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Malwarebytes crashes and computer becomes unresponsive during quick scan.

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#1 Kylekatarn10


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Posted 13 January 2013 - 04:09 PM


I have had a Backdoor Tidserv!inf on my computer. My anti-virus Norton Internet Security was unable to remove it so after trying a couple of related Norton extensions such as Power-Eraser and the Tidserv removal tool I downloaded Malwarebytes. After performing a quick scan and detecting a number of threats such trojans, etc. Malwarebytes successfully removed them and prompted me to restart my PC. After restarting I ran another quick scan however this time it crashed. I attempted 3 or 4 more quick scans since then but every time Malwarebytes crashes and my computer becomes unresponsive. Any help would be appreciated because this is really beginning to bug me.

#2 daledoc1


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Posted 13 January 2013 - 04:10 PM

Hello and welcome: :)

It sounds as if you are infected and may have traces of malware and/or system damage from the infection.

We can't work on malware diagnostics and removal in this sub-section of the forum.

So, for expert help, please follow the recommendations in this sticky topic: Available Assistance For Possibly Infected Computers.
The malware helpers will assist you with cleaning your system and repairing the damage.



Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO; Sophos ES 10.3; SAS Free; CCleaner.

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