mouse/keyboard not working after infection
Posted 04 June 2012 - 04:22 PM
i have been using malwarebytes for a very long time and always recomend to newcomers.
a friend has a dell inspiron win7 and it was riddled with all sorts, i had to use a usb mouse and onboard keyboard to get this far. mbam cant find anything now nor can superantispyware, avast is clear too.
this entry worries me though
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 191318
Time elapsed: 7 minute(s), 47 second(s)
my main concern right now is to get mouse and keyboard working is it possible anyone can help?
thanks in advance
Posted 04 June 2012 - 04:40 PM
Since the computer was infected and most likely still is, that is what may be causing the issues you are having. Please follow the instructions below....
If you think you are infected, here are the steps needed to get your computer cleaned....
Please read the following so that you can begin the cleaning process:
IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult
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Dell Precision T7500, Win7 Ultimate 64bit fully updated, McAfee Corp Edition v8.8,
Watchguard Firewall, Intel Xeon E5606CPU, Dual Quad Core Processors, 16GB Ram,
E5606 @ 2.13GHz, Nvidia Quadro NVS420, Raid-1 Dual 1TB Sata 10000 rpm Hard Drives
Dual DVD Burners, IE10, Opera, MBAM, MBSB, MBAE
Posted 05 June 2012 - 03:04 AM
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