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I have trojan.redirRdll3.gen, click.gethotresults.com, etc issues.


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#21 B-boy/StyLe/

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Posted 09 September 2012 - 05:56 PM

Hi Jeff,

Here it is 02.00 am. :)

I have a question for you - Did you purposely install GoToAssist ?
If not I suggest you to uninstall it VIA add or remove programs from the Control Panel as this is some kind of Remote support service.
More information can be found here => http://www.bleepingc....exe-23004.html



We need to run an OTL Fix


  • Please reopen Posted Image on your desktop.
  • Copy and Paste the following code into the Posted Image textbox. Do not include the word "Code"

    :OTL
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
    [2012/04/19 12:40:27 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Tarma Installer
    :files
    C:\Documents and Settings\Kelly's\Application Data\Sun\Java\Deployment\cache\6.0\2\63d48c42-637e6180
    C:\Documents and Settings\Kelly's\Application Data\Sun\Java\Deployment\cache\6.0\43\402b2b-5c780347
    C:\Documents and Settings\Kelly's\My Documents\Eclipse\kkane\YontooClientSetup.exe
    C:\Program Files\Advantage Software\EclipseNT\Users\kkane\YontooClientSetup.exe
    :commands
    [emptytemp]

  • Push Posted Image
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click Posted Image.
  • A report will open. Copy and Paste that report in your next reply.
  • If a report is not shown please navigate to the C:\_OTL\MovedFiles folder, and open the newest .log file present.
  • Copy/paste the content of the log back here in your next post.


Regards,
Georgi
Posted Image
My help is always free of charge. If you appreciate my work, you can buy me a beer or two by clicking here - Posted Image

#22 lysnesgr

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Posted 10 September 2012 - 04:03 AM

Hi Georgi,

Attached Files



#23 B-boy/StyLe/

B-boy/StyLe/

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Posted 10 September 2012 - 05:11 AM

Hi Jeff,



Nicely done !
I have some final words for you.
All Clean !
Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it Clean.



STEP 1 UPDATING TASKS



Upgrading Java:



Posted Image Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application.


  • Download the latest version of Java SE 6.
  • Click the Java™ 6 Update 35 "Download JRE" button to the right.
  • Select your Platform, Register and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.".
  • Click on Continue.
  • Click on the link to download Windows Offline Installation (jre-6u35-windows-i586.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel > Programs, click on Uninstall a program and remove all older versions of Java:
    Java™ 6 Update 22
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on the download to install the newest version.


I want you to run this for me

:Run JavaRa

  • Please download JavaRa and unzip it to your desktop.
  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Close it.





Your adobe flash player is out of date. Older versions are vulnerable to attack and exploitation. Please go to the links below to update it:

Adobe Flash Player 11.4.402.265 Final for (Internet Explorer)

Adobe Flash Player 11.4.402.265 Final for (Firefox, Safari, Opera)

Note: Your browsers should be closed before proceeding with the installation process.




Your Adobe Reader is out of date.
Older versions may have vulnerabilities that malware can use to infect your system.
Please download Adobe Reader 10.1.4 to your PC's desktop.

  • Uninstall Adobe Reader 9 via Start => Control Panel > Uninstall a program
  • Install the new downloaded updated software.

Note that the McAfee Security scan is prechecked. You may wish to uncheck it before downloading.
Posted Image





Your Mozilla Thunderbird is out of date!
Download and install the latest version from here - Mozilla Thunderbird 15.0.1 Final EN for Windows



Also you may want to try AVG 2013 - AVG Anti-Virus Free 2013 13.0 Build 2667a5738 x86
Note: First uninstall AVG 2012 and remove all leftovers from it using this tool - AVG Remover(32bit) 2012 (avg_remover_stf_x86_2012_2125.exe)





  • It is possible for other programs on your computer to have security vulnerability that can allow malware to infect you.
  • Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities.
  • You can check these by visiting Secunia Software Inspector or you can use the following application for this purpose PatchMyPC

Posted Image



Visit Microsoft's Windows Update Site Frequently



  • It is important that you visit Windows Update regularly.
  • This will ensure your computer has always the latest security updates available installed on your computer.
  • If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.





STEP 2 CLEANUP


To remove all of the tools we used and the files and folders they created, please do the following:


Click on Start => Run => now type in ComboFix /Uninstall into the run-box and click OK.
Note the space between the X and the /Uninstall, it needs to be there.

Posted Image



  • Please reopen Posted Image on your desktop.
  • In the upper right click CleanUp
    Posted Image
  • This will delete OTL and will clean up after it.


Note: If any tool, file, log file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

Feel free to uninstall Eset Online Scanner.





STEP 3 SECURITY ADVICES



Change all your passwords !


