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Windows update error 80246008 - no bits service

windows 7 update

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#1 kerux

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Posted 14 August 2012 - 10:55 PM

Acer laptop running Windows 7 cannot install any updates through Windows update. Microsoft fixit failed, but I did determine that BITS service is not running and any attempt to start it prompts an "error 1068". Looking for suggestions to fix this....any help appreciated.

#2 AdvancedSetup

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Posted 15 August 2012 - 01:09 AM

Have you recently cleaned up from a rootkit infection?

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.
  • When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.


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#3 kerux

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Posted 15 August 2012 - 08:54 AM

I am not aware of any recent infections...various scans (ASC5, Glary, etc.) have not shown anything. DDS logs below:


.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Teri at 8:45:12 on 2012-08-15
AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: IObit Malware Fighter *Disabled/Updated* {A751AC20-3B48-5237-898A-78C4436BB78D}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCService.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:\Program Files\HitmanPro\hmpsched.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe
C:\Program Files\LSI SoftModem\agr64svc.exe
C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Acer\Registration\GregHSRW.exe
C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe
C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe
C:\Windows\SysWOW64\PSIService.exe
C:\Program Files\Acer\Acer Updater\UpdaterService.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Google\Update\1.3.21.115\GoogleCrashHandler.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\IObit\Game Booster\gbtray.exe
C:\Program Files (x86)\IObit\Smart Defrag 2\SmartDefrag.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Google\Update\1.3.21.115\GoogleCrashHandler64.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Windows\PLFSetI.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe
C:\Program Files (x86)\Microsoft Office\Office\OSA.EXE
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Acer Arcade Deluxe\PlayMovie\PMVService.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Apoint2K\HidFind.exe
C:\Program Files\Acer\Acer ePower Management\ePowerEvent.exe
C:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exe
C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files (x86)\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\SysWOW64\ctfmon.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=aspire_7540&r=27360310j206l04c8z1j5t4461a462
mDefault_Page_URL = hxxp://www.yahoo.com/?ilc=8
mStart Page = hxxp://www.yahoo.com/?ilc=8
uURLSearchHooks: RuneScape Toolbar: {a8864317-e18b-4292-99d9-e6e65ab905d3} - C:\Program Files (x86)\Runescape\tbRun1.dll
uURLSearchHooks: H - No File
mWinlogon: Userinit=userinit.exe
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: eGames Toolbar: {4e7bd74f-2b8d-469e-85b2-bc27fe9aae2e} - C:\PROGRA~2\EGAMES~1\EGAMES~1.DLL
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: RuneScape Toolbar: {a8864317-e18b-4292-99d9-e6e65ab905d3} - C:\Program Files (x86)\Runescape\tbRun1.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: RuneScape Toolbar: {a8864317-e18b-4292-99d9-e6e65ab905d3} - C:\Program Files (x86)\Runescape\tbRun1.dll
TB: eGames Toolbar: {4e7bd74f-2b8d-469e-85b2-bc27fe9aae2e} - C:\PROGRA~2\EGAMES~1\EGAMES~1.DLL
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRun: [Advanced SystemCare 5] "C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCTray.exe" /AutoStart
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [PlayMovie] "C:\Program Files (x86)\Acer Arcade Deluxe\PlayMovie\PMVService.exe"
mRun: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
mRun: [IObit Malware Fighter] "C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe" /autostart
mRun: [EgisTecLiveUpdate] "C:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exe"
mRun: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe" -h -k
