Jump to content


Photo

long duration Deferred Procedure Calls (DPC)

DPC deferred procedure calls

  • This topic is locked This topic is locked
40 replies to this topic

#21 AdvancedSetup

AdvancedSetup

    Staff

  • Root Admin
  • PipPipPipPipPipPip
  • 41,284 posts
  • Gender:Male
  • Location:US

Posted 28 February 2013 - 11:03 PM

@Insomniac

You can get old versions from Filehippo just make sure you uncheck the option to download program updates when checking for database updates.

I still say you should at least let either myself or one of the other support techs take a look at your computer and see if we can clean it up some or not. Yes there is high IO but again most users are not having an issue only a select few. It really would help if we could at least do some scans of your system to see what's running on it.


If you would I'd like you to run the following and post back the logs.


Please create an mbam-check log:
  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

Next, Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.
  • When done, DDS will open two (2) logs:

  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.
Thanks

Ron Lewis
Forum Community Manager

staff.png

Follow us: Twitter, Become a fan: Facebook


#22 AdvancedSetup

AdvancedSetup

    Staff

  • Root Admin
  • PipPipPipPipPipPip
  • 41,284 posts
  • Gender:Male
  • Location:US

Posted 28 February 2013 - 11:09 PM

I joined the forums to take issue with the support response. Listening to streaming audio is not a marginal activity,


Please review what was posted. No one said anything about average normal streaming audio/video. There is all types of medical, technical, and other special purpose audio applications that require a very high degree of responsiveness in order to function properly. Those are the type of users that I'm taking about that we may not be able to fix this issue. For other more casual users that have complained about jittery audio/video you can search the Web and find half a million hits about audio issues that have nothing to do with our program and often it's simply due to the computer in question needing some maintenance.

I'm not sure what issue you're specifically experiencing but the first step in attempting to track it down is to find out what's running on your system so just like my request to Insomniac we'd need to get the same logs from you as at least a starting point.

Thanks

Ron Lewis
Forum Community Manager

staff.png

Follow us: Twitter, Become a fan: Facebook


#23 Insomniac

Insomniac

    Advanced Member

  • Honorary Members
  • PipPipPip
  • 200 posts
  • Gender:Male
  • Location:Australia

Posted 01 March 2013 - 08:15 AM

@AdvancedSetup:

I'll do those logs sometime tomorrow, as soon as I've got some time. Would you like to disable some of the programs I use day to day (Steam, Coretemp etc), check that the issue still exists, and then do the logs? Might cut down on the possibilities for you.

#24 jdlk

jdlk

    New Member

  • Members
  • Pip
  • 4 posts

Posted 01 March 2013 - 11:54 AM

I'm not sure what issue you're specifically experiencing but the first step in attempting to track it down is to find out what's running on your system so just like my request to Insomniac we'd need to get the same logs from you as at least a starting point.

Thanks


Okay. In support of my previous post, here are graphs of DPC latency on my system, with and without Malwarebytes' website blocking enabled:

With web site blocking disabled:

Posted Image

and with web site blocking enabled:

Posted Image

The DPC latency spikes are always irregular.

#25 jdlk

jdlk

    New Member

  • Members
  • Pip
  • 4 posts

Posted 01 March 2013 - 12:10 PM

All requested log files attached in single zip file.

Attached Files



#26 AdvancedSetup

AdvancedSetup

    Staff

  • Root Admin
  • PipPipPipPipPipPip
  • 41,284 posts
  • Gender:Male
  • Location:US

Posted 01 March 2013 - 07:58 PM

@JDLK

Please do the following steps and let's see if we can get your computer running a bit better in general.

STEP 1
Please see the following link for a possible solution to this issue with your System Volsnap.


==== Event Viewer Messages From Past Week ========
.
26-Feb-13 08:52:32, Error: volsnap [36] - The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
.
==== End Of File ===========================


STEP 2
Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from here
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.

Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe


STEP 3
Please run a FULL disk check on your hard drive. It should take at least about 10 minutes up to a few hours depending on your hardware and how many files and folders are on the system.

How to Run Disk Check in Windows 7


STEP 4
I see you have ĀµTorrent installed. It's not currently running but it can certainly be a resource hog as well as making it much easier to infect your computer.
Just something to be aware of and cautious when using it.