Since your computer was infected for peace of mind, I would however advise you that all your passwords be changed immediately !! (just in case).
Use different passwords for all your accounts. Also don't use easy passwords such as your favorite teams, bands or pets because this will allow people to guess your password.
You can use PC Tools Password Generator to create random passwords and then install an application like KeePass Password Safe to store them for easy access.



If you do Online Banikng!

Online Banking Protection Against Identity Theft

Also make sure you use HTTPS protocol with your banking websites.

Use HTTPS When Login To Social Websites



Keep your antivirus software turned on and up-to-date


  • Make sure your antivirus software is turned on and up-to-date.
  • New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.
    Note:
  • You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.
  • You should scan your computer with an AntiSpyware program like Malwarebytes' Anti-Malware on a regular basis just as you would an antivirus software.
  • Be sure to check for and download any definition updates prior to performing a scan.


Practice Safe Internet


One of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will. Below are a list of simple precautions to take to keep your computer clean and running securely:


  • If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that. Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.
  • If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type.
  • If you receive an attachment from someone you know, and it looks suspicious, then it probably is. The email could be from someone you know infected with a malware that is trying to infect everyone in their address book.
  • If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software. For an example of these types of popups, or Foistware, you should read this article:
    Foistware, And how to avoid it. There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. For a list of these types of programs we recommend you visit this link: About Malwares, Rogues, Scarewares, SmitfraudFix
  • Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message or alert. When you click on them, though, they instead bring you to another site that is trying to push a product on you. We suggest that you close these windows by clicking on the X instead of the OK button. Alternatively, you can check to see if it's a real alert by right-clicking on the window. If there is a menu that comes up saying Add to Favorites... you know it's a fake.
  • Do not go to adult sites. I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites. I am not saying all adult sites do this, but a lot do.
  • When using an Instant Messaging program be cautious about clicking on links people send to you. It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection. Instead when you receive a message that contains a link, message back to the person asking if it is legit before you click on it.
  • Stay away from Warez and Crack sites! In addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections. Avoid using cracks and unknown programs from sources you don't trust. There are MANY alternative open-source applications. Malware writers just love cracks and keygens, and will often attach malicious code into them. By using cracks and/or keygens, you are asking for problems. So my advice is - stay away from them!
  • Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download a piece of software a from a site, and are not sure if they are legitimate, you can use McAfee Siteadvisor to look up info on the site. Note: skip this advice if your antivirus have a Web Guard.
  • DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money. By reading the agreement there is a good chance you can spot this and not install the software.


Use Google Chrome or Install Mozilla Firefox with these add-ons - NoScript, Addblock Plus


To prevent further infections, use Google Chrome, which has a sandbox - Google Chrome 21.0.1180.89 Stable

You can download Mozilla Firefox from here - Mozilla Firefox 15.0.1 Final
Mozilla Firefox 15.0.1 Final за Windows на английски
NoScript can be found here.
Addblock Plus can be found here.





Create an image of your system


  • It is always a good idea to do a backup of all important files just in case something happens it.
  • Macrium Reflect is very good choice that enables you to create an image of your system drive which can be restored in case of problems.
  • The download link is here.
  • The tutorials can be found here.
  • Be sure to read the tutorial first.



Optimize Windows XP for better performance

Especially you need to defragment your C:\ Drive.



Use Disk Cleanup to delete files you no longer need and reclaim storage space on your computer.

Open Disk Cleanup by clicking the Start button, clicking All Programs, clicking Accessories, clicking System Tools, and then clicking Disk Cleanup.

If the Disk Cleanup: Drive Selection dialog box appears, select the hard disk drive that you want to clean up, and then click OK.

Click the Disk Cleanup tab, and then select the check boxes for the files you want to delete.

When you finish selecting the files you want to delete, click OK, and then click Delete files to confirm the operation. Disk Cleanup proceeds to remove all unnecessary files from your computer.



Next please Open Disk Defragmenter by clicking the Start button, clicking All Programs, clicking Accessories, clicking System Tools, and then clicking Disk Defragmenter

Select the drive you want to Defragment (the drive where Windows is installed).

Click Defragment Now.



Finally please type msconfig in the start menu, then hit enter.

Go to the startup tab and then uncheck any programs that you don't need to load with Windows.

Click the "Apply" button and click "OK" to close the MSCONFIG window.

Restart your computer to save the changes you made to the Startup.

You might have a popup window when you log on. This is typical. Just click ok. You can also make the popup window not come up anymore by checking the box there.

The programs you removed will no longer automatically launch once Windows starts up.


Follow this list and your potential for being infected again will reduce dramatically.


Safe Surfing! :)



Regards,
Georgi
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#24 lysnesgr

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Posted 10 September 2012 - 06:53 PM

Hi Georgi, Your the BEST!! I can't thank you enough. Hopefully you guys get paid somehow for all your hard work!

Best Regards, Jeff

#25 Maurice Naggar

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Posted 11 September 2012 - 06:52 AM

Glad we could help. :)

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