_??_USBSTOR#DISK&VEN_TEAC&PROD_USB___HS-XD#SM&REV_4.08#00000211DD55&1#
Service: WUDFRd
.
==== System Restore Points ===================
.
RP1123: 5/27/2012 11:32:46 PM VIRUS! - Made by Regsofts
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
µTorrent
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
avast! Free Antivirus
BufferChm
CCleaner
Conexant D850 PCI V.92 Modem
Content Transfer
ConvertXtoDVD 4.1.19.365
CopyTrans Suite Remove Only
D1500
D1500_Help
Defraggler
DJ_SF_03_D1500_ProductContext
DJ_SF_03_D1500_Software
DJ_SF_03_D1500_Software_Min
Driver Reviver
eSupportQFolder
ffdshow [rev 3154] [2009-12-09]
Free PDF Tablet 0.1
Free Window Registry Repair
Google Chrome
Google Update Helper
GPBaseService
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Deskjet D1500 Printer Driver Software 10.0 Rel .3
HP Solution Center 10.0
HPProductAssistant
Intel® Network Connections 13.5.32.0
LAME v3.98.3 for Audacity
Malwarebytes Anti-Malware version 1.61.0.1400
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft XML Parser
Modem Diagnostic Tool
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NWZ-E350 WALKMAN Guide
OGA Notifier 2.0.0048.0
QuickConnect
Realtek High Definition Audio Driver
Revo Uninstaller Pro 2.5.8
SA30xx Media Converter
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2598041) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition
SolutionCenter
swMSM
Toolbox
UnloadSupport
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2598290) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
WebReg
WinZip 12.1
YTD YouTube Downloader & Converter 3.6
.
==== Event Viewer Messages From Past Week ========
.
5/28/2012 2:58:20 PM VIRUS!, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OS.
5/28/2012 2:58:01 PM VIRUS!, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.
5/28/2012 2:22:54 PM VIRUS!, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.
5/28/2012 2:22:54 PM VIRUS!, Error: Service Control Manager [7000] - The SupportSoft RemoteAssist service failed to start due to the following error: The system cannot find the path specified.
5/28/2012 2:22:54 PM VIRUS!, Error: Service Control Manager [7000] - The MCSTRM service failed to start due to the following error: The system cannot find the file specified.
5/27/2012 11:38:35 PM VIRUS!, Error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
5/27/2012 11:38:35 PM VIRUS!, Error: Service Control Manager [7024] - The Windows Search service terminated with service-specific error 2147749155 (0x80040D23).
5/27/2012 10:41:07 PM VIRUS!, Error: Service Control Manager [7000] - The SupportSoft RemoteAssist service failed to start due to the following error: The system cannot find the file specified.
5/26/2012 2:09:40 AM VIRUS!, Error: volsnap [36] - The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
5/25/2012 7:55:49 PM VIRUS!, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Apple Mobile Device service to connect.
5/25/2012 7:55:49 PM VIRUS!, Error: Service Control Manager [7000] - The Apple Mobile Device service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
5/25/2012 7:13:22 PM VIRUS!, Error: Service Control Manager [7034] - The iolo System Service service terminated unexpectedly. It has done this 2 time(s).
5/25/2012 7:12:43 PM VIRUS!, Error: Service Control Manager [7034] - The iolo System Service service terminated unexpectedly. It has done this 1 time(s).
.
==== End Of File ===========================

#2 LDTate

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Posted 30 May 2012 - 05:00 PM

5/28/2012 2:58:20 PM VIRUS!, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OS.

Have you run chkdsk /r

http://www.vistax64....isk-chkdsk.html
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#3 mexicano2232

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Posted 30 May 2012 - 07:32 PM

I just did, but still no luck. Should I just uninstall Malwarebytes and see if that works?

#4 LDTate

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Posted 30 May 2012 - 07:35 PM

Still no Icons, try this:

Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")


Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:


Download unhide.exe & save it to your windows folder:

Right click on unhide.exe and select Run as administrator (In case you have Vista or Win7)
Reboot

This will unhide folders/files that were set to be hidden by the infection you had.

Let me know if that solved your problem.
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#5 mexicano2232

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Posted 30 May 2012 - 07:35 PM

And everytime at startup I get and error message from malwarebytes. and I have never had this problem until I downloaded this program

#6 LDTate

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Posted 30 May 2012 - 07:36 PM

And everytime at startup I get and error message from malwarebytes. and I have never had this problem until I downloaded this program

What message?
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#7 mexicano2232

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Posted 30 May 2012 - 07:39 PM

It says "[OpenEvent] Failed to perform desired action. Error Code: 2"

#8 LDTate

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Posted 30 May 2012 - 07:41 PM

Lets not worry about that right now.

Are the icons back?
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#9 mexicano2232

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Posted 30 May 2012 - 07:44 PM

I just ran unhide.exe as administrator in the windows folder and right now it says "Processing the C:/ drive... "

#10 LDTate

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Posted 30 May 2012 - 07:47 PM

Give it some time
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#11 mexicano2232

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Posted 30 May 2012 - 07:52 PM

I will sir. Thank you so much or your help. Here is the original forum I posted in case you wanted to check it out: http://forums.malwar...l=&fromsearch=1

#12 LDTate

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Posted 30 May 2012 - 07:56 PM

I'm also seeing 2 anti-virus programs

avast! Free Antivirus
AV: Norton 360

Never install more than one Antivirus and Firewall! Rather than giving you extra protection, it will decrease the reliability of it seriously!
The reason for this is that if both products have their automatic (Real-Time) protection switched on, your system may lock up due to both software products attempting to access the same file at the same time.
Also because more than one Antivirus and Firewall installed are not compatible with each other, it can cause system performance problems and a serious system slowdown.

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#13 LDTate

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Posted 30 May 2012 - 07:56 PM

Let me know if the Icons come back
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#14 mexicano2232

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Posted 30 May 2012 - 07:59 PM

It is still processing. and I have no idea why Norton 360 shows up! I removed that program months ago! I only have Avast. and for some reason Windows firewall is disabled but I need to fix that.

#15 mexicano2232

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Posted 30 May 2012 - 08:00 PM

Norton does not even show up on my uninstal list!

#16 LDTate

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Posted 30 May 2012 - 08:01 PM

Norton does not even show up on my uninstal list!

We'll deal with it after this.
Is it still processing?
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#17 mexicano2232

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Posted 30 May 2012 - 08:06 PM

Ok the scan just finished. I will now reboot my computer

#18 mexicano2232

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Posted 30 May 2012 - 08:11 PM

Yes they finally come up!! Thank you so much!!!! No do you suggest I keep Malwarebytes installed on my computer? or should I uninstall it?

#19 mexicano2232

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Posted 30 May 2012 - 08:12 PM

I mean now do you suggest

#20 LDTate

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Posted 30 May 2012 - 08:14 PM

Please do the following to see if it resolves the issue: Post back and let us know please

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

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