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mouse/keyboard not working after infection


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#1 Jjude

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Posted 04 June 2012 - 04:22 PM

hi and thank you for any help you can give.
i have been using malwarebytes for a very long time and always recomend to newcomers.
a friend has a dell inspiron win7 and it was riddled with all sorts, i had to use a usb mouse and onboard keyboard to get this far. mbam cant find anything now nor can superantispyware, avast is clear too.

this entry worries me though
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 191318
Time elapsed: 7 minute(s), 47 second(s)

my main concern right now is to get mouse and keyboard working is it possible anyone can help?

thanks in advance

Jjude

#2 Firefox

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Posted 04 June 2012 - 04:40 PM

Hello and welcome to Malwarebytes

Since the computer was infected and most likely still is, that is what may be causing the issues you are having. Please follow the instructions below....

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the
Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions >>Right HERE<<, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
    so that you're alerted when someone has replied to your post.

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Replying to your own posts changes the post count and helpers are looking for topics with zero replies.
If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
  • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form located >>Right HERE<<

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site --> >>Right HERE<<

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Reply to this topic" Posted Image button not the Reply button when you start replying.

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Dell Precision T7500, Win7 Ultimate 64bit fully updated, McAfee Corp Edition v8.8,
Watchguard Firewall, Intel Xeon E5606CPU, Dual Quad Core Processors, 16GB Ram,
E5606 @ 2.13GHz, Nvidia Quadro NVS420, Raid-1 Dual 1TB Sata 10000 rpm Hard Drives
Dual DVD Burners, IE10, Opera, MBAM, MBSB, MBAE


#3 Jjude

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Posted 05 June 2012 - 03:04 AM

Thank you, I have done what you asked, but this morning Im wondering if I should have copied and pasted the results of the scans. I dont want to do it now as I dont want to bump the post.

#4 AdvancedSetup

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Posted 05 June 2012 - 03:14 AM

No, that's fine just wait for a helper and they'll ask you for any scans or update requests at that time.

Thank you

Ron Lewis
Forum Community Manager

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