STEP 5
Your version of Java is old and is running compromised code that can very easily allow a Website to infect your computer silently.
I highly recommend you remove ALL versions of Java from your computer and if you can do without Java please do, if not then at least keep tabs on it and only run the very latest versions of Java.

Java 7 Update 11
Java Advanced Imaging Image I/O Tools 1.1 for JRE
Java Auto Updater



STEP 6
Unless you absolutely need all of these applications starting and running every time you start the computer then they're wasting a ton of resources.
I would recommend removing anything you don't need to run on startup. Reviewing what you have installed and run I would think you've had or have issues of slowness just in general as it has a ton of software installed.


uRun: [Rainlendar2] C:\Program Files\Rainlendar2\Rainlendar2.exe
uRun: [CintaNotes] "C:\Program Files (x86)\CintaNotes\CintaNotes.exe" -m
uRun: [Directory Opus Desktop Dblclk] "C:\Program Files\GPSoftware\Directory Opus\dopusrt.exe" /dblclk
uRun: [AdobeBridge] <no file>
uRunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_135_ActiveX.exe -update activex
mRun: [AdobeCS5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
mRun: [WinPatrol] C:\Program Files (x86)\BillP Studios\WinPatrol\winpatrol.exe -expressboot
mRun: [RUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\rusb3mon.exe"
mRun: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
mRun: [ATNSOFT Key Remapper] "C:\Program Files (x86)\ATNSOFT Key Remapper\keyremapper.exe" /startup
mRun: [FmsProxy] "C:\Program Files (x86)\High-Logic MainType\FmsProxy.exe"
mRun: [tvncontrol] "C:\Program Files (x86)\TightVNC\tvnserver.exe" -controlservice -slave
mRun: [P-150 CaptureOnTouch] "C:\Program Files (x86)\Canon Electronics\P150\TouchDR.exe" LOGON
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [FileAgent] C:\Program Files (x86)\FileCenter\Main\FileAgent.exe
mRun: [My Movies Tray] "C:\Program Files (x86)\Binnerup Consult\My Movies Collection Management\My Movies Tray.exe"
StartupFolder: C:\Users\John\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\AGYNAM~1.LNK - C:\Program Files\Simidude\Simidude.exe
StartupFolder: C:\Users\John\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Calendar.lnk - D:\Programs\Calendar\Calendar.exe
StartupFolder: C:\Users\John\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\CLIPCA~1.LNK - C:\Program Files\ClipCache\clipc.exe
StartupFolder: C:\Users\John\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DIGIGU~1.LNK - D:\Programs\DigiGuide TV Guide\Client.exe
StartupFolder: C:\Users\John\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DIRECT~1.LNK - C:\Program Files\GPSoftware\Directory Opus\dopus.exe
StartupFolder: C:\Users\John\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\John\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\John\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\EmEditor.lnk - C:\Program Files\EmEditor\emedtray.exe
StartupFolder: C:\Users\John\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ETHERV~1.LNK - C:\Program Files (x86)\Ethervane Echo\ethervaneecho.exe
StartupFolder: C:\Users\John\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\FASTCH~1.LNK - C:\zPrograms\FastCheck\FastCheck.exe
StartupFolder: C:\Users\John\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\HANDYA~1.LNK - C:\Program Files (x86)\Handy Address Book\habook.exe
StartupFolder: C:\Users\John\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\LOCATE~1.LNK - C:\Program Files\Locate32\locate32.exe
StartupFolder: C:\Users\John\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Mempad.lnk - D:\Programs\Mempad\Mempad.exe
StartupFolder: C:\Users\John\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
StartupFolder: C:\Users\John\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Stickies.lnk - C:\Program Files (x86)\Stickies\stickies.exe
StartupFolder: C:\Users\John\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\STOICJ~1.LNK - D:\Programs\T-Clock 2010\x64\Clock.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\INSTAL~2.LNK - C:\Program Files (x86)\Common Files\lpuninstall.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\INSTAL~1.LNK - C:\Program Files (x86)\Common Files\lpuninstall.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MACROE~1.LNK - C:\Program Files (x86)\Macro Express3\MacExp.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\PopChar.lnk - C:\Program Files\Ergonis\PopChar\PopChar.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\WINDOW~1.LNK - C:\Program Files\Windows Firewall Control\wfc.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\AUTORU~1\LISTPR~1.LNK - C:\Program Files (x86)\Ilium Software\ListPro\ListProAlarms.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\AUTORU~1\LISTPR~2.LNK - C:\Program Files (x86)\Ilium Software\ListPro\ListProSync.exe


STEP 7
What version of avast are you running on the computer?


