Malwarebytes crashes and computer becomes unresponsive during quick scan.
Posted 13 January 2013 - 04:09 PM
I have had a Backdoor Tidserv!inf on my computer. My anti-virus Norton Internet Security was unable to remove it so after trying a couple of related Norton extensions such as Power-Eraser and the Tidserv removal tool I downloaded Malwarebytes. After performing a quick scan and detecting a number of threats such trojans, etc. Malwarebytes successfully removed them and prompted me to restart my PC. After restarting I ran another quick scan however this time it crashed. I attempted 3 or 4 more quick scans since then but every time Malwarebytes crashes and my computer becomes unresponsive. Any help would be appreciated because this is really beginning to bug me.
Posted 13 January 2013 - 04:10 PM
It sounds as if you are infected and may have traces of malware and/or system damage from the infection.
We can't work on malware diagnostics and removal in this sub-section of the forum.
So, for expert help, please follow the recommendations in this sticky topic: Available Assistance For Possibly Infected Computers.
The malware helpers will assist you with cleaning your system and repairing the damage.
Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 18.104.22.1680; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 22.214.171.1240; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 126.96.36.1990; Sophos ES 10.3; SAS Free; CCleaner.
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