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Desktop Icons and all Files are gone!


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#1 dreadree

dreadree

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Posted 21 January 2013 - 04:48 PM

I hope that you can help me find my information if it is still there. When I started up my laptop yesterday, all of my files were missing and my desktop icons and bacground picture is missing as well. I don't know what I got or where it came from but, I have been having problems with my computer freezingup for some time now. Here are the DDS logs.

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16457 BrowserJavaVersion: 10.10.2
Run by Deirdre at 16:38:33 on 2013-01-21
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3002.1748 [GMT -5:00]
.
AV: AVG Anti-Virus Free *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
AV: AVG Anti-Virus Free *Disabled/Updated* {0C939084-9E57-CBDB-EA61-0B0C7F62AF82}
SP: AVG Anti-Virus Free *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: AVG Anti-Virus Free *Disabled/Updated* {B7F27160-B86D-C455-D0D1-307E04E5E53F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\Dwm.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Motorola\MotoConnectService\MotoConnectService.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\SMINST\BLService.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\TeamViewer\Version5\TeamViewer_Service.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Motorola\MotoConnectService\MotoConnect.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Epson Software\Event Manager\EEventManager.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\SMART Technologies Inc\SMART Board Software\SMARTBoardService.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Ask.com\Updater\Updater.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\IncrediMail\bin\IncMail.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\PhotoJoy\bin\PjApp.exe
C:\Program Files\IncrediMail\Bin\ImApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Adobe\Elements 10 Organizer\PhotoshopElementsFileAgent.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://mystart.incredimail.com/?a=6PPUGMG2pd
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=83&bd=Presario&pf=cnnb
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=83&bd=Presario&pf=cnnb
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=83&bd=Presario&pf=cnnb
uURLSearchHooks: UrlSearchHook Class: {00000000-6E41-4FD3-8538-502F5495E5FC} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - c:\program files\avg\avg9\avgssie.dll
BHO: CIEDownload Object: {67BCF957-85FC-4036-8DC4-D4D80E00A77B} - c:\program files\smart technologies inc\notebook software\NotebookPlugin.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
BHO: OToolbarHelper Class: {EAD3A971-6A23-4246-8691-C9244E858967} - c:\program files\paypal\paypal plug-in\PayPalHelper.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: PayPal Plug-In: {DC0F2F93-27FA-4f84-ACAA-9416F90B9511} - c:\program files\paypal\paypal plug-in\OToolbar.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [IncrediMail] c:\program files\incredimail\bin\IncMail.exe /c
uRun: [PhotoJoy] c:\program files\photojoy\bin\PhotoJoy.exe /c
uRun: [Easy Dock] <no file>
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [EEventManager] c:\progra~1\epsons~1\eventm~1\EEventManager.exe
mRun: [UCam_Menu] "c:\program files\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\youcam" updatewithcreateonce "software\cyberlink\youcam\2.0"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [mumservice] c:\program files\motorola\software update\mumservice.exe
mRun: [SMART Board Service] c:\program files\smart technologies inc\smart board software\SMARTBoardService.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [ApnUpdater] "c:\program files\ask.com\updater\Updater.exe"
mRun: [DVDtoiPodConverter_upgrade] "c:\program files\e-zsoft\dvdtoipodconverter\DVDtoiPodConverter.exe" /upgrade
mRun: [Zune Launcher] "c:\program files\zune\ZuneLauncher.exe"
mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: &Add animation to IncrediMail Style Box - c:\program files\incredimail\bin\resources\WebMenuImg.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre7\bin\jp2iexp.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {2AB1C516-D654-4D3A-B3D6-2185BBCEB409} - hxxps://webvpn.access-k12.org/+CSCOL+/relayp.cab
DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab
DPF: {55963676-2F5E-4BAF-AC28-CF26AA587566} - hxxps://webvpn.access-k12.org/CACHE/stc/1/binaries/vpnweb.cab
DPF: {64CD313F-F079-4D93-959F-4D28B5519449} - hxxp://www.worldwinner.com/games/v56/jeopardy/jeopardy.cab
DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} - hxxp://www.worldwinner.com/games/shared/wwlaunch.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} - hxxp://lads.myspace.com/upload/MySpaceUploader2.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{5A5A467E-789F-4532-8ABF-335EACDC0257} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{FEB9B09A-4DBC-40CD-A65B-6041C56C7517} : DHCPNameServer = 192.168.1.1 8.8.8.8 8.8.4.4