Thank you

Ron Lewis
Forum Community Manager

staff.png

Follow us: Twitter, Become a fan: Facebook


#27 Insomniac

Insomniac

    Advanced Member

  • Honorary Members
  • PipPipPip
  • 200 posts
  • Gender:Male
  • Location:Australia

Posted 02 March 2013 - 03:56 AM

@AdvanceSetup:

I don't have time this weekend to try and pinpoint which version of MBAM caused my issue, but here are the diagnostic logs.

Attached Files



#28 AdvancedSetup

AdvancedSetup

    Staff

  • Root Admin
  • PipPipPipPipPipPip
  • 41,284 posts
  • Gender:Male
  • Location:US

Posted 02 March 2013 - 05:10 AM

@Insomniac

Please run the following steps

STEP 1
Please do as requested for JDLK and backup your Registry with ERUNT then open REGEDIT.EXE and browse to this location

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers
Then delete this entry
C:\Program Files (x86)\Java\jre6\bin\javacpl.exe

STEP 2
Same thing for you. Though you have a new version of Java you still have an old one too which means the threat is still on your computer.
You should fully remove ALL versions of Java and if possible try to do without Java, but if not then make sure you always have the newest version installed and remove all older versions.

Java 7 Update 15
Java Auto Updater
Java™ 6 Update 22



Your version of Thunderbird is way out of date and should be updated. Current version should be 17.0.3
Mozilla Thunderbird 10.0.2 (x86 en-US)

STEP 3
Please run a FULL disk check on your hard drive. It should take at least about 10 minutes up to a few hours depending on your hardware and how many files and folders are on the system.

How to Run Disk Check in Windows 7


STEP 4
As you can see here from the Event Logs your computer is having quite a few issues that you should try to correct.
I'll see if I can assist you with them.

==== Event Viewer Messages From Past Week ========
.
28/02/2013 2:46:04 AM, Error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
28/02/2013 2:46:04 AM, Error: Service Control Manager [7024] - The Windows Search service terminated with service-specific error %%-1073473535.
27/02/2013 2:46:11 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR3.
27/02/2013 2:07:57 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
27/02/2013 11:07:45 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
27/02/2013 11:07:45 PM, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
27/02/2013 11:07:45 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
27/02/2013 11:01:08 PM, Error: Service Control Manager [7023] -
27/02/2013 10:55:02 PM, Error: Service Control Manager [7043] - The Windows Update service did not shut down properly after receiving a preshutdown control.
27/02/2013 10:19:47 AM, Error: NetBT [4321] - The name "JAMES-PC :20" could not be registered on the interface with IP address 150.203.64.127. The computer with the IP address 150.203.67.173 did not allow the name to be claimed by this computer.
27/02/2013 10:19:47 AM, Error: NetBT [4321] - The name "JAMES-PC :0" could not be registered on the interface with IP address 150.203.64.127. The computer with the IP address 150.203.67.173 did not allow the name to be claimed by this computer.
26/02/2013 8:17:44 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
26/02/2013 8:17:44 AM, Error: Service Control Manager [7000] - The Steam Client Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
23/02/2013 6:21:39 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.145.209.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9203.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
23/02/2013 6:03:02 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070103: Microsoft - Game Devices, Other hardware - Xbox 360 Wireless Controller via Play & Charge Kit.
23/02/2013 5:39:54 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.145.209.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9203.0 Error code: 0x80240016 Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
23/02/2013 5:39:54 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.145.209.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9203.0 Error code: 0x80240016 Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
23/02/2013 5:39:54 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.145.209.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9203.0 Error code: 0x80240016 Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
23/02/2013 11:37:09 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.145.209.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9203.0 Error code: 0x8024402f Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
2/03/2013 7:44:10 PM, Error: Service Control Manager [7038] - The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error: Logon failure: the specified account password has expired. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
2/03/2013 7:44:10 PM, Error: Service Control Manager [7000] - The NVIDIA Update Service Daemon service failed to start due to the following error: The service did not start due to a logon failure.
2/03/2013 7:41:58 PM, Error: NetBT [4321] - The name "JAMES-PC :0" could not be registered on the interface with IP address 150.203.64.127. The computer with the IP address 150.203.66.90 did not allow the name to be claimed by this computer.
2/03/2013 5:02:45 PM, Error: BTHUSB [17] - The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
2/03/2013 12:04:39 AM, Error: Server [2505] - The server could not bind to the transport \Device\NetBT_Tcpip_{88AB20AE-BB39-46F2-910F-CEE37EF07534} because another computer on the network has the same name. The server could not start.
2/03/2013 12:04:39 AM, Error: NetBT [4321] - The name "JAMES-PC :20" could not be registered on the interface with IP address 150.203.64.127. The computer with the IP address 150.203.66.90 did not allow the name to be claimed by this computer.
.
==== End Of File ===========================



