Posted 09 October 2012 - 10:52 AM
I would like to request some help regarding the "Filesystem Protection" Module. I am having issues turning it on.
Proof it is turned on:
But it doesnt work? I haven't a way to test it, but on startup it is DEFINITELY off. Does my other anti virus McAffe affect this?
Posted 09 October 2012 - 11:03 AM
Sorry you are having a problem with the protection module.
Initially just reboot the computer once or twice, then open the program > protection tab > make sure "Start protection module with Windows" is checked & both the protection modules are checked (enabled). Note: on slower systems, you may need to wait up to 10 seconds for the change to occur, as it's a live change, not just a check mark. Reboot again.
If that doesn't resolve the issue, please follow the instructions below and post back with the following logs as attachments to your next reply:
- Checkresults.txt from mbam-check
- A couple of protection logs, if you have them
- DDS.txt from DDS
- Attach.txt from DDS
Step 1 -- Create an mbam-check log:
Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.
Then, if you can, please also upload your 3 most recent Protection module logs:
In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs
Step 2 -- Run DDS and create 2 logs:
Download DDS from one of the locations below and save it to your Desktop:
Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.
- When done, DDS will open two (2) logs:
- Save both reports to your desktop
- Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
--->You can ignore the note about zipping the Attach.txt file in most cases.
Dell Precision T7500, Win7 Ultimate 64bit fully updated, McAfee Corp Edition v8.8,
Watchguard Firewall, Intel Xeon E5606CPU, Dual Quad Core Processors, 16GB Ram,
E5606 @ 2.13GHz, Nvidia Quadro NVS420, Raid-1 Dual 1TB Sata 10000 rpm Hard Drives
Dual DVD Burners, IE10, Opera, MBAM, MBSB, MBAE
Posted 09 October 2012 - 07:13 PM
Also, to test the protection module please refer to the information here. It provides a link to safe test files which will allow you to test the protection module and verify that it is working.
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