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Google Chrome - Unresponsive


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#1 avon4u

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Posted 08 February 2013 - 07:14 PM

Why does GOOGLE CHROME - unresposive? How do I solve this problem. Also, plugg ins are always unresponsive too!

Windows Xp

#2 AdvancedSetup

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Posted 08 February 2013 - 07:36 PM

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.
  • When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

Ron Lewis
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#3 Maurice Naggar

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Posted 08 February 2013 - 07:37 PM

Is Chrome the only one giving you this "unresponsive" issue?

While in Chrome, Press & hold SHIFT+CTRL+Del keys to get menu for clearing browing data:

Check Empty the cache
Delete cookies and other site and plug-in data

and press Clear browsing data button

Still in Chrome, press ALT+F then Settings
Click Extensions on the left.
Closely review the browser extensions that are listed. Disable any that you are not familiar with or that you do not trust.
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#4 RJGoodhouse

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Posted 08 February 2013 - 09:20 PM

The How To Geek just published an article on How To Trouble Shoot Google Chome and 2 Other Browser and I found it very helpful. I hope it finds some help for you.
Thanks for Caring and Sharing

#5 Maurice Naggar

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Posted 09 February 2013 - 10:32 AM

<kibbitz>
@Avon4u

If you are still having issues, do do what Ron outlined and post your logs.

I want to add the following, if Chrome is still "freezing" in standard mode:
You can force Chrome to start in reduced mode, called Incognito mode, by putting a parameter at startup.
First, close any prior instances of Chrome via Task Manager.
Then press Windows-key+R for the RUN option and then put a command line similar to this {adjusting for -your- Login account}
C:\Users\<your-login>\AppData\Local\Google\Chrome\Application\chrome.exe -incognito

This is valid for Vista, Win 7, Win 8. {Win XP will be slightly different}.

You'll need to verify this for Windows XP and make appropriate modification. It "should be" like this
C:\Documents and Settings\<your-login>\Local Settings\Application Data\Google\Chrome\Application\chrome.exe -incognito

Starting Chrome in Incognito mode may work for you, and allow you to make "changes" or tweaks in it.
Note also, Incognito mode is also an option in the Chrome menu {as long as it can start}.

Edited by Maurice Naggar, 09 February 2013 - 10:43 AM.

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#6 avon4u

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Posted 09 February 2013 - 02:39 PM

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:

  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.




