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Removal instructions for WindowSafe


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#1 Metallica

Metallica

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Posted 21 November 2012 - 02:30 AM

What is WindowSafe?

The Malwarebytes research team has determined that WindowSafe is a fake anti-malware application. These so-called "rogues" use intentional false positives to convince users that their systems have been compromised. Then they try to sell you their software, claiming it will remove these threats. In extreme cases the false threats are actually the very trojans that advertise or even directly install the rogue. You are strongly advised to follow our removal instructions below.

How do I know if I am infected with WindowSafe?

This is how the main screen of the rogue application looks:

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And you may see these warnings:

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How did WindowSafe get on my computer?

Rogue programs use different methods for spreading themselves. This particular one was downloaded from their site.

How do I remove WindowSafe?

Our program Malwarebytes Anti-Malware can detect and remove this rogue application, but because this rogue blocks the normal use of programs we will use Chameleon to remove it.

  • If Malwarebytes Anti-Malware is not installed on the infected computer.
    In order for this to work, you could need a second PC which is not infected and a USB flash drive or blank CD and CD burner or some other means to transfer files from one computer to the other.
  • Download Chameleon from the Malwarebytes site.
  • Unzip the contents of the zip-file to a folder in a convenient location on the infected computer.
  • If you were unable to do this directly on the infected PC, then copy the folder from the clean computer to the infected one.
  • Make certain that your infected PC is connected to the internet and then open the folder you created or copied, on your infected computer and double-click on svchost.exe.
  • Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you.
  • Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successfully
  • Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
  • Upon completion of the scan, if anything has been detected, click on Show Results
  • Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
  • After your computer restarts, open Malwarebytes Anti-Malware and perform one last Quick scan to verify that there are no remaining threats

  • If Malwarebytes Anti-Malware is already installed on the infected computer.
    In order for this to work, you must already have Malwarebytes Anti-Malware version 1.60 or later already installed on your infected PC.
  • Open the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware)
  • Once there, open the Chameleon folder
  • Next, double-click on svchost.exe. This should result in a black DOS/command prompt window opening up.
  • Press any key to continue as it says in the window
  • Malwarebytes Chameleon will proceed to update Malwarebytes Anti-Malware, so ensure that you are connected to the internet if possible
  • Once the update completes and it says your database is updated, click on OK
  • Malwarebytes Chameleon will then terminate any threats running in memory, which may take a while, so please be patient
  • Upon completion, Malwarebytes Anti-Malware will open automatically and perform a Quick scan
  • Once the scan is complete, click on Show Results and remove any threats that are found by clicking Remove Selected
  • If prompted to restart your computer to complete the removal process, click Yes
  • After your computer restarts, open Malwarebytes Anti-Malware and perform one last Quick scan to verify that there are no remaining threats

Below is what you can expect to see in the Command prompt after succesfully using Chameleon.
Posted Image

Is there anything else I need to do to get rid of WindowSafe?

  • No, Malwarebytes' Anti-Malware removes WindowSafe completely.

How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application has helped you eradicate this malicious software. If your current security solution let this infection through, you might please consider purchasing the FULL version of Malwarebytes Anti-Malware for additional protection.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the WindowSafe rogue. It would have warned you before the rogue could install itself, giving you a chance to stop it before it became too late.


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Technical details for experts

Signs in a HijackThis log:
C:\Program Files\WindowSafe\WindowSafe.exe

O4 - HKLM\..\Run: [WindowSafeMain] "C:\Program Files\WindowSafe\WindowSafe.exe" /Boot

Alterations made by the installer:

