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Where can I find updated MBAM / AV exclusions ?


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#1 Gsander

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Posted 02 March 2013 - 11:25 AM

Hi

I would like to start installing MBAM pro on my customer's computers. I usually install AVG free alongside and it is currently at version 2013. Sometimes I retain the AV that my customer installed on the PC. I found instructions in these forums for setting up a previous version of AVG but not version 2013. Before I install MBAM pro on a bunch of machines I would like to know that MBAM will provide updated instructions for most of the common AV programs out there. MBAM advertises that it is intended to run alongside a AV program so I think it is fair to ask they provide documentation for doing it. If this already exists please let me know where to find it.

Thanks

#2 daledoc1

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Posted 02 March 2013 - 11:32 AM

Hello and welcome: :)

Until one of the MBAM staffers arrives...

Since your post suggests that you are a computer technician, reseller or other business, your license entitles you to free support from the corporate helpdesk.
You may contact them >>HERE<<.
They can assist you one-on-one with any specific issues or problems setting up AV exclusions.

As far as specifics for exclusions for various AVs, it's nearly impossible to keep up and updated with all of the major AV vendors and their program updates. :(
Some examples of popular AVs can be found in the FAQ >>HERE<<.
Some generic instructions follow below.

HTH at least for starters,

daledoc1
-----------------------

Please exclude the following files from your Antivirus Software:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\ mbamscheduler.exe
For Windows Vista, Windows 7 or Windows 8:
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\ mbamscheduler.exe
For 64 bit versions of Windows Vista, Windows 7 or Windows 8:
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware \ mbamscheduler.exe
Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:
data-cdn.mbamupdates.com


The FAQ contains examples of setting file exclusions for some known AV products

Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 1.75.0.1300; Sophos ES 10.3; SAS Free; CCleaner.


#3 Firefox

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Posted 02 March 2013 - 01:10 PM

Not sure if this is the version your talking about but perhaps it could help....

Please review this PDF document ==> AVG - Malwarebytes Exclusions Settings.pdf <== on setting up the exclusions in AVG and let us know if you continue to have issues or not.

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