Jump to content


Photo

Difference between Error Code 732 and 732 (0,0)


  • Please log in to reply
7 replies to this topic

#1 DonnaB

DonnaB

    New Member

  • Members
  • Pip
  • 25 posts
  • Gender:Female
  • Location:Cloud 9
  • Interests:Researching anything and everything that makes me wonder why, how, and what if.....

Posted 20 January 2013 - 06:35 PM

Hi,

Is there a difference between these two Error Codes?

I thought the Error Code 732 was retired way back in 2009.

Donna :)
Man's mind, once stretched by a new idea, never regains it's original dimensions ~ Oliver Wendell Holmes

#2 noknojon

noknojon

    you know why ---

  • Honorary Members
  • PipPipPipPipPipPip
  • 6,090 posts
  • Gender:Male

Posted 20 January 2013 - 06:44 PM

Hi Donna -
Basically this is due to lack of Internet Connection - 730 means to reinstall, while 732 is lack of internet connection -
http://forums.malwar...post&pid=162097
•Error 730: Unable to load the database. Please reinstall the application.
•Error 732: Error updating the database or product. Check Internet connectivity.

See the link from the FAQ section-

Regards -
Just another private helper .......................... The answer is always 42, or Reboot
If you are waiting for an answer Press F5 ................. you may have one waiting for you ........

#3 DonnaB

DonnaB

    New Member

  • Members
  • Pip
  • 25 posts
  • Gender:Female
  • Location:Cloud 9
  • Interests:Researching anything and everything that makes me wonder why, how, and what if.....

Posted 20 January 2013 - 07:23 PM

Hi noknojon,

Good to see you! :)

Thank you for responding. I knew from personal experience that Error Code 732 was due to a connection issue.

Is Error Code 732 (0,0) the same as Error Code 732? Back when I was afflicted with this error myself there were no (0,0)'s in parenthesis behind the error code. I thought maybe it had something to do with having the Pro version as opposed to the free version and thought I'd come to the source and ask.

Are the Error Codes the same for the Pro version as they are for the free version? Will the same fix apply?
Man's mind, once stretched by a new idea, never regains it's original dimensions ~ Oliver Wendell Holmes

#4 daledoc1

daledoc1

    Forum Deity

  • Spam Hunters
  • PipPipPipPipPipPip
  • 11,967 posts
  • Gender:Not Telling

Posted 20 January 2013 - 07:46 PM

Hi, DonnaB: :)

Until noknojon returns...

Yes, AFAIK that is a very old error code that was retired a long time ago, and it would be the same for Free and PRO.

Please do the following:

Download mbam-check.exe from >>HERE<< and save it to your desktop.
Double-click on mbam-check.exe to run it -- it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

The MBAM staff will review the scan log and advise you further.

Thanks!

daledoc1

Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 1.75.0.1300; Sophos ES 10.3; SAS Free; CCleaner.


#5 DonnaB

DonnaB

    New Member

  • Members
  • Pip
  • 25 posts
  • Gender:Female
  • Location:Cloud 9
  • Interests:Researching anything and everything that makes me wonder why, how, and what if.....

Posted 20 January 2013 - 08:38 PM

Hi daledoc1,

I didn't mean to mislead you in any way. I'm not having an issue with my MBAM at the moment. I just needed to make sure the Error Codes were one and the same.

To be honest, I am in training for the removal of malware and the fella I am helping was presented with the Error Code 732 (0,0) when I asked him to update his program and run a scan. Knowing that Error Code 732 had been retired way back around 2009-10, I started researching the Error Code with the double (0,0)'s in my instructors absence thinking it might be a new Error Code that was assigned or was associated with the Pro version and not the free version.

I hope that creating a thread here to ask my question wasn't out of context, but I had to know if there was a difference since I had researched the original Error Code back then.

Donna :)
Man's mind, once stretched by a new idea, never regains it's original dimensions ~ Oliver Wendell Holmes

#6 daledoc1

daledoc1

    Forum Deity

  • Spam Hunters
  • PipPipPipPipPipPip
  • 11,967 posts
  • Gender:Not Telling

Posted 20 January 2013 - 08:44 PM

OK, thanks for the update.

daledoc1

Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 1.75.0.1300; Sophos ES 10.3; SAS Free; CCleaner.


#7 noknojon

noknojon

    you know why ---

  • Honorary Members
  • PipPipPipPipPipPip
  • 6,090 posts
  • Gender:Male

Posted 20 January 2013 - 08:47 PM

Hi again Donna -
I would just treat it as you would a 732 error, and then check their current version -
Quite often they will say it is updated, but always be sure it is the latest version vith current updates.

You can always check this against your version and installed updates.
If they do have internet, check in the FAQ area links and ask them to Uninstall, then Reinstall the program -

Regards - :)
Just another private helper .......................... The answer is always 42, or Reboot
If you are waiting for an answer Press F5 ................. you may have one waiting for you ........

#8 DonnaB

DonnaB

    New Member

  • Members
  • Pip
  • 25 posts
  • Gender:Female
  • Location:Cloud 9
  • Interests:Researching anything and everything that makes me wonder why, how, and what if.....

Posted 20 January 2013 - 11:40 PM

Hi again,

Yes. It was my plan to uninstall the program since I'm quite sure it is very outdated, as everything else on the computer is. I also found this tool that I totally forgot about that I will use to ensure all residuals are removed so we can install on a clean slate.

If the uninstall and the reinstall doesn't work, I'll know to have them check their Internet Settings, etc.

Thank you very much for the info. I truly appreciate your help.

Now I need to make a visit to my profile to see why I am not receiving email notifications from here! Glad I checked in.

Donna :)
Man's mind, once stretched by a new idea, never regains it's original dimensions ~ Oliver Wendell Holmes




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users