mRun: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
mRun: [ArcadeDeluxeAgent] "C:\Program Files (x86)\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Acer Assist Launcher] C:\Program Files (x86)\Acer\Acer Assist\launcher.exe
StartupFolder: C:\Users\Teri\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\CurseClientStartup.ccip
StartupFolder: C:\Users\Teri\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MICROS~1.LNK - C:\Program Files (x86)\Microsoft Office\Office\FINDFAST.EXE
StartupFolder: C:\Users\Teri\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\OFFICE~1.LNK - C:\Program Files (x86)\Microsoft Office\Office\OSA.EXE
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~3\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~3\Office12\REFIEBAR.DLL
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - C:\Program Files (x86)\Yahoo!\Common\Yinsthelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{BC5CC470-2726-47C8-9240-F4449CF53871} : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{E4502EE6-0A19-4A7A-A904-6A145E1144DE} : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{E4502EE6-0A19-4A7A-A904-6A145E1144DE}\2656C6B696E6534376 : DhcpNameServer = 192.168.2.1 98.159.192.3 98.159.192.2
TCP: Interfaces\{E4502EE6-0A19-4A7A-A904-6A145E1144DE}\3756162737F533136353 : DhcpNameServer = 98.159.192.3 98.159.192.2
TCP: Interfaces\{E4502EE6-0A19-4A7A-A904-6A145E1144DE}\3756162737F533136353D27657563747 : DhcpNameServer = 98.159.192.3 98.159.192.2
TCP: Interfaces\{E4502EE6-0A19-4A7A-A904-6A145E1144DE}\8686F6E6F62737 : DhcpNameServer = 12.127.17.71 4.2.2.1
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
BHO-X64: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO-X64: 0x1 - No File
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: eGames Toolbar: {4E7BD74F-2B8D-469E-85B2-BC27FE9AAE2E} - C:\PROGRA~2\EGAMES~1\EGAMES~1.DLL
BHO-X64: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO-X64: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO-X64: RuneScape Toolbar: {a8864317-e18b-4292-99d9-e6e65ab905d3} - C:\Program Files (x86)\Runescape\tbRun1.dll
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: RuneScape Toolbar: {a8864317-e18b-4292-99d9-e6e65ab905d3} - C:\Program Files (x86)\Runescape\tbRun1.dll
TB-X64: eGames Toolbar: {4E7BD74F-2B8D-469E-85B2-BC27FE9AAE2E} - C:\PROGRA~2\EGAMES~1\EGAMES~1.DLL
TB-X64: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
TB-X64: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun-x64: [PlayMovie] "C:\Program Files (x86)\Acer Arcade Deluxe\PlayMovie\PMVService.exe"
mRun-x64: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
mRun-x64: [IObit Malware Fighter] "C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe" /autostart
mRun-x64: [EgisTecLiveUpdate] "C:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exe"
mRun-x64: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe" -h -k
mRun-x64: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
mRun-x64: [ArcadeDeluxeAgent] "C:\Program Files (x86)\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe"
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [Acer Assist Launcher] C:\Program Files (x86)\Acer\Acer Assist\launcher.exe
.
============= SERVICES / DRIVERS ===============
.
R0 SmartDefragDriver;SmartDefragDriver;C:\Windows\system32\Drivers\SmartDefragDriver.sys --> C:\Windows\system32\Drivers\SmartDefragDriver.sys [?]
R1 aswSnx;aswSnx;C:\Windows\system32\drivers\aswSnx.sys --> C:\Windows\system32\drivers\aswSnx.sys [?]
R1 aswSP;aswSP;C:\Windows\system32\drivers\aswSP.sys --> C:\Windows\system32\drivers\aswSP.sys [?]
R1 mwlPSDFilter;mwlPSDFilter;C:\Windows\system32\DRIVERS\mwlPSDFilter.sys --> C:\Windows\system32\DRIVERS\mwlPSDFilter.sys [?]
R1 mwlPSDNServ;mwlPSDNServ;C:\Windows\system32\DRIVERS\mwlPSDNServ.sys --> C:\Windows\system32\DRIVERS\mwlPSDNServ.sys [?]
R1 mwlPSDVDisk;mwlPSDVDisk;C:\Windows\system32\DRIVERS\mwlPSDVDisk.sys --> C:\Windows\system32\DRIVERS\mwlPSDVDisk.sys [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 AdvancedSystemCareService5;Advanced SystemCare Service 5;C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCService.exe [2012-5-14 913752]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]