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs= avgrsstx.dll
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\deirdre\appdata\roaming\mozilla\firefox\profiles\ehdzeoei.default\
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.21.123\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: c:\program files\unity\webplayer\loader\npUnity3D32.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_5_502_146.dll
FF - plugin: c:\windows\system32\npDeployJava1.dll
FF - plugin: c:\windows\system32\npmproxy.dll
.
============= SERVICES / DRIVERS ===============
.
R1 anodlwf;ANOD Network Security Filter driver;c:\windows\system32\drivers\anodlwf.sys [2011-2-7 12800]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-2-14 226016]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-2-14 29712]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-2-14 243152]
R2 AdobeActiveFileMonitor10.0;Adobe Active File Monitor V10;c:\program files\adobe\elements 10 organizer\PhotoshopElementsFileAgent.exe [2011-9-1 169624]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-2-14 297752]
R2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-7-16 308136]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-1-21 398184]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-1-21 682344]
R2 MotoConnect Service;MotoConnect Service;c:\program files\motorola\motoconnectservice\MotoConnectService.exe [2010-1-20 91392]
R2 Recovery Service for Windows;Recovery Service for Windows;c:\windows\sminst\BLService.exe [2008-6-27 361808]
R2 TeamViewer5;TeamViewer 5;c:\program files\teamviewer\version5\TeamViewer_Service.exe [2010-3-18 172328]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-12-14 24652]
R2 vpnagent;Cisco AnyConnect VPN Agent;c:\program files\cisco\cisco anyconnect vpn client\vpnagent.exe [2009-2-3 427192]
R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-6-27 193840]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-6-4 113664]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-1-21 21104]
R3 SMARTVHidMini2000x86;SMART HID Device;c:\windows\system32\drivers\SMARTVHidMini2000x86.sys [2007-11-14 14480]
S2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe --> c:\progra~1\avg\avg8\avgemc.exe [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-7-13 160944]
S3 netr28u;D-Link dnetr28u USB Extensible Wireless LAN Card Driver;c:\windows\system32\drivers\Dnetr28u.sys [2011-2-7 735232]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S3 WSDScan;WSD Scan Support via UMB;c:\windows\system32\drivers\WSDScan.sys [2009-9-12 19968]
.
=============== Created Last 30 ================
.
2013-01-21 06:28:11 -------- d-----w- c:\users\deirdre\appdata\local\Apple Computer
2013-01-21 06:02:02 -------- d-----w- c:\users\deirdre\appdata\local\Microsoft Help
2013-01-21 05:22:10 -------- d-----w- c:\users\deirdre\appdata\roaming\Malwarebytes
2013-01-21 05:21:59 -------- d-----w- c:\programdata\Malwarebytes
2013-01-21 05:21:58 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-01-21 05:21:58 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-01-21 02:31:08 -------- d-----w- c:\users\deirdre\appdata\local\Macromedia
2013-01-21 02:23:26 -------- d-----w- c:\users\deirdre\Bluetooth Software
2013-01-21 02:21:44 -------- d-----w- c:\users\deirdre\appdata\roaming\WeatherBug
2013-01-21 02:21:44 -------- d-----w- c:\users\deirdre\appdata\local\WeatherBug
2013-01-20 20:12:28 -------- d-----w- c:\users\deirdre\appdata\roaming\LegalSounds
2013-01-20 20:04:19 -------- d-----w- c:\programdata\IM
2013-01-10 01:12:32 2048000 ----a-w- c:\windows\system32\win32k.sys
2013-01-10 01:11:34 204288 ----a-w- c:\windows\system32\ncrypt.dll
2013-01-10 01:11:30 1400832 ----a-w- c:\windows\system32\msxml6.dll
2013-01-08 00:31:29 859072 ----a-w- c:\windows\system32\npDeployJava1.dll
2013-01-08 00:31:03 93640 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2013-01-04 22:01:57 697864 ----a-w- c:\windows\system32\FlashPlayerApp.exe
.
==================== Find3M ====================
.
2013-01-19 17:49:24 226016 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2013-01-10 01:36:18 74248 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-01-08 00:30:52 779704 ----a-w- c:\windows\system32\deployJava1.dll
2012-12-16 13:12:54 34304 ----a-w- c:\windows\system32\atmlib.dll
2012-12-16 10:50:29 293376 ----a-w- c:\windows\system32\atmfd.dll
2012-11-14 02:09:22 1800704 ----a-w- c:\windows\system32\jscript9.dll
2012-11-14 01:58:15 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2012-11-14 01:57:37 1129472 ----a-w- c:\windows\system32\wininet.dll
2012-11-14 01:49:25 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2012-11-14 01:48:27 420864 ----a-w- c:\windows\system32\vbscript.dll
2012-11-14 01:44:42 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2012-11-13 01:29:51 2048 ----a-w- c:\windows\system32\tzres.dll
2012-11-02 10:18:17 376320 ----a-w- c:\windows\system32\dpnet.dll
2012-11-02 08:26:06 23040 ----a-w- c:\windows\system32\dpnsvr.exe
.
============= FINISH: 16:38:56.44 ===============

