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Malwarebytes freezing during scanning of additional items


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#1 bleu

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Posted 05 February 2013 - 09:52 PM

Hello,

I'm having a similar issue. MBAM freezes when "scanning additional items" -- in safe mode as well. Like the OP, I can complete the scan using the administrator account.

Updated MBAM finds no threats in safe mode. Ditto for updated AVG and updated Spybot.

I followed the instructions on a different post to uninstall MBAM, run mbam-clean, reboot, turn off anti-virus, and reinstall MBAM adding exceptions to my anti-virus and firewall for MBAM. The same issue persists.

Most recent malware threat was blocked by AVG, although it apparently disabled my firewall. I followed instructions by Windows (I have XP) to turn it back on.

Thanks in advance for any insight you can offer!

#2 AdvancedSetup

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Posted 06 February 2013 - 12:06 AM

Please go ahead and open a Help Desk ticket and they will assist you with this issue.

Thank you

Ron Lewis
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#3 bleu

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Posted 06 February 2013 - 02:50 AM

Thank you! Will do.




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