R2 aswFsBlk;aswFsBlk;C:\Windows\system32\drivers\aswFsBlk.sys --> C:\Windows\system32\drivers\aswFsBlk.sys [?]
R2 aswMonFlt;aswMonFlt;\??\C:\Windows\system32\drivers\aswMonFlt.sys --> C:\Windows\system32\drivers\aswMonFlt.sys [?]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\Alwil Software\Avast5\AvastSvc.exe [2012-3-27 44768]
R2 ePowerSvc;Acer ePower Service;C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe [2010-1-26 844320]
R2 Greg_Service;GRegService;C:\Program Files (x86)\Acer\Registration\GregHSRW.exe [2009-8-28 1150496]
R2 HitmanProScheduler;HitmanPro Scheduler;C:\Program Files\HitmanPro\hmpsched.exe [2012-8-14 108392]
R2 IMFservice;IMF Service;C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe [2012-3-27 821592]
R2 NTI IScheduleSvc;NTI IScheduleSvc;C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe [2009-9-24 62720]
R2 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe [2009-6-17 144640]
R2 PMBDeviceInfoProvider;PMBDeviceInfoProvider;C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe [2009-10-24 360224]
R2 Updater Service;Updater Service;C:\Program Files\Acer\Acer Updater\UpdaterService.exe [2009-10-28 240160]
R3 FileMonitor;FileMonitor;C:\Program Files (x86)\IObit\IObit Malware Fighter\Drivers\win7_amd64\FileMonitor.sys [2012-8-14 21384]
R3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;C:\Windows\system32\DRIVERS\k57nd60a.sys --> C:\Windows\system32\DRIVERS\k57nd60a.sys [?]
R3 RegFilter;RegFilter;C:\Program Files (x86)\IObit\IObit Malware Fighter\Drivers\win7_amd64\RegFilter.sys [2012-8-14 33224]
R3 UrlFilter;UrlFilter;C:\Program Files (x86)\IObit\IObit Malware Fighter\Drivers\win7_amd64\UrlFilter.sys [2012-8-14 21904]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\system32\DRIVERS\usbfilter.sys --> C:\Windows\system32\DRIVERS\usbfilter.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-3-5 135664]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-6-14 250056]
S3 fssfltr;fssfltr;C:\Windows\system32\DRIVERS\fssfltr.sys --> C:\Windows\system32\DRIVERS\fssfltr.sys [?]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2010-9-23 1493352]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-3-5 135664]
S3 MWLService;MyWinLocker Service;C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\MWLService.exe [2009-9-11 305448]
S3 NTIBackupSvc;NTI Backup Now 5 Backup Service;C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe [2009-6-17 50432]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2009-10-28 225280]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\system32\DRIVERS\VSTAZL6.SYS --> C:\Windows\system32\DRIVERS\VSTAZL6.SYS [?]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\system32\DRIVERS\VSTDPV6.SYS --> C:\Windows\system32\DRIVERS\VSTDPV6.SYS [?]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\system32\DRIVERS\VSTCNXT6.SYS --> C:\Windows\system32\DRIVERS\VSTCNXT6.SYS [?]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S3 WinRing0_1_2_0;WinRing0_1_2_0;C:\Program Files (x86)\IObit\Game Booster\Driver\WinRing0x64.sys [2012-6-18 14544]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2012-08-15 13:26:18 69000 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{FC1A01C5-E308-4780-8F5E-9FD437881E66}\offreg.dll
2012-08-15 04:49:58 -------- d-----w- C:\Program Files\HitmanPro
2012-08-15 04:45:27 -------- d-----w- C:\ProgramData\HitmanPro
2012-07-16 23:59:59 -------- d-----w- C:\Users\Teri\AppData\Roaming\SpeedyPC Software
2012-07-16 23:59:59 -------- d-----w- C:\Users\Teri\AppData\Roaming\DriverCure
2012-07-16 23:59:33 -------- d-----w- C:\Program Files (x86)\Common Files\SpeedyPC Software
2012-07-16 23:59:31 -------- d-----w- C:\ProgramData\SpeedyPC Software
.
==================== Find3M ====================
.
2012-08-15 04:56:29 70344 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2012-08-15 04:56:29 426184 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2012-07-31 05:34:19 952 --sha-w- C:\Windows\SysWow64\KGyGaAvL.sys
2012-06-02 22:15:31 2622464 ----a-w- C:\Windows\System32\wucltux.dll
2012-06-02 22:15:08 99840 ----a-w- C:\Windows\System32\wudriver.dll
2012-06-02 20:19:42 186752 ----a-w- C:\Windows\System32\wuwebv.dll
2012-06-02 20:15:12 36864 ----a-w- C:\Windows\System32\wuapp.exe
.
============= FINISH: 8:45:48.84 ===============



