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My new MBAM version crashes during quick analysis

Crash MBAM 1.7

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#1 Laminaoui

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Posted 20 January 2013 - 02:12 PM

Hi,

I've been trying to scan my computer ( winXP) with the new version 1.70 but the program was freezing and stopping analysis after a couple of minutes. I cannot identify the origin of the problem. I thought first because i got a little infection that i fixed with the help of an online decontamination forum.
Since then I re-installed MBAM but the problem remains same.
One comment i can say is that once the program starts analyzing C: files, the crash happens.

Please check the attached print screen to see an example of the crash.

Need help please 'cause I never had trouble with old versions of MBAM that i'm using for years now.

Thank you

Attached Images

  • MBAM Crash.JPG


#2 daledoc1

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Posted 20 January 2013 - 02:14 PM

Hello and welcome, Laminaoui:

Crashes can be caused by a number of problems.
You mentioned that reinstalling MBAM did not solve your problem.
So, especially since you mention that you were recently infected, the experts will need a bit more information to sort it out.

Please follow the instructions below and post back with the following logs as attachments to your next reply:
  • Checkresults.txt from mbam-check
  • A couple of protection logs, if you have them
  • DDS.txt from DDS
  • Attach.txt from DDS
These will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.

Also, can you please post the link to your topic at the "online decontamination forum" you mentioned?

Thanks!

daledoc1

PS The mod team will most likely move this topic to a more suitable section of the forum. :) So, don't be surprised if that happens.

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs



Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.
  • When done, DDS will open two (2) logs:

  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop
  • Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
    --->You can ignore the note about zipping the Attach.txt file in most cases.

Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 1.75.0.1300; Sophos ES 10.3; SAS Free; CCleaner.


#3 Laminaoui

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Posted 20 January 2013 - 08:34 PM

Attached File  CheckResults.txt   26.22KB   43 downloadsAttached File  protection-log-2013-01-17.txt   328bytes   38 downloadsAttached File  protection-log-2013-01-18.txt   472bytes   35 downloadsAttached File  protection-log-2013-01-20.txt   472bytes   37 downloads

Hi daledoc1,
Here are:
- mbam-check logs
- 3 last protection logs

I will process DDS and post it.

PS: here is the link to the forum where i healed my PC http://forum.pcastuc...page=1


Thank you

Attached Files



#4 daledoc1

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Posted 20 January 2013 - 08:43 PM

Hi,

Thanks for those logs. :)
And thanks for the link to your other forum topic (http://forum.pcastuc...page=1)

It appears that you are the same OP about whom Fill posted earlier here>> http://forums.malwar...howtopic=121373

Please wait for one of the MBAM staff to review the logs (as well as your other forum topic) and to advise you further.

Please be advised that, to avoid confusion and duplication of effort, our MBAM staff may request that you close your topic at the other forum while you are being assisted here. ;)

Thanks,

daledoc1

Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 1.75.0.1300; Sophos ES 10.3; SAS Free; CCleaner.


#5 Laminaoui

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Posted 20 January 2013 - 08:49 PM

Yes I was assisted by Fill for my decontamination.
OK no problem.
BTW Presently i am performing a scan on my external HD, and it seems working well.

Thanks again

#6 daledoc1

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Posted 20 January 2013 - 08:51 PM

OK, please don't forget the DDS.txt and attach.txt logs from DDS. :)

An MBAM staffer will review all the info as soon as possible and advise you.

Thanks for your patience,

daledoc1

Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 1.75.0.1300; Sophos ES 10.3; SAS Free; CCleaner.






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