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#1 fin_attic

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Posted 03 March 2013 - 11:22 AM

Malwarebytes Pro has decided to hijack my computer and scan without my permission. I deleted the scheduled scan yesterday and it still started scanning again today.
I did notice in "properties" I had not given myself permission to change anything? So I gave my self permission.

I had the scheduled scan set for weekly, but it wants scan every day.

If I had no permissions, how come my scheduled updates work? Seems the scheduled scanner did work, but never at the time I told it too and I have no way of checking to see if it indeed did scan. I guess that's what the log files are for?

Please no automated response. I paid for this software and just want some advice.

#2 daledoc1

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Posted 03 March 2013 - 11:29 AM

Hi, fin_attic: :)

Is this the same computer about which you recently posted b/c of scheduling issues here: http://forums.malwar...howtopic=122953 ?

If so, it appears that forum mod Maurice Naggar provided some suggestions/advice, including opening a ticket at the helpdesk for free, one-on-one support.
If you haven't already done so, they can be reached >>HERE<<.
It would help if you would provide links to both of these forum topics when you submit your request:
http://forums.malwarebytes.org/index.php?showtopic=122953 and http://forums.malwarebytes.org/index.php?showtopic=123375
.

If you prefer instead to be assisted here in the forum, please follow the steps below to run the 2 diagnostic scanners (mbam-check and DDS),
Then, please reply here with the logs attached to your next reply.

The MBAM staff will review the logs and advise you further to sort out these scheduling problems. :)

Thanks for your patience and understanding,

daledoc1
----------------


Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs



Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.
  • When done, DDS will open two (2) logs:

  • DDS.txt

  • Attach.txt
  • Save both reports to your desktop
  • Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
    --->You can ignore the note about zipping the Attach.txt file in most cases.

Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 1.75.0.1300; Sophos ES 10.3; SAS Free; CCleaner.


#3 fin_attic

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Posted 07 March 2013 - 10:58 AM

Hi, fin_attic: :)

Is this the same computer about which you recently posted b/c of scheduling issues here: http://forums.malwar...howtopic=122953 ?

If so, it appears that forum mod Maurice Naggar provided some suggestions/advice, including opening a ticket at the helpdesk for free, one-on-one support.
If you haven't already done so, they can be reached >>HERE<<.
It would help if you would provide links to both of these forum topics when you submit your request:

http://forums.malwarebytes.org/index.php?showtopic=122953 and http://forums.malwarebytes.org/index.php?showtopic=123375
.

If you prefer instead to be assisted here in the forum, please follow the steps below to run the 2 diagnostic scanners (mbam-check and DDS),
Then, please reply here with the logs attached to your next reply.

The MBAM staff will review the logs and advise you further to sort out these scheduling problems. :)

Thanks for your patience and understanding,

daledoc1
----------------


Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs



Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.
  • When done, DDS will open two (2) logs:

  • DDS.txt

  • Attach.txt
  • Save both reports to your desktop
  • Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
    --->You can ignore the note about zipping the Attach.txt file in most cases.


Thank You. I did not know I needed a masters in IT to run this software. It is scanning on its own and the fix is above? Seems a bit complicated to turn off a feature or to set the schedule.
I will try the help desk.
The sofware is starting a scan every single time I use the pc. I had to abort one this am..

#4 daledoc1

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Posted 07 March 2013 - 11:24 AM

I will try the help desk.


Hi:

That sounds like a good plan.
If you can provide them with the links to both of your topics here, that would facilitate the process a bit.
http://forums.malwarebytes.org/index.php?showtopic=123375
http://forums.malwarebytes.org/index.php?showtopic=122953

It might just be the case that you have some extra entries in the scheduler (e.g. "scan on reboot"), or perhaps something is "off" with your system date/time or other settings.
In any event, the helpdesk team should be able to sort it out for you. :)

Thanks and good luck,

daledoc1

Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 1.75.0.1300; Sophos ES 10.3; SAS Free; CCleaner.


#5 fin_attic

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Posted 08 March 2013 - 10:58 AM

The help desk after looking at the file logs found I had a flash scan scheduled to run after the hourly update. Simple fix and I should be ashamed of myself for not finding it on my own. Disturbing the forum.
At least now I know how to use the help desk support and attach the file log for them.

Thanks to everyone...................John

#6 Firefox

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Posted 08 March 2013 - 11:28 AM

Glad to hear you got it all sorted out and the help desk was able to resolve your issue....

Feel free to stop by should you have any further issues or questions...

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#7 daledoc1

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Posted 08 March 2013 - 05:01 PM

Yes, thanks for the update, fin_attic.

Glad it was something simple and easily fixed. ;)

Best regards,

daledoc1

Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 1.75.0.1300; Sophos ES 10.3; SAS Free; CCleaner.





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