.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 3/5/2010 5:49:52 AM
System Uptime: 8/15/2012 8:15:31 AM (0 hours ago)
.
Motherboard: Acer | | JV71TR
Processor: AMD Athlon™ II Dual-Core M300 | Socket S1G3 | 2000/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 286 GiB total, 199.57 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
2007 Microsoft Office Suite Service Pack 2 (SP2)
7-Zip 4.65
Acer Arcade Deluxe
Acer Assist
Acer Backup Manager
Acer Crystal Eye Webcam
Acer ePower Management
Acer eRecovery Management
Acer Games
Acer GridVista
Acer Registration
Acer ScreenSaver
Acer Updater
Acrobat.com
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader 9.3.4 MUI
Adobe Shockwave Player 11.6
Advanced SystemCare 5
AMD USB Filter Driver
avast! Free Antivirus
Backup Manager Basic
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Compatibility Pack for the 2007 Office system
Corel Photo Album 7
D3DX10
eGames Toolbar
eSobi v2
Game Booster 3
Glary Utilities 2.48.0.1568
Google Chrome
Google Update Helper
Identity Card
IObit Malware Fighter
Java Auto Updater
Java™ 6 Update 31
Junk Mail filter update
Kriss X
Launch Manager
Mesh Runtime
Messenger Companion
Microsoft Office 97, Standard Edition
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Publisher 98
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Works
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MyWinLocker
NTI Backup Now 5
NTI Backup Now Standard
NTI Media Maker 8
PMB
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
RuneScape
Runescape Toolbar
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB2466156)
Security Update for 2007 Microsoft Office System (KB2509488)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft Office Excel 2007 (KB2464583)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB2535818)
Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Smart Defrag 2
swMSM
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update Installer for WildTangent Games App
Ventrilo Client
Welcome Center
WildTangent Games App (Acer Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Messenger Companion Core
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
World of Warcraft
.
==== Event Viewer Messages From Past Week ========
.
8/8/2012 8:30:43 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the NTI IScheduleSvc service to connect.
8/8/2012 8:30:43 PM, Error: Service Control Manager [7000] - The NTI IScheduleSvc service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
8/8/2012 2:50:16 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the IMF Service service to connect.
8/8/2012 2:50:16 PM, Error: Service Control Manager [7000] - The IMF Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
8/15/2012 8:36:13 AM, Error: Service Control Manager [7001] - The Background Intelligent Transfer Service service depends on the COM+ Event System service which failed to start because of the following error: The operation completed successfully.
8/15/2012 8:36:13 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service BITS with arguments "" in order to run the server: {4991D34B-80A1-4291-83B6-3328366B9097}
8/15/2012 8:15:55 AM, Error: Service Control Manager [7001] - The System Event Notification Service service depends on the COM+ Event System service which failed to start because of the following error: The operation completed successfully.
8/15/2012 8:15:44 AM, Error: atikmdag [52236] - CPLIB :: General - Invalid Parameter
8/15/2012 8:15:44 AM, Error: atikmdag [43029] - Display is not active
8/15/2012 8:15:41 AM, Error: volmgr [46] - Crash dump initialization failed!
8/14/2012 9:34:27 PM, Error: Service Control Manager [7001] - The Background Intelligent Transfer Service service depends on the COM+ Event System service which failed to start because of the following error: The service has not been started.
8/14/2012 9:01:12 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
8/14/2012 9:01:12 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
8/14/2012 9:01:08 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
8/14/2012 9:01:02 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
8/14/2012 9:00:56 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: aswSnx aswSP aswTdi discache mwlPSDFilter mwlPSDNServ mwlPSDVDisk spldr Wanarpv6
8/12/2012 6:57:00 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SysMain service.
8/10/2012 6:20:03 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Acer ePower Service service to connect.
8/10/2012 6:20:03 PM, Error: Service Control Manager [7000] - The Acer ePower Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
.
==== End Of File ===========================

