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I keep getting the pop up asking me to update my version but have.


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#1 Oxyman

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Posted 20 July 2012 - 10:18 PM

Hi, new here so please have pateintce as I am a dumb ass with this computer stuff.

So, I am getting the pop up daily ~ asking me to update my version but have. And ran it and log file found nothing ?

Why?

Thanks!

#2 Firefox

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Posted 20 July 2012 - 10:50 PM

Please do the following and let us know if this corrects the issue for you or not.

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version

    You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.

    Location for Windows x86
    HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware
    Location for Windows x64
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware

  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

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Dell Precision T7500, Win7 Ultimate 64bit fully updated, McAfee Corp Edition v8.8,
Watchguard Firewall, Intel Xeon E5606CPU, Dual Quad Core Processors, 16GB Ram,
E5606 @ 2.13GHz, Nvidia Quadro NVS420, Raid-1 Dual 1TB Sata 10000 rpm Hard Drives
Dual DVD Burners, IE10, Opera, MBAM, MBSB, MBAE





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