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Help removing Trojan.Ransom and PUM.UserWLoad

malware trojam.ransom

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#1 one1nee


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Posted 29 March 2013 - 12:31 AM

hi, i'm a newbie and am not a computer savvy.

last night while using my laptop, i found out that since March 24th, my Avira antivirus automatically update has failed to update and till now wont do the automatic update. since i just got a BSoD on the same day, i thought maybe because i was did the system Recovery. so then i did the update manually and for safety, i ran it.

It came back with 2 virus, which i really forgot the name since i just clicked remove. Then i ran Malwarebytes and found 2 trojan/virus: Trojan.Ransom and PUM.UserWLoad. I removed right away. after restarted my computer, i ran HitmanPro and Malwarebytes again. HitmanPro came back clean, but in Malwarebytes, those 2 were back again. i removed and restart my computer and scanned it again, and both Trojan.Ransom and PUM.UserWLoad keep coming back. i have done it for 3 times.

i've done the steps mentioned here : http://www.techspot....topic58138.html. and i have uninstall Avira (since it still failed to automatically update) and instal Avast. here are the result :

Malwarebytes Anti-Malware

Database version: v2013.03.29.01

Windows 7 x86 NTFS
Internet Explorer 8.0.7600.16385
maria :: MARIA-PC [administrator]

3/29/2013 12:20:07 PM
mbam-log-2013-03-29 (12-20-07).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 191348
Time elapsed: 4 minute(s), 39 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 2
HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows|Load (PUM.UserWLoad) -> Data: C:\Users\maria\LOCALS~1\Temp\msoufzi.bat -> Delete on reboot.
HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows|Load (Trojan.Ransom) -> Data: C:\Users\maria\LOCALS~1\Temp\msoufzi.bat -> Delete on reboot.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)


I ran RogueKiller, here's the result :

RogueKiller V8.5.4 [Mar 18 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo...13-roguekiller/
Website : http://tigzy.geeksto...roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7600 ) 32 bits version
Started in : Normal mode
User : maria [Admin rights]
Mode : Scan -- Date : 03/29/2013 12:28:55
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 12 ¤¤¤
[RUN][SUSP PATH] HKCU\[...]\Run : Insomnia Live (C:\Users\maria\qzcxotl.exe) [x] -> FOUND
[RUN][SUSP PATH] HKCU\[...]\Run : QzcxOTlGRkZFNjg4RjVGQ0 (C:\ProgramData\kmmmoanh.exe) [x] -> FOUND
[RUN][SUSP PATH] HKUS\S-1-5-21-3632183951-932135029-350098339-1000[...]\Run : Insomnia Live (C:\Users\maria\qzcxotl.exe) [x] -> FOUND
[RUN][SUSP PATH] HKUS\S-1-5-21-3632183951-932135029-350098339-1000[...]\Run : QzcxOTlGRkZFNjg4RjVGQ0 (C:\ProgramData\kmmmoanh.exe) [x] -> FOUND
[SHELL][SUSP PATH] HKCU\[...]\Windows : Load (C:\Users\maria\Local Settings\Temp\msoufzi.bat) [x] -> FOUND
[SHELL][SUSP PATH] HKUS\S-1-5-21-3632183951-932135029-350098339-1000[...]\Windows : Load (C:\Users\maria\Local Settings\Temp\msoufzi.bat) [x] -> FOUND
[DNS] HKLM\[...]\ControlSet001\Services\Tcpip\Interfaces\{756A48EC-DCE8-4153-B027-94306FA03BCE} : NameServer (, -> FOUND
[DNS] HKLM\[...]\ControlSet002\Services\Tcpip\Interfaces\{756A48EC-DCE8-4153-B027-94306FA03BCE} : NameServer (, -> FOUND
[HJ DESK] HKCU\[...]\ClassicStartMenu : {59031A47-3F72-44A7-89C5-5595FE6B30EE} (1) -> FOUND
[HJ DESK] HKCU\[...]\NewStartPanel : {59031A47-3F72-44A7-89C5-5595FE6B30EE} (1) -> FOUND
[HJ DESK] HKCU\[...]\ClassicStartMenu : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
[HJ DESK] HKCU\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST9250315AS ATA Device +++++
--- User ---
[MBR] 428f8d519c5427dc22265cec51d1a069
[BSP] c8496c40e90cbc7dfd19b1c9015414c6 : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 49900 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 102402048 | Size: 188472 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[1]_S_03292013_02d1228.txt >>

Please help me. and pardon me for my poor English.

Attached Files

#2 Larusso


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Posted 29 March 2013 - 12:35 AM

my name is Daniel and I will be assisting you with your Malware related problems.

Before we move on, please read the following points carefully.
  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
  • I am currently visiting an evening school and working nightshift only which might be evening for you. In this time I am mostly online with my mobile devices and won't be able to reply.

Please go to: VirusTotal

  • In the middle of the page you'll find a "Browse" button.

    Posted Image
  • Click the Browse Button and Copy/Paste the following red text into the File name: field

    c:\users\maria\appdata\roaming\microsoft\windows\start menu\programs\startup\A366641351.exe

  • Click "Open".
  • Then click the "Send File" button at the bottom of the VirusTotal page.
  • This will scan the file. Please be patient.
    NOTE: If you get a message saying File already submitted: click Reanalyze
  • Once scanned, copy and paste the results in your next reply.

Do not delete any files unless I told you to do so

regards, Daniel

There will never be peace in a war so I don't understand what they are fighting for

I'll always help for free but if you want to support me in my fight against malware, please btn_donate_SM.gif

#3 AdvancedSetup



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Posted 29 March 2013 - 12:40 AM

TOPIC CLOSED - Please do not do Malware removal in the General forum.

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Ron Lewis
Forum Community Manager


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