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Partial Protection Enabled


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#1 Kekkei

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Posted 20 January 2013 - 04:15 PM

For some reason Malware keeps telling me only partial protection is enabled. I tried resetting it and the problem continues, even after a total computer shut down and reboot. From a previous post I found the DDS test. and wanted to provide the info it gave me.
Any assistance on this matter would be greatly appreciated.

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#2 AdvancedSetup

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Posted 20 January 2013 - 06:03 PM

Please create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

Ron Lewis
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#3 Kekkei

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Posted 20 January 2013 - 06:05 PM

Here it is...

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#4 AdvancedSetup

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Posted 20 January 2013 - 06:11 PM

The computer is either currently infected or damaged from an infection as the BFE (Base Filtering Engine) is not running. In either case please follow the directions from this topic: Available Assistance for Possibly Infected Computers and one of the Experts will assist you with cleaning your computer.

Thanks

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#5 Kekkei

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Posted 20 January 2013 - 06:30 PM

I have performed the steps listed in the link. Was there something else I should do?

#6 daledoc1

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Posted 20 January 2013 - 07:50 PM

Hi, Kekkei: :)

Until AdvancedSetup returns...

Please start a new post in the malware removal section >>HERE<<, including the scan logs in your new post.
A qualified malware expert will guide you through the process of cleaning your system.

Thanks,

daledoc1

Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 1.75.0.1300; Sophos ES 10.3; SAS Free; CCleaner.





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