#4 AdvancedSetup

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Posted 15 August 2012 - 11:18 AM

Please see if the following link helps to correct the issue.

http://www.sevenforu...dows-7-fix.html

Ron Lewis
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#5 kerux

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Posted 15 August 2012 - 01:29 PM

Followed the page instructions. Installed EventSystemWin7.reg (COM+ shuts down & BITS error 1068) and BITSWin7.reg (same problems). COM+ Event System tries to start but evidently shuts down because nothing is using it?

#6 AdvancedSetup

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Posted 15 August 2012 - 03:26 PM

I've asked one of the Moderators if they have time to check in on this and assist you further. As soon as they have time they should stop by and take a look to see if they can help you.

Thanks

Ron Lewis
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#7 Maurice Naggar

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Posted 15 August 2012 - 04:08 PM

Hi kerux,

Ron's asked me to review your situation.
My thinking is that the Remote procedure call service is not on, and as a result both COM event & BITS won't work. All making windows update non-functional.

Please Download and SAVE this reg-file to your Desktop
http://download.blee...ces/7/RpcSs.reg

go to Start, type in
REGEDIT and press Enter-key
from main menu, select File
then select IMPORT
navigate the dialog (click on DESKTOP icon on left to select it)
type in
rpcss.reg
in the Filename text-box and click Open button.
Once the merge is complete, you will see a confirmation message.
Click OK when done.
Close/exit Regedit.

Now, Logoff and Restart Windows fresh.

Download >> Farbar's Service Scanner utility << and Save to your Desktop.
If using Windows 7 or Vista, Right-Click on fss.exe and select Run As Admisnitrator.
If using XP, double-click to start.

Answer Yes to ok when prompted.

If your firewall then puts out a prompt, again, allow it to run.

Once FSS is on-screen, be sure the following items are checkmarked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender
Click on "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Copy & Paste contents of FSS.txt into your reply.

IF this is a notebook, plug it into normal electric-power or UPS-system.

Next, press Windows-key, type in windows update and click it when it shows.
When you'got Windows Update screen, press the Check for Updates on upper-left side.

Review what is offered. Only take items that are shown as Critical or Importnant. (skip, for now, any optional or Recommended items).

Have lots and lots of patience as updates are processed, and be sure to allow Restart when prompted.

IF there's a update failure, we will need the new "exception /fail-code".
Maurice Naggar
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#8 kerux

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Posted 16 August 2012 - 12:14 PM

Hi Maurice, thanks for your help. I could not get past the first step. When I try to open rpcss.reg within regedit I get a registry error:

"Cannot import C:\users\teri\desktop\rpcss.reg: Not all data was successfully written to the registry. Some keys are open by the system or other processes"

#9 Maurice Naggar

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Posted 16 August 2012 - 03:30 PM

Logoff and restart system fresh.

Review carefully my list and try one more time. The name of the file to Import is the same as the one you save from the download.
Just try one time.
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#10 kerux

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Posted 16 August 2012 - 08:36 PM

Logged off and did a clean boot.....(regedit/file/import/rpcss.reg/open)....same error message. Booted in safe mode....same error message. Regedit will not allow the file to be opened.

#11 Maurice Naggar

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Posted 16 August 2012 - 09:21 PM

OK. Close Regedit. Go to where the reg file is saved.
Right click on it and select Merge.

IF it gives a hiccup, let's forget it.

Next, in any event, do this:
Close and exit any open work documents or program windows you opened.

1. Open Internet Explorer (only!) to http://support.microsoft.com/kb/923737
[ignore any DOES NOT APPLY warnings as well as the APPLIES TO section] & run the Fix It.

Note=> For optimal results, check the Delete personal settings option.

2a. Open Internet Explorer (only!) to http://support.microsoft.com/kb/910336 [ignore the title & Symptoms].

2b. Dismiss/close the "automated troubleshooter" pop-up! - then...

