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#1 tpeterson1st

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Posted 27 February 2013 - 02:36 PM

02/25/2013: Downloaded and installed MB free edition. Next boot up of windows 7 froze to black screen. Booted to safe mode, uninstalled MB: everything works fine.
02/26/2013: Repeat of above.
Any solutions or fixes?

#2 Firefox

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Posted 27 February 2013 - 02:39 PM

Hello and :welcome:

Its possible that you may have some sort of conflict, we can check some logs to find out.

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.
  • When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt

    You can ignore the note about zipping the Attach.txt file in most cases.

post-2065-0-92797800-1392234217.jpg


Dell Precision T7500, Win7 Ultimate 64bit fully updated, McAfee Corp Edition v8.8,
Watchguard Firewall, Intel Xeon E5606CPU, Dual Quad Core Processors, 16GB Ram,
E5606 @ 2.13GHz, Nvidia Quadro NVS420, Raid-1 Dual 1TB Sata 10000 rpm Hard Drives
Dual DVD Burners, IE10, Opera, MBAM, MBSB, MBAE


#3 tpeterson1st

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Posted 01 March 2013 - 02:31 PM

requested files

Attached Files



#4 Firefox

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Posted 01 March 2013 - 02:43 PM

Thanks for providing these logs.....

From your logs I can see there are other issues going on that could be due to a possible infection or hardware/software issue. I would suggest to have an expert help you sort through this issues....

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you


==== Event Viewer Messages From Past Week ========
.
2/26/2013 7:19:07 PM, Error: Microsoft Antimalware [2001]  - Microsoft Antimalware has encountered an error trying to update signatures.  	New Signature Version:   	Previous Signature Version: 1.145.492.0  	Update Source: Microsoft Update Server  	Update Stage: Search  	Source Path: http://www.microsoft.com  	Signature Type: AntiVirus  	Update Type: Full  	User: NT AUTHORITY\SYSTEM  	Current Engine Version:   	Previous Engine Version: 1.1.9203.0  	Error code: 0x8024402c  	Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support. 
2/26/2013 11:07:59 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
2/26/2013 11:07:59 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
2/26/2013 11:07:58 AM, Error: Microsoft-Windows-WLAN-AutoConfig [10000]  - WLAN Extensibility Module has failed to start. Module Path: C:\windows\System32\IWMSSvc.dll Error Code: 21
2/26/2013 11:07:53 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
2/26/2013 11:07:47 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
2/26/2013 11:07:43 AM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  discache MpFilter spldr Wanarpv6
2/25/2013 7:33:07 AM, Error: Microsoft Antimalware [2001]  - Microsoft Antimalware has encountered an error trying to update signatures.  	New Signature Version:   	Previous Signature Version: 1.145.381.0  	Update Source: Microsoft Update Server  	Update Stage: Search  	Source Path: http://www.microsoft.com  	Signature Type: AntiVirus  	Update Type: Full  	User: NT AUTHORITY\SYSTEM  	Current Engine Version:   	Previous Engine Version: 1.1.9203.0  	Error code: 0x8024402c  	Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support. 
2/25/2013 1:25:23 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
2/25/2013 1:10:19 PM, Error: Service Control Manager [7001]  - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:  The dependency service or group failed to start.
2/25/2013 1:10:10 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
2/25/2013 1:10:10 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
2/25/2013 1:09:54 PM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  AFD DfsC discache MpFilter NetBIOS NetBT nsiproxy Psched rdbss spldr tdx vwififlt Wanarpv6 WfpLwf
2/25/2013 1:09:46 PM, Error: Service Control Manager [7001]  - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
2/25/2013 1:09:46 PM, Error: Service Control Manager [7001]  - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:  A device attached to the system is not functioning.
2/25/2013 1:09:46 PM, Error: Service Control Manager [7001]  - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error:  A device attached to the system is not functioning.
2/25/2013 1:09:46 PM, Error: Service Control Manager [7001]  - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:  The dependency service or group failed to start.
2/25/2013 1:09:46 PM, Error: Service Control Manager [7001]  - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:  The dependency service or group failed to start.
2/25/2013 1:09:46 PM, Error: Service Control Manager [7001]  - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error:  A device attached to the system is not functioning.
2/25/2013 1:09:46 PM, Error: Service Control Manager [7001]  - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
2/25/2013 1:09:46 PM, Error: Service Control Manager [7001]  - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
2/25/2013 1:09:46 PM, Error: Service Control Manager [7001]  - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
2/25/2013 1:09:46 PM, Error: Service Control Manager [7001]  - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:  A device attached to the system is not functioning.
2/22/2013 10:09:02 AM, Error: volsnap [36]  - The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
.
==== End Of File ===========================


post-2065-0-92797800-1392234217.jpg


Dell Precision T7500, Win7 Ultimate 64bit fully updated, McAfee Corp Edition v8.8,
Watchguard Firewall, Intel Xeon E5606CPU, Dual Quad Core Processors, 16GB Ram,
E5606 @ 2.13GHz, Nvidia Quadro NVS420, Raid-1 Dual 1TB Sata 10000 rpm Hard Drives
Dual DVD Burners, IE10, Opera, MBAM, MBSB, MBAE





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