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Installation/Run Problem


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#1 PennStan

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Posted 28 December 2012 - 04:47 PM

Hello. Running Windows XP Pro SP3 and Norton 360. Have had no problems whatsoever until yesterday. I have been trying to install MBAM and am receiving the following messages. Others have reported this, and I have followed the advice given, with no success.

During setup, get messages about "CoCreateInstance failed; code 0x80040154, Class not registered" each time a ".lnk" tries to be created. I click OK for each of these.

MBAM begins to run, then get the following message a couple times - "Run error 372 - failed to load control "webbrowser" from ieframe.dll. Version of ieframe.dll may be outdated."

I have tried installing in normal and safe mode, with Norton 360 antivirus enabled and disabled. MBAM version I am trying to install is most recent.

Thanks for any assistance.

#2 AdvancedSetup

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Posted 28 December 2012 - 05:25 PM

Please do the following and let us know if this corrects the issue for you or not.

Make sure you have or obtain your ID and Key before doing this procedure if you're using the paid Pro version.


  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version

    You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.

    Location for Windows x86
    HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware

    Location for Windows x64
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware


    If you cannot locate your registration in the Registry and no longer have access to your order number you can contact Cleverbridge to obtain information about your order and registration information.

    Cleverbridge customer service

  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Ron Lewis
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#3 PennStan

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Posted 29 December 2012 - 05:53 PM

Thanks for the info. It has been some experience, but have good news to report. Followed the instructions (tried these exact steps previously) and got same results: "CoCreateInstance failed; code 0x80040154. Class not registered" for each .lnk the installer tried to create. Clicked OK on all these and got to final screen. Left all boxes (update, launch, enable PRO) checked and clicked finish. Get several error boxes: "Run-time error 372. Failed to load control "webbrowser" from ieframe.dll. Your version of ieframe.dll may be outdated. . . . ."

To me it appeared some of my windows components were corrupted, so set about correcting that. To make a (very) long story short, that ended up with blue screen of death. Was able to boot in safe mode. Eventually tried reverting back to a restore point and voile, all worked. Original problem gone (opening browser) and was able to install MBAM successfully. Ran a scan and found no issues.

So now just need to retrace steps on what I did to create problem in first place. Thank you for your help.

#4 AdvancedSetup

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Posted 29 December 2012 - 08:03 PM

Great, glad to hear you were able to get it resolved. You should reboot the computer again and verify that all is still working well and then create a new System Restore point.

Cheers

Ron Lewis
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