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 10/14/2008 9:57:34 AM
System Uptime: 1/21/2013 4:15:34 PM (0 hours ago)
.
Motherboard: Wistron | | 360B
Processor: Intel® Pentium® Dual CPU T3200 @ 2.00GHz | CPU | 2000/667mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 223 GiB total, 168.345 GiB free.
D: is FIXED (NTFS) - 10 GiB total, 8.807 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows
Device ID: ROOT\NET\0000
Manufacturer: Cisco Systems
Name: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows
PNP Device ID: ROOT\NET\0000
Service: vpnva
.
==== System Restore Points ===================
.
RP931: 1/19/2013 12:50:07 PM - Avg Update
RP932: 1/20/2013 10:34:46 PM - Restore Operation
RP933: 1/20/2013 11:18:07 PM - Restore Operation
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
Video Converter version 1.0.1.43
ActiveCheck component for HP Active Support Library
Adobe AIR
Adobe Community Help
Adobe Flash Player 10 ActiveX
Adobe Flash Player 11 Plugin
Adobe Photoshop Elements 10
Adobe Photoshop.com Inspiration Browser
Adobe Reader X (10.1.4)
Adobe Shockwave Player
AIM 6
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Ask Toolbar
Ask Toolbar Updater
AssessmentAsst_Gr3
Atheros Driver Installation Program
Avanquest update
AVG 8.5
AVG Free 9.0
Bonjour
Cards_Calendar_OrderGift_DoMorePlugout
Cisco AnyConnect VPN Client
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Compatibility Pack for the 2007 Office system
Conexant HD Audio
ConvertHelper 2.2
Coupon Printer for Windows
Cricut DesignStudio
CyberLink DVD Suite
CyberLink YouCam
dBpowerAMP Music Converter
Elements 10 Organizer
Epson CreativeZone
Epson Event Manager
EPSON NX510 Series Printer Uninstall
EPSON Scan
EpsonNet Print
EpsonNet Setup
ESU for Microsoft Vista
Facebook Plug-In
Google Earth
Google Update Helper
HDAUDIO Soft Data Fax Modem with SmartCP
Hooked on Math Learn to Count
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Customer Experience Enhancements
HP Doc Viewer
HP DVD Play 3.7
HP Help and Support
HP Photosmart Essential 2.5
HP Quick Launch Buttons 6.40 F1
HP Smart Web Printing
HP Total Care Advisor
HP Update
HP User Guides 0121
HP Wireless Assistant
HPAsset component for HP Active Support Library
HPNetworkAssistant
HPPhotoSmartDiscLabel_PaperLabel
HPPhotoSmartDiscLabel_PrintOnDisc
HPPhotoSmartDiscLabel_Tattoo
HPPhotoSmartDiscLabelContent1
hpphotosmartdisclabelplugin
HPPhotoSmartPhotobookHolidayPack1
HPPhotoSmartPhotobookModernPack1
HPPhotoSmartPhotobookPlayfulPack1
HPPhotoSmartPhotobookScrapbookPack1
HPPhotoSmartPhotobookWebPack1
HPTCSSetup
IncrediMail
IncrediMail 2.0
Intel® Graphics Media Accelerator Driver
ISB Guitar Tutor One SDB
iTGA Grade K
iTLG Grade 3
iTunes
Java 7 Update 10
Java Auto Updater
Java™ 6 Update 5
Java™ 6 Update 7
LabelPrint
LegalSounds Music Downloader 1.8
LEGO Digital Designer
LightScribe System Software 1.12.33.2
Malwarebytes Anti-Malware version 1.70.0.1100
Memorex exPressit Label Design Studio
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2742597)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Plus 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Web Publishing Wizard 1.52
Microsoft Works
Motorola Driver Installation 4.2.0
Motorola Phone Tools
Motorola Software Update
Mozilla Firefox 18.0.1 (x86 en-US)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee autoProducer 6.1
My HP Games
OGA Notifier 2.0.0048.0
Oracle JInitiator 1.3.1.26
Pavtube DVD Ripper version 1.0.1.33
Pavtube Video DVD Converter Suite version 1.0.1.43
