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Entering New Serial and Lock-up


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#1 FredEx

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Posted 15 February 2013 - 02:34 PM

On 2/12/2013 I bought the upgrade. I uninstalled my old Malwarebytes and installed the new version and it used an ID and Serial already on my system. I'd like to use the new ID and Serial given me to stay current with your records. How do I remove the old info? I registered many years ago and this old one has to be what I have used all these years.

Also I will see the Malwarebytes icon in my taskbar on the right. If I click on it, it goes away. When that happens and I go to the icon in the pop-up on the taskbar and right click the menu will not come up or if I double click it will not open. In order to access Malwarebytes I have to reboot. Could this be related?

#2 FredEx

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Posted 15 February 2013 - 02:57 PM

I may have fixed it myself. I removed the install and used the remover on here and that cleared out the old ID and Serial. So far when the icon pops up it works to click on it and allow it to update. We will see in a couple days how it goes.

#3 Firefox

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Posted 15 February 2013 - 04:13 PM

Hello and :welcome:

Glad you got it figured out... should you have any further issues don't hesitate to post.

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