.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume2
Install Date: 5/23/2003 7:33:21 PM
System Uptime: 2/9/2013 10:52:12 AM (1 hours ago)
.
Motherboard: MICRO-STAR INTERNATIONAL CO., LTD | | MS-6577
Processor: Intel® Pentium® 4 CPU 2.66GHz | Socket 478 | 2666/133mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 107 GiB total, 72.379 GiB free.
D: is FIXED (FAT32) - 5 GiB total, 0.92 GiB free.
E: is CDROM ()
F: is CDROM (CDFS)
G: is Removable
H: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP318: 12/12/2012 7:25:51 PM - Installed AVG 2013
RP319: 12/12/2012 7:27:09 PM - Installed AVG 2013
RP320: 12/13/2012 11:55:10 AM - Software Distribution Service 3.0
RP321: 12/14/2012 12:42:22 PM - System Checkpoint
RP322: 12/14/2012 10:32:08 PM - Installed HP Photo and Imaging 2.0 - Scanners
RP323: 12/14/2012 10:53:39 PM - Removed HP Memories Disc
RP324: 12/14/2012 10:54:38 PM - Installed HP Memories Disc
RP325: 12/15/2012 11:17:20 PM - System Checkpoint
RP326: 12/16/2012 10:23:54 AM - Software Distribution Service 3.0
RP327: 12/17/2012 10:38:27 AM - System Checkpoint
RP328: 12/18/2012 1:32:25 PM - System Checkpoint
RP329: 12/19/2012 2:12:21 PM - System Checkpoint
RP330: 12/20/2012 2:35:48 AM - Software Distribution Service 3.0
RP331: 12/21/2012 2:02:19 AM - Software Distribution Service 3.0
RP332: 12/22/2012 10:00:22 AM - System Checkpoint
RP333: 12/23/2012 10:45:47 AM - System Checkpoint
RP334: 12/24/2012 11:20:23 AM - System Checkpoint
RP335: 12/25/2012 12:23:56 PM - System Checkpoint
RP336: 12/26/2012 2:10:55 PM - System Checkpoint
RP337: 12/27/2012 2:25:53 PM - System Checkpoint
RP338: 12/28/2012 9:00:21 PM - System Checkpoint
RP339: 12/30/2012 12:31:36 AM - System Checkpoint
RP340: 12/31/2012 2:04:34 PM - System Checkpoint
RP341: 1/1/2013 4:01:26 PM - System Checkpoint
RP342: 1/2/2013 4:05:02 PM - System Checkpoint
RP343: 1/3/2013 4:33:22 PM - System Checkpoint
RP344: 1/4/2013 10:57:20 AM - Software Distribution Service 3.0
RP345: 1/5/2013 1:35:16 PM - System Checkpoint
RP346: 1/6/2013 4:26:47 PM - System Checkpoint
RP347: 1/7/2013 4:32:07 PM - System Checkpoint
RP348: 1/8/2013 5:09:38 PM - System Checkpoint
RP349: 1/9/2013 1:57:47 AM - Software Distribution Service 3.0
RP350: 1/10/2013 2:31:25 PM - System Checkpoint
RP351: 1/11/2013 2:44:48 PM - System Checkpoint
RP352: 1/12/2013 3:51:18 PM - System Checkpoint
RP353: 1/13/2013 3:53:21 PM - System Checkpoint
RP354: 1/14/2013 9:37:30 PM - System Checkpoint
RP355: 1/15/2013 12:45:36 AM - Software Distribution Service 3.0
RP356: 1/16/2013 12:47:53 AM - System Checkpoint
RP357: 1/16/2013 12:02:56 PM - Removed Java™ 6 Update 20
RP358: 1/16/2013 12:06:38 PM - Installed Java™ 6 Update 38
RP359: 1/16/2013 12:09:09 PM - Installed Java Runtime Environment
RP360: 1/17/2013 12:02:16 PM - Removed Ask Toolbar.
RP361: 1/18/2013 1:13:07 PM - System Checkpoint
RP362: 1/19/2013 3:03:45 PM - System Checkpoint
RP363: 1/20/2013 4:27:26 PM - System Checkpoint
RP364: 1/21/2013 5:50:13 PM - System Checkpoint
RP365: 1/23/2013 5:21:47 PM - System Checkpoint
RP366: 1/24/2013 6:45:06 PM - System Checkpoint
RP367: 1/25/2013 10:25:00 PM - System Checkpoint
RP368: 1/26/2013 10:36:51 PM - System Checkpoint
RP369: 1/28/2013 6:21:55 PM - System Checkpoint
RP370: 1/29/2013 6:47:35 PM - System Checkpoint
RP371: 1/30/2013 7:19:21 PM - System Checkpoint
RP372: 1/31/2013 8:40:09 PM - System Checkpoint
RP373: 2/1/2013 9:23:18 PM - System Checkpoint
RP374: 2/3/2013 12:45:30 AM - System Checkpoint
RP375: 2/4/2013 3:49:07 PM - System Checkpoint
RP376: 2/5/2013 4:48:19 PM - System Checkpoint
RP377: 2/6/2013 5:12:22 PM - System Checkpoint
RP378: 2/7/2013 6:16:49 PM - System Checkpoint
RP379: 2/8/2013 6:26:47 PM - System Checkpoint
.
==== Installed Programs ======================
.
Ad-Aware SE Personal
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader XI (11.0.01)
AiO_Scan_CDA
AiOSoftwareNPI
Amazing Windows XP Screen Saver 1.2
Anark Client 1.0
Apple QuickTime Installer
ArcSoft Software Suite
ATI - Software Uninstall Utility
ATI Catalyst Control Center
ATI Display Driver
AVG 2013
AVG Security Toolbar
BUFFALO TurboUSB for FLASH/HDD
BufferChm
CCleaner
CD Label Design Software
CP_CalendarTemplates1
cp_OnlineProjectsConfig
CP_Package_Basic1
CP_Panorama1Config
cp_PosterPrintConfig
Critical Update for Windows Media Player 11 (KB959772)
CueTour
CustomerResearchQFolder
Destinations
Detto IntelliMover Demo
DeviceManagementQFolder
DocProc
DocProcQFolder
DocumentViewer
DocumentViewerQFolder
EarthLink MDAC
easy Internet sign-up
Enhanced Multimedia Keyboard Solution
ESET Online Scanner
ESET Online Scanner v3
eSupportQFolder
Fax_CDA
FullDPAppQFolder
Go PDF Reader
Google Chrome
Google Earth
Google Update Helper
Google Updater
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
HijackThis 2.0.2
Holiday Snowflakes Screen Saver 1.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB2779562)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
hp center
HP Customer Participation Program 7.0
HP Digital Imaging Album Printing 1.0
HP Document Viewer 7.0