PayPal Plug-In
PhonicsWorks
PhotoJoy
PhotoMail Maker
Power2Go
PowerDirector
PSE10 STI Installer
PSSWCORE
Punch! Home Design - AS4000
Punch! Weekend Project
QuickPlay SlingPlayer 0.4.6
QuickTime
RCA Detective™ 3.0.0.101
RCA easyRip 2.4.6.0
RCA Updater 2.0.0.0
Realtek 8169 8168 8101E 8102E Ethernet Driver
Realtek USB 2.0 Card Reader
Recuva
REM Rate 12
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Shockwave
Skype™ 5.10
SMART Board Software
SMART Essentials for Educators
Smilebox
Spelling Dictionaries Support For Adobe Reader 8
Synaptics Pointing Device Driver
Talking Flash Cards
TeamViewer 5
The Print Shop 20
Unity Web Player (All users)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2760586) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VideoLAN VLC media player 0.8.6d
VideoToolkit01
Viewpoint Media Player
WeatherBug
WIDCOMM Bluetooth Software 6.0.1.4900
Windows Driver Package - FTDI CDM Driver Package (06/27/2007 2.02.04)
Windows Live Sign-in Assistant
Windows Live Upload Tool
Windows Media Player Firefox Plugin
Windows Mobile Device Updater Component
Zune
Zune Language Pack (CHS)
Zune Language Pack (CHT)
Zune Language Pack (CSY)
Zune Language Pack (DAN)
Zune Language Pack (DEU)
Zune Language Pack (ELL)
Zune Language Pack (ESP)
Zune Language Pack (FIN)
Zune Language Pack (FRA)
Zune Language Pack (HUN)
Zune Language Pack (IND)
Zune Language Pack (ITA)
Zune Language Pack (JPN)
Zune Language Pack (KOR)
Zune Language Pack (MSL)
Zune Language Pack (NLD)
Zune Language Pack (NOR)
Zune Language Pack (PLK)
Zune Language Pack (PTB)
Zune Language Pack (PTG)
Zune Language Pack (RUS)
Zune Language Pack (SVE)
.
==== Event Viewer Messages From Past Week ========
.
1/21/2013 9:55:57 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Com4QLBEx service to connect.
1/21/2013 9:55:57 AM, Error: Service Control Manager [7000] - The Com4QLBEx service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
1/21/2013 9:55:57 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service Com4QLBEx with arguments "" in order to run the server: {DB536E5D-10F7-4B34-B443-140161048E2E}
1/21/2013 4:16:45 PM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
1/21/2013 4:16:45 PM, Error: Service Control Manager [7000] - The AVG Free8 E-mail Scanner service failed to start due to the following error: The system cannot find the file specified.
1/21/2013 12:15:22 AM, Error: Microsoft-Windows-ResourcePublication [1002] - Element Provider\Microsoft.Base.Publication/Publication/Computer failed to publish. Ensure that both PKEY_PUBSVCS_METADATA and PKEY_PUBSVCS_TYPE are set properly on the function instance and there were no errors adding the function instance.
1/21/2013 12:05:29 AM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
1/20/2013 9:21:19 PM, Error: Microsoft-Windows-PrintSpooler [19] - The print spooler failed to share printer HP Deskjet 6980 series with shared resource name HP Deskjet 6980 series. Error 2114. The printer cannot be used by others on the network.
1/20/2013 11:54:18 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
1/20/2013 11:53:56 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD anodlwf AvgLdx86 AvgMfx86 AvgTdiX DfsC NetBIOS netbt nsiproxy PSched RasAcd rdbss Smb spldr tdx Wanarpv6
1/20/2013 11:53:56 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
1/20/2013 11:53:56 PM, Error: Service Control Manager [7001] - The WebDav Client Redirector Driver service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