2c. Ignoring any "Not recommended" or similar warnings, run Fix It 50202 in DEFAULT mode (if on a later run you still have the same failure, then repeat the above & select the Agressive mode).


3. Reboot & then run a manual check for updates at Windows Update, etc., etc...
When you reach Windows Update, do a Custom scan for updates. Take (accept) the ones marked Critical or Important.

If there are Silverlight or Net Framework updates, un-select them and leave them for a later pass.
Decline any that are marked as "optional".

Have infinite patience while it scans and does it's work.

When it prompts you to Restart Windows, please do that. Allow it to restart.

If you are still having a failure, and you just had done a default-mode Fix-IT, go back to 2a/2c and now this time do the default mode AND the agressive mode (both) and retry one more time Windows Update
Maurice Naggar
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#12 kerux

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Posted 16 August 2012 - 11:20 PM

Tried to merge rpcss.reg and got the same error message. Ran the first fixit in IE. Then, Fixit 50202 stalled 2/3rds of the way thru on default AND later on aggressive. Both times it said BITS failed to start.

#13 Maurice Naggar

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Posted 17 August 2012 - 09:11 AM

Hello kerux,

Check for missing or disabled Windows services, by doing the following, and post detailed results when done !!

From Start button, select RUN (or Win-key +R) and in the run-text-box type in MSCONFIG and press OK or Enter.
On Vista or Windows 7, press Windows-key on keybooard, and type in MSCONFIG

You should see the General tab. Click the General tab. It should have Normal startup selected (in the radio-box=selection)
IF it does not, then you click on Normal startup.

Click on Services tab. To get it's display of services.

Keep a written list of any changes from my list of services below. That way you and I have a reference document.

Look at the bottom line Hide all Microsoft services
IF and only IF its is checkmarked, then un-check it.

the list of servies may be shown in non-alphabetical order, so ....
Look at the heading titled "Service". Click on it as needed so the list is sorted and top of list starts with the "A" services.
You can toggle as needed to get the desired order.


IF any of below services are NOT shown, don't panic & do not stop, just write down the info for me and proceed with the others !


Then using the scroll-bar scroll down the list

Look for COM+ Event System. Is it shown? Is it checked? If not, click on that checkbox to checkmark.

Look for COM+ System Application. Is it shown? Is it checked? If not, click on that checkbox to checkmark.

Look for Ipsec Policy Agent. Is it shown? Is it checked? If not, click on that checkbox to checkmark.

Look for Remote Procedure Call (RPC) Locator. Is it shown ? Is it checked? If not, click on that checkbox to checkmark.

Look for RPC Endpoint Mapper. Is it shown ? Is it checked? If not, click on that checkbox to checkmark.

Look for Windows Firewall. Is it shown ? Is it checked? If not, click on that checkbox to checkmark.

Look for Windows Management Instrumentation. Is it shown ? Is it checked? If not, click on that checkbox to checkmark.

Look for Windows Installer. Is it shown ? Is it checked? If not, click on that checkbox to checkmark.

Look for Windows Update. Is it shown ? Is it checked? If not, click on that checkbox to checkmark.


When done, press the Apply button, and the OK button.

You're likely to be prompted to Restart Windows, do so.

If not prompted, you do a Logoff and Restart of Windows.

Then report back here with details.

If any of the services are not shown, just let me know which.

NEXT:
See these references on the System Update Readiness Tool and run the SUR
Have plenty of patience while it runs.
http://windows.micro...-Readiness-Tool
Maurice Naggar
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#14 kerux

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Posted 17 August 2012 - 01:41 PM

All services were present and checked already. Downloading SUR now.

#15 kerux

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Posted 17 August 2012 - 02:49 PM

SUR downloaded and run.

#16 Maurice Naggar

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Posted 17 August 2012 - 03:37 PM

Please retry Windows Update and advise me of result. IF there's a hiccup, I will need the exception-fail code.
Maurice Naggar
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#17 kerux

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Posted 18 August 2012 - 12:15 AM

Tried update....failed...error code 80246008

#18 Maurice Naggar

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Posted 18 August 2012 - 04:53 AM

Hello kerux,

Please run this batch-fix to set some Windows services. Before starting it, make sure to save & close any open documents. This process will do a system restart at the end.

