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Malwarebytes freezes while removing malware


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#1 bobodude16

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Posted 13 August 2012 - 11:18 PM

When doing a quick scan, it shows a ton of malware that needs to be deleted. I select all of them, click 'remove selected' and it freezes up. I have attached the necessary files.

and if anyone is curious, this is not my computer, I am trying to fix this for someone else :P

Attached Files



#2 Maniac

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Posted 14 August 2012 - 06:40 AM

Hello bobodude16 and :welcome:! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:
  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.

Step 1

Please uninstall these applications:

BFlix Toolbar
iLivid
IObit Toolbar v6.2
Searchqu Toolbar
StartNow Toolbar
Vgrabber Toolbar
Yontoo Layers 1.10.01


Finally, reboot your PC.


Step 2

  • Launch Malwarebytes' Anti-Malware
  • Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
  • Go to Scanner tab and select Perform Quick Scan, then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.


Step 3

Download aswMBR.exe to your desktop.

Double click the aswMBR.exe to run it

Click the "Scan" button to start scan
Posted Image

On completion of the scan click save log, save it to your desktop and post in your next reply
Posted Image


In your next reply, post the following log files:

  • Malwarebytes' Anti-Malware log
  • aswMBR log
  • a new fresh DDS log

My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here paypal.gif

#3 Maurice Naggar

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Posted 19 August 2012 - 09:53 AM

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!
Maurice Naggar
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