File System
===============
In the existing folder C:\Documents and Settings\{username}\Application Data\Microsoft\Internet Explorer\Quick Launch
Adds the file �����켼����.lnk"="07:55 21/11/12 734 bytes
Adds the folder C:\Documents and Settings\{username}\Local Settings\Temp\nss2.tmp
Adds the file stack.dll"="07:54 21/11/12 10240 bytes
Adds the folder C:\Documents and Settings\{username}\Local Settings\Temp\WindowSafe
Adds the file window_option.bmp"="18:05 13/08/12 385072 bytes
Adds the file TrayMsg.bmp"="18:00 13/08/12 242016 bytes
Adds the file top_txt5.bmp"="17:25 14/06/12 52556 bytes
Adds the file tab2.bmp"="09:43 14/08/12 27416 bytes
Adds the file tab1.bmp"="09:42 14/08/12 27416 bytes
Adds the file skin.xml"="15:27 16/08/12 18568 bytes
Adds the file service_bg.bmp"="17:07 25/10/10 74230 bytes
Adds the file scan_txt_disc2.bmp"="10:14 18/10/10 10528 bytes
Adds the file scan_txt4.bmp"="15:53 27/04/10 1496 bytes
Adds the file scan_txt3.bmp"="15:53 27/04/10 1496 bytes
Adds the file scan_txt2.bmp"="15:52 27/04/10 1496 bytes
Adds the file scan_txt1.bmp"="15:52 27/04/10 1496 bytes
Adds the file scan_list_bgdel.bmp"="17:58 13/08/12 646312 bytes
Adds the file scaning_progresbar.bmp"="18:48 14/06/12 632 bytes
Adds the file report.bmp"="17:43 13/08/12 2232 bytes
Adds the file realtime_stop.bmp"="16:27 21/05/12 274736 bytes
Adds the file realtime_start.bmp"="16:27 21/05/12 274736 bytes
Adds the file popup_result2.bmp"="17:54 13/08/12 150040 bytes
Adds the file popup_result1.bmp"="17:54 13/08/12 150040 bytes
Adds the file popup_end.bmp"="17:53 13/08/12 150040 bytes
Adds the file pattern_layer.bmp"="15:06 07/05/10 60792 bytes
Adds the file opt_text.bmp"="17:44 25/10/10 12982 bytes
Adds the file option.bmp"="18:19 14/06/12 4104 bytes
Adds the file minmize.bmp"="17:28 13/08/12 6176 bytes
Adds the file mark.bmp"="17:41 13/08/12 3128 bytes
Adds the file main_chk_vs_scan2.bmp"="15:22 23/05/06 7076 bytes
Adds the file main_chk_power_scan2.bmp"="14:31 23/05/06 10040 bytes
Adds the file main_chk_general_scan2.bmp"="14:15 23/05/06 10040 bytes
Adds the file main_btn6.bmp"="16:13 21/05/12 74720 bytes
Adds the file main_btn5.bmp"="16:08 21/05/12 74720 bytes
Adds the file main_btn4.bmp"="21:30 20/12/11 74720 bytes
Adds the file main_btn3.bmp"="15:57 21/05/12 74720 bytes
Adds the file main_btn2.bmp"="16:25 21/05/12 74720 bytes
Adds the file main_btn1.bmp"="16:23 21/05/12 74720 bytes
Adds the file logo.bmp"="17:38 13/08/12 58196 bytes
Adds the file letf_btn4.bmp"="16:31 21/05/12 34540 bytes
Adds the file letf_btn3.bmp"="16:31 21/05/12 34540 bytes
Adds the file letf_btn2.bmp"="16:31 21/05/12 34540 bytes
Adds the file letf_btn1.bmp"="16:31 21/05/12 34540 bytes
Adds the file last_scan_date.bmp"="17:32 13/08/12 3524 bytes
Adds the file img_scan3_4.bmp"="17:24 14/06/12 52556 bytes
Adds the file img_scan3_3.bmp"="17:25 14/06/12 52556 bytes
Adds the file img_scan3_1.bmp"="17:25 14/06/12 52556 bytes
Adds the file img_scan3.bmp"="14:35 22/12/11 70474 bytes
Adds the file img_scan2_3.bmp"="18:45 14/06/12 64172 bytes
Adds the file img_scan2.bmp"="17:21 14/06/12 70476 bytes
Adds the file img_scan1.bmp"="14:32 22/12/11 70474 bytes
Adds the file help.bmp"="17:43 13/08/12 1976 bytes
Adds the file engine_ver.bmp"="17:31 13/08/12 3524 bytes
Adds the file close.bmp"="17:30 13/08/12 6176 bytes
Adds the file btn_update.bmp"="15:28 16/08/12 4270 bytes
Adds the file btn_stop.bmp"="17:25 14/06/12 2408 bytes
Adds the file btn_set_ok.bmp"="17:26 14/06/12 17168 bytes
Adds the file btn_scan.bmp"="15:44 18/08/11 17168 bytes
Adds the file btn_restore.bmp"="15:45 18/08/11 17168 bytes
Adds the file btn_realtime_start.bmp"="17:26 14/06/12 12296 bytes
Adds the file btn_pok.bmp"="15:45 18/08/11 17168 bytes
Adds the file btn_play.bmp"="17:25 14/06/12 2408 bytes
Adds the file btn_pcancel.bmp"="15:45 18/08/11 17168 bytes
