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MBAM Clean Removal Process


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#1 AdvancedSetup

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Posted 06 February 2013 - 08:32 PM

MBAM CLEAN
  • The following tool was designed to assist in fully removing Malwarebytes Anti-Malware from the computer.
    This tool should only be used if other means of setting up or removing are not working properly.

    Please choose one of the following 3 methods listed below:
  • Method 1 —— Paid PRO / PREMIUM version (clean reinstall/upgrade)
  • Method 2 —— Free version (clean reinstall/upgrade)
  • Method 3 —— Clean Removal ONLY (both versions)
Paid PRO / PREMIUM version
  • WARNING: Please make sure you have or obtain your license activation information before running this procedure if you're using the paid PRO or PREMIUM version as this tool will remove all of the Malwarebytes Anti-Malware program files, logs, and licensing information from your computer. You will need to reactivate the program using the license you were sent via email.
  • You cannot look up your Activation ID and Key from the Registry unless you have a previously licensed 1.x version installed. Fresh installs now encrypt that data so make very sure you have your ID and Key before you proceed. Previous 1.x PRO versions did store the ID and Key in the following locations of the Registry but a clean fresh install of version 2.0 will not store it in the Registry.

Location for Windows x86 32-Bit
HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware

Location for Windows x64 64-Bit
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware



If you cannot locate your license activation information in the Registry and no longer have access to your order number you can contact cleverbridge to obtain information about your order including license registration and activation information. Please note that cleverbridge does not offer technical support for any products. They will only provide you with your order information: Contact cleverbridge customer service If you purchased Malwarebytes Anti-Malware from another vendor or reseller and still require the license activation information you will need to contact that vendor or reseller to obtain the information before you proceed otherwise you will not be able to re-activate the product.

  • When ready please proceed with the following:
  • Make sure you disable the program Self Protection if you've enabled it.
  • From Settings -> Advanced Settings -> uncheck the "Enable self-protection module" and close the program
  • Please download mbam-clean.exe from here to your desktop and save it.
  • Please close all open applications and temporarily shutdown your antivirus to avoid any conflicts when running the tool.
  • Locate the file mbam-clean.exe and double-click to run it and follow the onscreen prompts.
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, ensure that your antivirus is enabled and download the latest version of Malwarebytes Anti-Malware from here and save it to your desktop.
  • Now close all open applications including your browser and again temporarily disable your antivirus as before and launch the Malwarebytes installer you just downloaded.
  • Please make sure to uncheck the Trial checkmark near the end of the installation.
  • Please make sure you check for updates at the end of the installation as well. The program should automatically update the database.
  • Launch the program and click on the Activation button. Then copy and paste your activation ID and Key into the dialog box. This should automatically enable Protection and offer to add an automated update schedule which you should allow or ensure that you create one on your own to keep the program updated.
  • Now setup any file exclusions as may be required for your Anti-Virus/Internet-Security/Firewall applications and then enable your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
  • Restart the computer again and verify that Malwarebytes Anti-Malware is in the task tray running

Free version
  • Please download mbam-clean.exe from here to your desktop and save it.
  • Please close all open applications and temporarily shutdown your antivirus to avoid any conflicts when running the tool.
  • Locate the file mbam-clean.exe and double-click to run it and follow the onscreen prompts.
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, ensure that your antivirus is enabled and download the latest version of Malwarebytes Anti-Malware from here and save it to your desktop.
  • Now close all open applications including your browser and again temporarily disable your antivirus as before and launch the Malwarebytes installer you just downloaded.
  • If you have never tried the PREMIUM version Trial and wish to do so then leave the Trial checkmark enabled otherwise please make sure to uncheck the Trial checkmark near the end of the installation if you do not wish to try the PREMIUM version features for 14 days.
  • Please make sure you check for updates at the end of the installation as well.
  • Make sure you have re-enabled your Anti-Virus/Internet-Security applications

Removal Only
  • Please download mbam-clean.exe from here to your desktop and save it.
  • Please close all open applications and temporarily shutdown your antivirus to avoid any conflicts when running the tool.
  • Locate the file mbam-clean.exe and double-click to run it and follow the onscreen prompts.
  • It will ask to restart your computer, please allow it to do so very important
  • Make sure you have re-enabled your Anti-Virus/Internet-Security applications after the restart
.

Ron Lewis
Forum Community Manager

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