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Windows must now restart because plug and play service terminated unexpectedly


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#21 iskaalexander93

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Posted 10 February 2013 - 05:41 AM

And I've done run All Windows Repair. But there's no massive effects.

#22 Maurice Naggar

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Posted 10 February 2013 - 02:29 PM

You will want to print out or copy these instructions to Notepad for offline reference!
These steps are for member Iskaa only. If you are a casual viewer, do NOT try this on your system!
If you are not Iskaa and have a similar problem, do NOT post here; start your own topic


Do not run or start any other programs while these utilities and tools are in use!
Do NOT run any other tools on your own or do any fixes other than what is listed here.
If you have questions, please ask before you do something on your own.
But it is important that you get going on these following steps.
=
Close any of your open programs while you run these tools.

On most all of the following programs and tools, you will need to do a right-click on the program link or shortcut or desktop icon (as appropriate) and then select "Run as Administrator". Please remember that as you go along and use these tools, each in turn.

If you have a prior copy of Combofix, delete it now

Download Combofix from any of the links below, and SAVE it to your Desktop.

Link 1

Link 2

**Note: It is important that it is saved directly to your Desktop and not run straight away from download **

Turn OFF your antivirus, otherwise it will interfere. How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Click on the Avast ball. Then click on Additional Protections then on AutoSandbox then on Settings then uncheck Enable AutoSandbox. OK
Right click on the Avast Ball and select Avast! Shields Control and Disable Until Computer is Restarted

Have infinite patience during the run & scan by Combofix. It has many phases: some 50+ stages
It will display it's "stage" within the Command prompt window. Do NOT panic if it seems slow to change ! It has lots of work.
You may notice the desktop icons disappear. Do NOT panic, as that is expected behavior.
Combofix my take as little as 10 minutes and perhaps as much as 30-40 minutes. Time taken will depend on speed of your system and how much there is to scan & how much it needs to clean.

If this is on a notebook system, make sure first the notebook is connected to wall-power (AC power)or a UPS system


Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.
Right- click on Combo-Fix.exe on your Desktop Posted Image and select "Run as Administrator".
  • A window may open with a warning or prompts. Accept the EULA and follow the prompts during the start phase of Combofix.

    When the scan completes Notepad will open with with your results log open. Do a File, Exit and answer 'Yes' to save changes.
A caution - Do not run Combofix more than once.
Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock.

The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled.
If this occurs, please reboot to restore the desktop.


A file will be created at => C:\Combofix.txt.

Notes:
[1] IF after Combofix reboot you get the message

Illegal operation attempted on registry key that has been marked for deletion

....please reboot the computer, this should resolve the problem. You may have reboot the pc a second time if needed.

[2] Do not mouseclick combofix's window nor run any program while Combofix is running.
That may cause it to stall.

[3]When all done, IF Combofix did not do a Restart...then ... I need for you to Restart the system fresh :excl:

Reply & Copy & Paste contents of the C:\Combofix.txt log into a New reply.

Re-enable your antivirus program.

NEXT
Older versions of Java pose a security risk. Uninstall these {using Control Panel >> Programs and Features
Java Auto Updater (Version: 2.1.9.0)
Java 6 Update 33


And if you do not need Java for the programs that you use, keep Java off your system .
How to disable Java in various browsers : http://blog.eset.com...r-way-to-browse
Also see No, Seriously, Just Disable Java in Your Browser Right Now

See also Corrine's Security Blog post http://securitygarde...cal-update.html

If you do need Java on your system, see Oracle releases new Java update to close security holes

NEXT
Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NEXT
Windows services
This will be a batch-fix .
  • Press the Windows-key on keyboard.
  • In the Posted Image box, type notepad and press Enter.
  • Highlight the contents of the following codebox, and copy and paste that text into NOTEPAD.
    @Echo off
    sc stop plugplay
    sc config plugplay start= manual
    sc start plugplay
    shutdown -r -t 1
    del %0
  • Select File -> Save AS.
  • Press the Desktop button on the left side of the save dialog.
  • In the Posted Image box, type in Fix.bat.
  • Press Posted Image.
  • Close Notepad.
  • Right click Fix.bat on your desktop, and choose Posted Image.
  • Press Yes if prompted by User Account Control.
This procedure will do its tasks and then it will Restart Windows.

and tell me, How is the system now ?
Maurice Naggar
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#23 iskaalexander93

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Posted 10 February 2013 - 05:47 PM

I've tried and still no change.
I finally gave up alone master. I
better direct me to reinstall my windows
because of the urgent need for my
work. Thank you for your attention
and help over the years. You really
want to respond to it all good. We are sorry for the time.
This forced me to do because of my
work had to be completed, as well as
the difference between here and
there that cause me and you need
some time to wait for a reply. But I
appreciate it all, thank you very much sir.
Feel free to continue to try to help us
master.

#24 iskaalexander93

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Posted 10 February 2013 - 05:48 PM

oh yeah do you think the best
combination of computer protection
was like what and how?

#25 Maurice Naggar

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Posted 10 February 2013 - 06:30 PM

Sorry to hear that you decided to wipe system and re-install. But that is likely the safest to do.

Safer practices & malware prevention
We are finished here. Best regards. Posted Image
Maurice Naggar
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