Adds the file btn_pattern.bmp"="18:09 18/08/11 8120 bytes
Adds the file btn_op.bmp"="15:44 18/08/11 17168 bytes
Adds the file btn_fdelete.bmp"="19:53 18/08/11 17168 bytes
Adds the file btn_fcancel.bmp"="19:53 18/08/11 17168 bytes
Adds the file btn_delete2.bmp"="15:44 18/08/11 17168 bytes
Adds the file btn_cancel2.bmp"="15:45 18/08/11 17168 bytes
Adds the file btn_cancel.bmp"="15:45 18/08/11 17168 bytes
Adds the file btn_all_select.bmp"="15:45 18/08/11 17168 bytes
Adds the file btn_all_release.bmp"="15:45 18/08/11 17168 bytes
Adds the file bg.bmp"="17:36 13/08/12 945056 bytes
Adds the file 5.bmp"="16:33 18/10/10 376 bytes
Adds the file 4.bmp"="16:32 18/10/10 376 bytes
Adds the file 3.bmp"="16:32 18/10/10 376 bytes
Adds the file 2.bmp"="16:32 18/10/10 376 bytes
Adds the file 1.bmp"="16:33 18/10/10 376 bytes
Adds the folder C:\Documents and Settings\{username}\Local Settings\Temp\WindowSafe\list_control
Adds the file VerticleScrollBarUpArrow.bmp"="18:35 27/04/10 716 bytes
Adds the file VerticleScrollbarTop.bmp"="18:35 27/04/10 672 bytes
Adds the file VerticleScrollBarThumb.bmp"="18:35 27/04/10 848 bytes
Adds the file VerticleScrollBarSpan.bmp"="18:33 27/04/10 276 bytes
Adds the file VerticleScrollBarDownArrow.bmp"="18:35 27/04/10 672 bytes
Adds the file VerticleScrollbarBottom.bmp"="18:35 27/04/10 672 bytes
Adds the file right_pattern.bmp"="18:32 27/04/10 1232 bytes
Adds the file pattern.bmp"="05:58 10/12/05 2344 bytes
Adds the file left_pattern.bmp"="18:32 27/04/10 192 bytes
Adds the file HorizontalScrollBarThumb.bmp"="18:34 27/04/10 840 bytes
Adds the file HorizontalScrollBarSpan.bmp"="18:34 27/04/10 840 bytes
Adds the file HorizontalScrollBarRightArrow.bmp"="18:35 27/04/10 728 bytes
Adds the file HorizontalScrollBarLeftArrow.bmp"="18:35 27/04/10 728 bytes
Adds the file height_blank.bmp"="23:13 09/12/05 120 bytes
Adds the file ColumnHeaderStart.bmp"="19:12 28/04/10 464 bytes
Adds the file ColumnHeaderSpan.bmp"="19:12 28/04/10 508 bytes
Adds the file ColumnHeaderEnd.bmp"="19:12 28/04/10 680 bytes
In the existing folder C:\Documents and Settings\{username}\Start Menu
Adds the file �����켼����.lnk"="07:55 21/11/12 1590 bytes
Adds the folder C:\Documents and Settings\{username}\Start Menu\Programs\�����켼����
Adds the file �����켼����.lnk"="07:55 21/11/12 1602 bytes
Adds the file �����켼���� ����.lnk"="07:55 21/11/12 1595 bytes
Adds the folder C:\Program Files\WindowSafe
Adds the file WSUpdateServer.dat"="07:24 16/08/12 576 bytes
Adds the file WSFD.SYS"="07:24 16/08/12 35840 bytes
Adds the file WSEn.dll"="07:24 16/08/12 643072 bytes
Adds the file WSAutoUpdate.exe"="07:24 16/08/12 462848 bytes
Adds the file WSAssist.dll"="07:24 16/08/12 221184 bytes
Adds the file WindowSafe.exe"="07:02 02/11/12 434176 bytes
Adds the file Uninstall.exe"="07:55 21/11/12 216916 bytes
Adds the file SoWSUpdateServer.dat"="07:06 22/08/11 216 bytes
Adds the file partner.ini"="07:55 21/11/12 23 bytes
Adds the file Ep.dat"="07:24 16/08/12 1632 bytes
Adds the file conf.ini"="07:55 21/11/12 90 bytes
Adds the folder C:\Program Files\WindowSafe\temp
Adds the folder C:\Program Files\WindowSafe\skin
Adds the file default.avs"="07:30 16/08/12 499872 bytes
Adds the folder C:\Program Files\WindowSafe\Lang
Adds the file kr.xml"="07:24 16/08/12 8816 bytes
Adds the folder C:\Program Files\WindowSafe\db
Adds the file vsdb.dat"="07:24 16/08/12 172472 bytes
Adds the file pwdb.dat"="07:24 16/08/12 342536 bytes
Adds the file inter.dll"="07:24 16/08/12 231616 bytes
Adds the file filter.dll"="07:24 16/08/12 232 bytes
Adds the file avmon.dat"="07:24 16/08/12 226064 bytes
Adds the file adtc.dat"="07:24 16/08/12 1024 bytes
Adds the file adsub.dat"="02:40 18/10/12 240208 bytes
Adds the file addb.dat"="07:24 16/08/12 903984 bytes
Adds the folder C:\Program Files\WindowSafe\Log
Adds the file Report.txt"="07:55 21/11/12 431 bytes