STEP 5

Please download AdwCleaner by Xplode to your desktop.
  • Double click on AdwCleaner.exe to run the tool.
  • If prompted by the User Account Control click Yes to allow it to run.
  • Under Actions click on the Search button.
  • A logfile will automatically open after the scan has finished.
  • Please post the entire contents of that logfile to your next reply.
  • You can find the logfile at C:\AdwCleaner[R1].txt where the number in brackets indicates how often it was run.

STEP 6

Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.


Once I get back those logs we can proceed from there

Thanks

Ron Lewis
Forum Community Manager

staff.png

Follow us: Twitter, Become a fan: Facebook


#29 Crumbs

Crumbs

    New Member

  • Members
  • Pip
  • 2 posts

Posted 02 March 2013 - 06:48 AM

Here are my log files, if it helps.

Attached Files



#30 AdvancedSetup

AdvancedSetup

    Staff

  • Root Admin
  • PipPipPipPipPipPip
  • 41,284 posts
  • Gender:Male
  • Location:US

Posted 02 March 2013 - 07:08 AM

@Crumbs

Your computer actually shows signs of a possible infection. It's probably best that you actually have someone help you double-check and if anything found for sure remove it and if needed then come back.


I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.


Thank you

Ron Lewis
Forum Community Manager

staff.png

Follow us: Twitter, Become a fan: Facebook


#31 Kamakzie

Kamakzie

    New Member

  • Members
  • Pip
  • 9 posts

Posted 02 March 2013 - 08:13 PM

Add me to the list with this issue.

#32 Kamakzie

Kamakzie

    New Member

  • Members
  • Pip
  • 9 posts

Posted 03 March 2013 - 12:35 AM

@Kamakzie

Same as the others, you need to post some basic logs as requested so that we can get a glimpse of what's going on with your comptuer.

Thanks


Sure what logs do you need? I would be happy to provide them.

#33 Insomniac

Insomniac

    Advanced Member

  • Honorary Members
  • PipPipPip
  • 200 posts
  • Gender:Male
  • Location:Australia

Posted 03 March 2013 - 03:16 AM

@AdvancedSetup: I'm currently very busy with uni and a few other commitments, so I'll hold off on troubleshooting my system for the moment. What I will try, when I get time, is to figure out which version of MBAM first introduced the sound popping on my system. If I get more time than that, I might try a fresh Win 7 install and test for the audio problem again. That would narrow it straight down to hardware, drivers and MBAM as there would be no other potential sources of the issue present.

Thanks for your help.

#34 AdvancedSetup

AdvancedSetup

    Staff

  • Root Admin
  • PipPipPipPipPipPip
  • 41,284 posts
  • Gender:Male
  • Location:US

Posted 03 March 2013 - 03:22 AM

I really don't think it is a version. I think you need to clean up your system Insomnia otherwise any attempt at program review will be futile.

If you don't have time right now that's okay. Please just wait until you do have time as trying to work on an issue when you don't have time won't be helpful.