HP Imaging Device Functions 7.0
HP Instant Support
HP Memories Disc
HP Photo and Imaging 1.1 - Photosmart Cameras
HP Photo and Imaging 1.2 - Scanjet 4570c Series
HP Photo and Imaging 2.0 - Scanners
HP Photosmart Essential
HP Photosmart Premier Software 6.5
HP Photosmart, Officejet and Deskjet 7.0.A
HP Product Assistant
HP Solution Center 7.0
hp toolkit
HP Update
HPPhotoSmartExpress
HPProductAssistant
IHA_MessageCenter
Inactive HP Printer Drivers (Remove only)
Indeo® Software
InstantShareDevices
InstantShareDevicesMFC
Intel® 82845G Graphics Driver Software
InterVideo WinDVD 4
iTunes
Java Auto Updater
Java DB 10.5.3.0
Java™ 6 Update 38
Java™ SE Development Kit 6 Update 20
KODAK Picture CD
Korean Fonts Support For Adobe Reader 9
LEGO Racers
Lernout & Hauspie TruVoice American English TTS Engine
Macromedia Flash Media Server 2
Malwarebytes Anti-Malware version 1.70.0.1100
MarketBrowser
MarketResearch
Medic Patch 6.0.0.8
Microsoft .NET Framework (English)
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework 1.0 Hotfix (KB928367)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2742597)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Data Access Components KB870669
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Professional
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Web Publishing Wizard 1.52
Mozilla Firefox 8.0 (x86 en-US)
MSN Gaming Zone
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MyDVD
NewCopy_CDA
NVIDIA Windows 2000/XP Display Drivers
OCR Software by I.R.I.S 7.0
PanoStandAlone
PC-Doctor for Windows
PhotoGallery
PrintMaster 7.00
ProductContextNPI
PS2
Python 2.2 combined Win32 extensions
Python 2.2.1
QFolder
Quicken 2003 New User Edition
QuickTime
RandMap
Readme
RealDownloader
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealNetworks - Microsoft Visual C++ 2010 Runtime
RealPlayer
RealUpgrade 1.1
RecordNow
Road Runner Medic 6.1
RoadRunner
S3Display
S3Gamma2
S3Info2
S3Overlay
Scan
ScannerCopy
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft Windows (KB2564958)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB2761465)
Security Update for Windows Internet Explorer 8 (KB2799329)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2491683)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2639417)
Security Update for Windows XP (KB2641653)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2647518)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219-v2)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135-v2)
Security Update for Windows XP (KB2724197)
Security Update for Windows XP (KB2727528)
Security Update for Windows XP (KB2753842-v2)
Security Update for Windows XP (KB2753842)
Security Update for Windows XP (KB2757638)
Security Update for Windows XP (KB2758857)
Security Update for Windows XP (KB2770660)
Security Update for Windows XP (KB2779030)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Serif DrawPlus 3.0
ShareIns
ShowBiz
Simple Backup for My Pictures
Simple Installer - Multilanguage Version
SkinsHP1
SlideShow
SolutionCenter
Sonic Update Manager
Sonic_PrimoSDK
Spybot - Search & Destroy
Spybot - Search & Destroy 1.3
SpywareBlaster 4.3
StartNow Toolbar
Status
Toolbox
TrayApp
Unload
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB971180)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676-v2)
Update for Windows XP (KB2641690)
Update for Windows XP (KB2661254-v2)
Update for Windows XP (KB2736233)
Update for Windows XP (KB2749655)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Verizon Download Manager
Verizon Help and Support Tool
Virtual Earth 3D (Beta)
Vz In Home Agent
WebFldrs XP
WebReg
Winamp3 (remove only)
Windows Easy Transfer for Windows 7
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage v1.3.0254.0
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player Firefox Plugin
Windows XP Service Pack 3
Windows XP Winter Fun Pack Screensavers
WordPerfect Productivity Pack
.
==== Event Viewer Messages From Past Week ========
.
2/9/2013 11:04:40 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Pml Driver HPZ12 service to connect.
2/9/2013 11:04:40 AM, error: Service Control Manager [7000] - The Pml Driver HPZ12 service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/9/2013 11:00:02 AM, error: Service Control Manager [7034] - The Updater Service for StartNow Toolbar service terminated unexpectedly. It has done this 1 time(s).
2/9/2013 10:57:01 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Application Layer Gateway Service service to connect.
2/9/2013 10:57:01 AM, error: Service Control Manager [7000] - The Application Layer Gateway Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/9/2013 10:56:03 AM, error: Service Control Manager [7006] - The ScRegSetValueExW call failed for FailureActions with the following error: Access is denied.
2/9/2013 10:56:03 AM, error: Service Control Manager [7000] - The mrtRate service failed to start due to the following error: The system cannot find the file specified.
.
==== End Of File ===========================



DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_38
Run by Owner at 11:31:47 on 2013-02-09
.
============== Running Processes ================
.
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\HP\KBD\KBD.EXE
C:\windows\system\hpsysdrv.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\VERIZONDM\bin\sprtcmd.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\AVG\AVG2013\avgui.exe
C:\Program Files\AVG Secure Search\vprot.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\program files\real\realone player\update\realsched.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\America Online 7.0\aoltray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Google\Update\1.3.21.135\GoogleCrashHandler.exe
C:\Program Files\AVG\AVG2013\avgwdsvc.exe
C:\Program Files\Macromedia\Flash Media Server 2\FMSMaster.exe
C:\Program Files\Macromedia\Flash Media Server 2\FMSAdmin.exe
C:\Program Files\Macromedia\Flash Media Server 2\FMSEdge.exe
C:\Program Files\Macromedia\Flash Media Server 2\FMSCore.exe
C:\Program Files\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe
C:\Program Files\twc\medicsp2\bin\sprtsvc.exe
c:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpqSTE08.exe
C:\Program Files\VERIZONDM\bin\sprtsvc.exe
C:\Program Files\VERIZONDM\bin\tgsrvc.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\14.0.1\ToolbarUpdater.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\RealNetworks\RealDownloader\recordingmanager.exe
C:\WINDOWS\system32\wscntfy.exe
c:\program files\real\realone player\RealPlay.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\System32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://blekko.com/ws/?source=3971d482&tbp=homepage&u=6caad01b0000000000000010dca2de13
mSearch Bar = hxxp://srch-us7.hpwis.com/
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\ie\rndlbrowserrecordplugin.dll
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: StartNow Toolbar Helper: {6E13D095-45C3-4271-9475-F3B48227DD9F} - c:\program files\startnow toolbar\Toolbar32.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: {95B7759C-8C7F-4BF1-B163-73684A933233} - <orphaned>
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: hp toolkit: {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\hp\explorebar\HPTOOLKT.DLL
TB: hp toolkit: {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\hp\explorebar\HPTOOLKT.DLL
TB: StartNow Toolbar: {5911488E-9D1E-40ec-8CBB-06B231CC153F} - c:\program files\startnow toolbar\Toolbar32.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - <orphaned>
EB: hp toolkit: {8F4902B6-6C04-4ADE-8052-AA58578A21BD} - c:\windows\system32\shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Verizon_McciTrayApp] "c:\program files\verizon\McciTrayApp.exe"
mRun: [VERIZONDM] "c:\program files\verizondm\bin\sprtcmd.exe" /P VERIZONDM
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\cli.exe" runtime -Delay
mRun: [StartNowToolbarHelper] "c:\program files\startnow toolbar\ToolbarHelper.exe"
mRun: [AVG_UI] "c:\program files\avg\avg2013\avgui.exe" /TRAYONLY
mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
mRun: [Share-to-Web Namespace Daemon] c:\program files\hewlett-packard\hp share-to-web\hpgs2wnd.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [TkBellExe] "c:\program files\real\realone player\update\realsched.exe" -osboot
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
uPolicies-Explorer: NoDriveTypeAutoRun = dword:323
uPolicies-Explorer: NoDriveAutoRun = dword:67108863
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
mPolicies-Explorer: NoDrives = dword:0
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab
DPF: {3BB1D69B-A780-4BE1-876E-F3D488877135} - hxxp://download.microsoft.com/download/3/B/E/3BE57995-8452-41F1-8297-DD75EF049853/VirtualEarth3D.cab
DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} - hxxp://www.eset.eu/buxus/docs/OnlineScanner.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_38-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/flash/ultrashim.cab
DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - hxxp://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37847.7197337963
DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} - hxxp://fdl.msn.com/zone/datafiles/heartbeat.cab
DPF: {CAFEEFAC-0016-0000-0038-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_38-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_38-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{14F3A0CE-FA54-442E-8B26-04FDEE8E808E} : DHCPNameServer = 192.168.1.1
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\14.0.1\ViProtocol.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\24.0.1312.57\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\owner\application data\mozilla\firefox\profiles\3fr781te.default\
FF - prefs.js: browser.search.selectedEngine - AVG Secure Search
FF - prefs.js: browser.startup.homepage - hxxp://isearch.avg.com/?cid={636D4184-F2E3-48B2-8A35-86FD7396573A}&mid=a536e8607aef47d0b611d1599a4637e0-64ff8c7b74c12b101ad4a817e4dcb5c121b96baf&lang=en&ds=AVG&pr=fr&d=2012-12-12 19:36:56&v=14.0.2.14&pid=avg&sg=&sap=hp
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlhtml5videoshim.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlpepperflashvideoshim.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\npdlplugin.dll
FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\common files\avg secure search\sitesafetyinstaller\13.3.2\npsitesafety.dll
FF - plugin: c:\program files\common files\motive\npMotive.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll
FF - plugin: c:\program files\google\update\1.3.21.123\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npImgCtl.dll
FF - plugin: c:\program files\mozilla firefox\plugins\nprpplugin.dll
FF - plugin: c:\program files\real\realone player\netscape6\nppl3260.dll
FF - plugin: c:\program files\real\realone player\netscape6\nppl3260.dll
FF - plugin: c:\program files\real\realone player\netscape6\nprjplug.dll
FF - plugin: c:\program files\real\realone player\netscape6\nprjplug.dll
FF - plugin: c:\program files\real\realone player\netscape6\nprpjplug.dll
FF - plugin: c:\program files\real\realone player\netscape6\nprpjplug.dll
FF - plugin: c:\program files\real\realone player\netscape6\nprpplugin.dll
FF - plugin: c:\program files\virtual earth 3d\npVE3D.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_5_502_135.dll
FF - plugin: c:\windows\system32\npdeployJava1.dll
FF - plugin: c:\windows\system32\npmod32.dll
FF - plugin: c:\windows\system32\npptools.dll
FF - plugin: c:\windows\system32\npwmsdrm.dll
FF - ExtSQL: 2012-12-12 19:37; avg@toolbar; c:\documents and settings\all users\application data\avg secure search\firefoxext\14.0.2.14
FF - ExtSQL: 2013-01-16 12:08; {CAFEEFAC-0016-0000-0038-ABCDEFFEDCBA}; c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0038-ABCDEFFEDCBA}
FF - ExtSQL: !HIDDEN! 2009-08-08 09:15; {20a82645-c095-46ed-80e3-08825760534b}; c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true);user_pref(extensions.spamfreesearch.autoRvrt, false
FF - user.js: extensions.spamfreesearch_i.hmpg - true
FF - user.js: extensions.spamfreesearch.hmpgUrl - hxxp://blekko.com/ws/?source=3971d482&tbp=homepage&u=6caad01b0000000000000010dca2de13
FF - user.js: extensions.spamfreesearch.dfltSrch - true
FF - user.js: extensions.spamfreesearch.srchPrvdr - blekko