Registry
===============
[HKEY_LOCAL_MACHINE\SOFTWARE\WindowSafe]
"Install_Dir"="'C:\Program Files\WindowSafe'"
"ver"="'20120221'"
"pid"="'home'"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WindowSafeMain"="'"C:\Program Files\WindowSafe\WindowSafe.exe" /Boot'"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\WindowSafeMain]
"INSTDATE"="'20120216'"
"DisplayIcon"="'"C:\Program Files\WindowSafe\Uninstall.exe"'"
"UninstallString"="'"C:\Program Files\WindowSafe\Uninstall.exe"'"
"DisplayName"="'�����켼����'"


Malwarebytes Anti-Malware log:
Malwarebytes Anti-Malware 1.65.1.1000
www.malwarebytes.org

Database version: v2012.11.21.03

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
:: MBAM-D3E8C91ACC [administrator]

11/21/2012 8:06:56 AM
mbam-log-2012-11-21 (08-06-56).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 177818
Time elapsed: 52 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\WindowSafeMain (Rogue.WindowSafe) -> Quarantined and deleted successfully.

Registry Values Detected: 1
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|WindowSafeMain (Rogue.WindowSafe) -> Data: "C:\Program Files\WindowSafe\WindowSafe.exe" /Boot -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 6
C:\Program Files\WindowSafe (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\db (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\Lang (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\Log (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\skin (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\temp (Rogue.WindowSafe) -> Quarantined and deleted successfully.

Files Detected: 23
C:\Program Files\WindowSafe\WindowSafe.exe (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Documents and Settings\{username}\Desktop\WindowSafe_setup.exe (Rogue.Ebiz.K) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\Ep.dat (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\conf.ini (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\partner.ini (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\SoWSUpdateServer.dat (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\Uninstall.exe (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\WSAssist.dll (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\WSAutoUpdate.exe (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\WSEn.dll (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\WSFD.SYS (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\WSUpdateServer.dat (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\db\addb.dat (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\db\adsub.dat (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\db\adtc.dat (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\db\avmon.dat (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\db\filter.dll (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\db\inter.dll (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\db\pwdb.dat (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\db\vsdb.dat (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\Lang\kr.xml (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\Log\Report.txt (Rogue.WindowSafe) -> Quarantined and deleted successfully.
C:\Program Files\WindowSafe\skin\default.avs (Rogue.WindowSafe) -> Quarantined and deleted successfully.

(end)


As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
Pieter Arntz
Malwarebytes Blogger

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