1/20/2013 11:53:56 PM, Error: Service Control Manager [7001] - The WebClient service depends on the WebDav Client Redirector Driver service which failed to start because of the following error: The dependency service or group failed to start.
1/20/2013 11:53:56 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
1/20/2013 11:53:56 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
1/20/2013 11:53:56 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
1/20/2013 11:53:56 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
1/20/2013 11:53:56 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service service which failed to start because of the following error: A device attached to the system is not functioning.
1/20/2013 11:53:56 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
1/20/2013 11:53:56 PM, Error: Service Control Manager [7001] - The MotoConnect Service service depends on the Workstation service which failed to start because of the following error: The dependency service or group failed to start.
1/20/2013 11:53:56 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
1/20/2013 11:53:56 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
1/20/2013 11:53:56 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
1/20/2013 11:53:56 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
1/20/2013 11:53:51 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
1/20/2013 11:53:14 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
1/20/2013 11:53:14 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
1/20/2013 11:53:14 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
1/20/2013 11:53:12 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
1/20/2013 11:53:04 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
1/20/2013 10:36:27 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avg9wd service.
1/20/2013 1:19:41 PM, Error: atapi [11] - The driver detected a controller error on \Device\Ide\IdePort0.
1/17/2013 7:26:54 PM, Error: volsnap [14] - The shadow copies of volume C: were aborted because of an IO failure on volume C:.
.
==== End Of File ===========================

#2 kevinf80

kevinf80

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Posted 21 January 2013 - 05:15 PM

Download the following program to your desktop:

Unhide tool

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.
Please be patient as this may take several minutes to run, it will scan and fix all Hard drives on your system. You will see a new window with the drive being processed, typically C:\ as below:

Posted Image

Changing as the next drive is processed as below, (if required):

Posted Image

You will get a success alert at the end.

Posted Image

Re-boot and see if your files are present.

A log file will be saved in the same place you saved the tool, post that in your reply....
Posted Image Posted Image
If you are satisfied with my help, consider a donation. Thank you...
Posted Image

#3 dreadree

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Posted 21 January 2013 - 05:53 PM

I ran unhide.exe and restarted my computer and I still have no files and no desktop icons. Is there anything else I can do or do I just need to hang my head and cry about all of the data I lost?

#4 LDTate

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Posted 21 January 2013 - 06:47 PM

Dreadree,
Please stay in your orignal topic.
You are already be helped here:
http://forums.malwar...howtopic=121410
Larry Tate
Product Support

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