FF - user.js: extensions.spamfreesearch.keyWordUrl - hxxp://blekko.com/ws/?source=3971d482&tbp=rbox&u=6caad01b0000000000000010dca2de13&q=
FF - user.js: extensions.spamfreesearch_i.dnsErr - true
FF - user.js: extensions.spamfreesearch_i.newTab - true
FF - user.js: extensions.spamfreesearch.newTabUrl - chrome://spamfreesearch/content/new browser tab.html?source=3971d482&tbp=tab&u=6caad01b0000000000000010dca2de13
FF - user.js: extensions.spamfreesearch.tlbrSrchUrl - hxxp://blekko.com/ws/?source=3971d482&tbp=main&u=6caad01b0000000000000010dca2de13&q=
FF - user.js: extensions.spamfreesearch.id - 6caad01b0000000000000010dca2de13
FF - user.js: extensions.spamfreesearch.appId - {1005247F-A178-490A-8DC3-6BAF09EA427B}
FF - user.js: extensions.spamfreesearch.instlDay - 15711
FF - user.js: extensions.spamfreesearch.vrsn - 1.8.3.9
FF - user.js: extensions.spamfreesearch.vrsni - 1.8.3.9
FF - user.js: extensions.spamfreesearch_i.vrsnTs - 1.8.3.912:36:01
FF - user.js: extensions.spamfreesearch.prtnrId - blekko
FF - user.js: extensions.spamfreesearch.prdct - spamfreesearch
FF - user.js: extensions.spamfreesearch.aflt - orgnl
FF - user.js: extensions.spamfreesearch_i.smplGrp - none
FF - user.js: extensions.spamfreesearch.tlbrId - base
FF - user.js: extensions.spamfreesearch.instlRef - 3971d482
FF - user.js: extensions.spamfreesearch.dfltLng -
FF - user.js: extensions.spamfreesearch.excTlbr - false
FF - user.js: extensions.spamfreesearch.admin - false
.
============= SERVICES / DRIVERS ===============
.
R? AVGIDSAgent;AVGIDSAgent
R? bfturboh;BUFFALO TurboUSB for HD Filter
R? bfturboo;BUFFALO TurboUSB for DVD Filter
R? gupdate1c9e0e7f016fb78;Google Update Service (gupdate1c9e0e7f016fb78)
R? mrtRate;mrtRate
R? PCDRDRV;Pcdr Helper Driver
R? Updater Service for StartNow Toolbar;Updater Service for StartNow Toolbar
S? AVGIDSDriver;AVGIDSDriver
S? AVGIDSHX;AVGIDSHX
S? AVGIDSShim;AVGIDSShim
S? Avgldx86;AVG AVI Loader Driver
S? Avglogx;AVG Logging Driver
S? Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield
S? Avgrkx86;AVG Anti-Rootkit Driver
S? Avgtdix;AVG TDI Driver
S? avgtp;avgtp
S? avgwd;AVG WatchDog
S? FMS;Flash Media Server (FMS)
S? FMSAdmin;Flash Media Administration Server
S? IHA_MessageCenter;IHA_MessageCenter
S? MBAMProtector;MBAMProtector
S? MBAMScheduler;MBAMScheduler
S? MBAMService;MBAMService
S? RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service
S? sprtsvc_medicsp2;SupportSoft Sprocket Service (medicsp2)
S? sprtsvc_verizondm;SupportSoft Sprocket Service (verizondm)
S? tgsrvc_verizondm;SupportSoft Repair Service (verizondm)
S? vToolbarUpdater14.0.1;vToolbarUpdater14.0.1
.
=============== File Associations ===============
.
FileExt: .chm: CHM="c:\program files\go pdf reader\GoPDFReader.exe" "%1"
ShellExec: mktbrws.exe: open=c:\program files\marketbrowser\lmt\mktbrws.exe
.
=============== Created Last 30 ================
.
2013-01-29 19:50:34 -------- d-----w- c:\windows\system32\cache
2013-01-16 20:09:13 -------- d-----w- c:\documents and settings\all users\application data\Ask
2013-01-16 20:08:21 73728 ----a-w- c:\windows\system32\javacpl.cpl
2013-01-16 20:08:18 477168 ----a-w- c:\windows\system32\npdeployJava1.dll
.
==================== Find3M ====================
.
2013-02-09 19:31:15 697712 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-02-09 19:31:13 74096 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-01-29 19:47:07 31576 ----a-w- c:\windows\system32\drivers\avgtpx86.sys
2013-01-16 20:07:24 473072 ----a-w- c:\windows\system32\deployJava1.dll
2012-12-16 12:23:59 290560 ----a-w- c:\windows\system32\atmfd.dll
2012-12-15 00:49:28 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-11-13 01:25:12 1866368 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 11:34:59.95 ===============

