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Computer froze after installing Malwarebytes


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#1 moonreaderman

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Posted 04 February 2013 - 12:15 PM

I had to go to system restore and uninstall Malwarebytes. I also had downloaded file assassin and I uninstalled that too.

My computer completely froze up. Once, even the cursor went away.

Then after uninstalling, my computer was about the same.

Now I have problems shutting down. The shutting down icons take about five to ten minutes to show up on the desktop.

I shut down from my file manager now and then it takes five to ten minutes for the computer to shut down. It used to take less than a minute to shut down before installing malwarebytes.

Maybe XP pro isn't compatible with malwarebytes. Who knows? I just know that it was Malwarebytes that started this whole problem.

Also, I downloaded malwarebytes from CNet first. Then all of this happened. I bought the pro version from the Malewarbytes site to see if it would get my shut down issues solved. It didn't

My computer worked one day and then it froze up again.......but I still had the shut down problems.

I paid almost $25 for the pro version and unless somebody can figure out why this is happening to my computer,(lethargic shutdown problems),I want my money back. I don't need dysfunctional programs on my computer. I certainly don't want to pay for them.

#2 David H. Lipman

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Posted 04 February 2013 - 12:37 PM

General Malwarebytes Anti-Malware Forum

Please post any problems or comments related to Malwarebytes Anti-Malware in this forum.
See FAQ under(Common Issues, Questions, and their Solutions) top pinned topic
David H. Lipman
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#3 noknojon

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Posted 05 February 2013 - 04:09 AM

Hello moonreaderman -
Since you have purchased the Pro version, please contact the > Help Desk < for full Free Personal support -

Thank You -
Just another private helper .......................... The answer is always 42, or Reboot
If you are waiting for an answer Press F5 ................. you may have one waiting for you ........

#4 Maurice Naggar

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Posted 05 February 2013 - 12:37 PM

Hello moonreaderman,

Please do as noknojon has suggested.

I am moving this thread to MBAM General .... just for housekeeping
Maurice Naggar
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