Thanks

Ron Lewis
Forum Community Manager

staff.png

Follow us: Twitter, Become a fan: Facebook


#35 Insomniac

Insomniac

    Advanced Member

  • Honorary Members
  • PipPipPip
  • 200 posts
  • Gender:Male
  • Location:Australia

Posted 03 March 2013 - 03:43 AM

@AdvancedSetup: Maybe you missed this portion of my posts, but I'll lay out why I'm about 95% sure a version at least increased the problem.

1) Used website blocking for the past year, no audio stutter, made regular system images in case of issues with my computer.

2) Noticed the audio issue in the last few weeks.

3) Restored my system, from an image made 4 months ago when the system was NOT experiencing this issue. Tested, and issue was completely resolved.

4) Updated MBAM to latest version. Issue instantly returned.


Whether my system has other issues now or not is beside the point, because when I restored to a known good point, the issue only returned once MBAM updated.

EDIT: Seeing as MBAM's last major version change was at a time when I wasn't experiencing this issue (1.65.1.1000, I believe), I might just quickly do a test and see if my audio problem changes or not.

#36 AdvancedSetup

AdvancedSetup

    Staff

  • Root Admin
  • PipPipPipPipPipPip
  • 41,284 posts
  • Gender:Male
  • Location:US

Posted 03 March 2013 - 03:53 AM

I did not miss what you said but apparently you missed what I replied with. Your computer has issues already. Uninstall our software and your computer still has issues not the least of which as I mentioned it is probably slow on it's own due to the sheer amount of software installed. I'm simply trying to assist you in cleaning your computer and getting it to a point where it can hopefully run our program without having this issue.

We have well over 100 million users of the program and I'm sure if you search you will find but a handful of these issues. We know and have admitted that our program is heavy on IO resources but most users don't have this issue but again most users don't have anywhere near the amount of software installed that you do. Can cleaning up your system and getting rid of these Event Log issue correct the problem for you? I don't know but it is certainly a step in the right direction. As I said and if you review what I replied to you with - these are computer problems that exist even without our software.

Ron Lewis
Forum Community Manager

staff.png

Follow us: Twitter, Become a fan: Facebook


#37 Insomniac

Insomniac

    Advanced Member

  • Honorary Members
  • PipPipPip
  • 200 posts
  • Gender:Male
  • Location:Australia

Posted 03 March 2013 - 04:11 AM

Fair enough. But I just tested with version 1.65.1.1000 and it does not cause the issue. If I get time, it would be faster to do a fresh format than try and solve the event log issues.

I've also noticed that one of the other uses reporting this problem is on an almost identical laptop model to mine, and Exile seems to think it's to do with the way the driver shares certain resources between onboard audio and LAN... I don't think it's just the software on my computer causing this problem. I think it's to do with how Asus has chosen to handle LAN and audio on some of their laptops. Anyway, when I get more time I might test again on a fresh install of Windows. Far easier than dealing with all the uncontrollable variables on a system I use every day.

At the very least, on my system the newest version of MBAM seems to be far heavier than the past versions when it comes to latency.

Thanks for your help, anyway.

#38 Kamakzie

Kamakzie

    New Member

  • Members
  • Pip
  • 9 posts

Posted 03 March 2013 - 12:56 PM

Here you go, I turned on the malicious website blocking feature that was causing the issue in MBAM during testing.

Attached Files



#39 jdlk

jdlk

    New Member

  • Members
  • Pip
  • 4 posts

Posted 03 March 2013 - 01:12 PM

@JDLK

Please do the following steps and let's see if we can get your computer running a bit better in general.

<snip>

Thank you for the detailed advice -- I'll work my way through the list. I'm using the most recent version of Avast (v7 home edition).

#40 Kamakzie

Kamakzie

    New Member

  • Members
  • Pip
  • 9 posts

Posted 04 March 2013 - 12:42 AM

If you don't mind I think I will leave well enough alone. My system is running fine now since disabling MBAM's malicious website blocking. It did the problem in Windows 7 as well with hardly anything installed so its something with that protection feature that my system doesn't like. I've seen many others with the same issue on support forums with MBAM.





Also tagged with one or more of these keywords: DPC, deferred procedure calls

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users