#7 Maurice Naggar

Maurice Naggar

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  • Interests:Security, Windows, Windows Update, malware prevention

Posted 09 February 2013 - 04:54 PM

Have you been able to start Chrome browser ?
Maurice Naggar
Product Support

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I close my threads if there is 5 days without a response.

#8 AdvancedSetup

AdvancedSetup

    Staff

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Posted 09 February 2013 - 05:24 PM

Why does GOOGLE CHROME - unresposive?


Well #1 issue that I see is the following

Install Date: 5/23/2003 7:33:21 PM
Processor: Intel® Pentium® 4 CPU 2.66GHz | Socket 478 | 2666/133mhz


Then you appear to possibly be doing some type of programming or web creation on this computer.
You have a ton of software that has been installed over the years as well some of which are either resource hogs or old that you may want to consider removing or updating and as a minimum stop the program from auto loading on startup even if you don't remove the program.

Ad-Aware SE Personal
AVG 2013
AVG Security Toolbar
ESET Online Scanner
ESET Online Scanner v3
Google Chrome
Google Earth
Google Update Helper
Google Updater
HP Customer Participation Program 7.0
HP Digital Imaging Album Printing 1.0
HP Document Viewer 7.0
HP Imaging Device Functions 7.0
HP Instant Support
HP Memories Disc
HP Photo and Imaging 1.1 - Photosmart Cameras
HP Photo and Imaging 1.2 - Scanjet 4570c Series
HP Photo and Imaging 2.0 - Scanners
HP Photosmart Essential
HP Photosmart Premier Software 6.5
HP Photosmart, Officejet and Deskjet 7.0.A
HP Product Assistant
HP Solution Center 7.0
hp toolkit
HP Update
HPPhotoSmartExpress
HPProductAssistant

Java Auto Updater
Java DB 10.5.3.0
Java™ 6 Update 38
Java™ SE Development Kit 6 Update 20

MarketBrowser
MarketResearch
Mozilla Firefox 8.0 (x86 en-US)
PC-Doctor for Window
Python 2.2.1
RealDownloader
RealPlayer
RealUpgrade 1.1
Spybot - Search & Destroy
Spybot - Search & Destroy 1.3
Virtual Earth 3D (Beta)


==== Event Viewer Messages From Past Week ========
.
2/9/2013 11:04:40 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Pml Driver HPZ12 service to connect.
2/9/2013 11:04:40 AM, error: Service Control Manager [7000] - The Pml Driver HPZ12 service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/9/2013 11:00:02 AM, error: Service Control Manager [7034] - The Updater Service for StartNow Toolbar service terminated unexpectedly. It has done this 1 time(s).
2/9/2013 10:57:01 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Application Layer Gateway Service service to connect.
2/9/2013 10:57:01 AM, error: Service Control Manager [7000] - The Application Layer Gateway Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/9/2013 10:56:03 AM, error: Service Control Manager [7006] - The ScRegSetValueExW call failed for FailureActions with the following error: Access is denied.
2/9/2013 10:56:03 AM, error: Service Control Manager [7000] - The mrtRate service failed to start due to the following error: The system cannot find the file specified.
.
==== End Of File ===========================


You can certainly disable the Application Layer Gateway Service but it appears to be enabled yet cannot start which is not the same thing.


My recommendation would be to heavily reduce as many start up programs as possible. Uninstall as much software as is no longer needed or used.

Uninstall ALL versions of Java

Save your bookmarks and fully uninstall Firefox, and Chrome and reinstall them again.


If you want to go that route and want help reducing the overall resource usage let us know - though if you really want the computer to run a LOT faster you might consider reinstalling Windows from scratch after backing up all your data.

Ron Lewis
Forum Community Manager

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