Run a fix
This will be a batch-fix .
  • Press the Windows-key on keyboard.
  • In the Posted Image box, type notepad and press Enter.
  • Highlight the contents of the following codebox, and copy and paste that text into NOTEPAD.
    @Echo off
    sc config dcomlaunch start= auto
    sc config rpceptmapper start= auto
    sc config rpcss start= auto
    sc config eventsystem start= auto
    sc config bits start= delayed-auto
    sc config eventlog start= auto
    sc config winmgmt start= auto
    sc config sdrsvc start= manual
    sc config vss start= auto
    shutdown -r -t 1
    del %0
  • Select File -> Save AS.
  • Press the Desktop button on the left side of the save dialog.
  • In the Posted Image box, type in Fix.bat.
  • Press Posted Image.
  • Close Notepad.
  • Right click Fix.bat on your desktop, and choose Posted Image.
  • Press Yes if prompted by User Account Control.
This procedure will do its tasks and then it will Restart Windows 7.

Please retry Windows Update and advise me of result. IF there's a hiccup, I will need the exception-fail code.
Maurice Naggar
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#19 kerux

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Posted 18 August 2012 - 12:07 PM

Ran Fix.bat....tried update (failed)...error code 80246008

#20 Maurice Naggar

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Posted 19 August 2012 - 10:09 AM

I am moving your thread into the Malware-removal forum. The continued failure in Windows update and with this repeated fail-code makes it highly likely we are dealing with malware.

Step 1
1. Go >> Here << and download ERUNT
(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
2. Install ERUNT by following the prompts
(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)
3. Start ERUNT
(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)
4. Choose a location for the backup
(the default location is C:\WINDOWS\ERDNT which is acceptable).
5. Make sure that at least the first two check boxes are ticked
6. Press OK
7. Press YES to create the folder.

Step 2
To show all files:
  • Go to your Desktop
  • Double-Click the Computer icon.
  • From the menu options, Select Tools, then Folder Options.
  • Next click the View tab.
  • Locate and uncheck Hide file extensions for known file types.
  • Locate and uncheck Hide protected operating system files (Recommended).
  • Locate and click Show hidden files and folders and drives.
  • Click Apply > OK.
Step 3
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
For directions on how, see How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Do NOT turn off the firewall

IF you have a previous copy of aswMBR, delete it.

Download aswMBR.exe ( 511KB ) to your desktop.
On Windows 7 or Vista, RIGHT click on aswMBR.exe and select Run As Administrator to start.
On Windows XP, double click the exe to start.

change the a-v scan to None.

uncheck trace disk IO calls


Click the "Scan" button to start scan
On completion of the scan (Note if the Fix button is enabled (not the FixMBR button) and tell me) click save log, save it to your desktop and post in your next reply


Step 4
Please read carefully and follow these steps.
  • IF you have a previous copy of TDSSKILLER, then delete it.
  • Download TDSSKiller and save it to your Desktop.
  • Double-Click on TDSSKiller.exe to run the application, then on Start Scan.
    If running Vista or Windows 7, do a RIGHT-Click and select Run as Administrator to start TDSSKILLER.exe.
  • If an infected file is detected, the default action will be Cure, click on Continue.


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  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
    Skip and click on Continue
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.


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  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.
Step 5
  • Download & SAVE to your Desktop >> Tigzy's RogueKillerfrom here << or
    >> from here <<
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.
    For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on Scan button at upper right of screen.
  • Wait until the Status box shows "Scan Finished"
  • Click on Report and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller
Do NOT click any FIX buttons !

Step 6

RE-Enable your antivirus program. :excl:

Then copy/paste the following into your post (in order):
  • the contents of aswMBR report;
  • the contents of TDSSKILLER log;
  • the contents of RKReport log;
Be sure to do a Preview prior to pressing Submit because all reports may not fit into 1 single reply. You may have to do more than 1 reply.
Do not use the attachment feature to place any of your reports. Always put them in-line inside the body of reply.
Maurice Naggar
Product Support

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