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Conflict with NIS


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#21 fryerlawrence

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Posted 19 April 2013 - 04:39 PM

As for not being able to hit the enter key and have it return.... Its probably cause you are using IE10. You can fix that by either using IE10 in compatibility mode while on this forum or you can Toggle the edition mode to OFF


Testing...1........2......tree....lol

Okay... that is weird... :blink: I toggled... put in some text.....toggled again...now I can hit the Enter key as many times as I want...

hmmmm...lol tried Compatibility Mode but wouldn't lock in...hmmm

Now...Bolding on/off is now not a problem either... :blink: ohh well... :D will keep my eye on it :ph34r:

#22 fryerlawrence

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Posted 19 April 2013 - 04:44 PM

@DarkSnakeCobra I found the file by going through Explorer like you did. However, it won't show up when trying to exclude it in Norton 360.

@Firefox Win7 Home Premium (64 bit of course from earlier...lol)

#23 BCDeb

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Posted 19 April 2013 - 04:51 PM

DarkSnakeCobra, yes - that is the only file I have. I have a Windows 32 bit system, btw, not 64 bit. So which of the five files listed at the reference link do I really need to exclude:Please add each of the following files to the "Auto-Protect Exclusions" list in Norton 360:
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\WINDOWS\system32\drivers\mbam.sys
  • C:\WINDOWS\system32\drivers\mbamswissarmy.sys


#24 Firefox

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Posted 19 April 2013 - 04:55 PM

Below are the files that need to be excluded and include all the versions of windows that are supported...

Please exclude the following files from your Antivirus Software (not sure what version of you are using):

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\ mbamscheduler.exe
For Windows Vista or Windows 7 & 8:
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\ mbamscheduler.exe
For 64 bit versions of Windows Vista or Windows 7 & 8:
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware \ mbamscheduler.exe
Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:
data-cdn.mbamupdates.com


The FAQ contains examples of setting file exclusions for some known AV products


Please post back and let us know how it went.

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#25 BCDeb

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Posted 19 April 2013 - 05:08 PM

Norton support says to click the "skip" button on the AutoFix popup. They say Norton is working on it. Apparently there is an issue with MalwareBytes real time protection and Norton's updates. They say to keep an eye on the forums for further information.

#26 DarkSnakeKobra

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Posted 19 April 2013 - 05:10 PM

@DarkSnakeCobra I found the file by going through Explorer like you did. However, it won't show up when trying to exclude it in Norton 360.

@Firefox Win7 Home Premium (64 bit of course from earlier...lol)


As I said that file will not show up in Norton under 64 bit version of Windows. You can safely skip that file. :)

@BCDeb

These files are the ones you need to add for 32 bit Windows.

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\WINDOWS\system32\drivers\mbam.sys

Please skip C:\WINDOWS\system32\drivers\mbamswissarmy.sys

I'm not a staff member just another Malwarebytes' user.

Advice: Hug your dog, cat etc everyday! :)


#27 BCDeb

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Posted 19 April 2013 - 05:12 PM

IOW, the conflict is for real. It is not going to be fixed with file exclusions. MalwareBytes real time protection is still going to be interfering with Norton updates. Norton is working on this. I do not know if this would have any application to people with the freeware version of MalwareBytes. Does not sound like it.

#28 BCDeb

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Posted 19 April 2013 - 06:06 PM

As I said that file will not show up in Norton under 64 bit version of Windows. You can safely skip that file. :)

@BCDeb

These files are the ones you need to add for 32 bit Windows.

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\WINDOWS\system32\drivers\mbam.sys

Please skip C:\WINDOWS\system32\drivers\mbamswissarmy.sys

OK, I am giving this a try. I used the cleanup tool, disabled my Norton AV and Firewall, reinstalled MalwareBytes and entered my product key, so this is again running real time protection, updated MB, added those files to the exclusions for Norton Auto-protect, enabled my AV and Firewall again. We shall see if, the next time I run Norton Live Update, I get the message about incompatibility and telling me to uninstall MB... Thanks for all your time, folks. We'll see how it goes. But I will keep an eye on the Norton Forum, to see what Norton winds up doing about it... if anything. Some people in the relevant thread at the Norton Forum are uninstalling MB, but I don't want to, unless I absolutely have to.

#29 fryerlawrence

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Posted 19 April 2013 - 10:30 PM

I made sure that I added those last two files were excluded...
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware \ mbamscheduler.exe

It is still giving the same error. :blink:

#30 BCDeb

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Posted 19 April 2013 - 10:53 PM

Yeah, I had to reinstall again, this time unchecking the protection module and automatic protection updates when I put in my product key. It seems you have to run it without real time protection, if you are running NIS, but then you need the licensed version of MB to be able to schedule updates and scans. I've programmed mine to do daily updates with a flash scan at that time, daily quick scans in the evenings, and monthly full scans. I guess that is going to have to do me, for MB, unless/until Norton can make itself compatible with MB. I understand MB is forever playing catch-up with the AV software programs, and I guess this is an instance when MB didn't play catch-up with Norton quickly enough. I have never had an incompatibility notice from Norton re MB, before, and I have been running both programs side-by-side for a couple of years.

#31 BCDeb

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Posted 19 April 2013 - 10:54 PM

I still get the incompatibility notice, but I click skip, knowing that I am not running the real time protection, and MB shouldn't interfere with Norton updates.

#32 BCDeb

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Posted 20 April 2013 - 12:45 AM

I am really sorry, but I have had to uninstall MB. Completely. Forever. You need to have some face-to-face with Norton. They are basically giving us a choice of you or them, at the moment. They aren't being very helpful in resolving this issue, on their own forums. I am really pissed off, because I paid for MB. I am a licensed user. And Norton keeps telling me it is incompatible and must be uninstalled or NIS won't be able to protect me properly. It is even saying this to people who only have the freeware version of MB. And it is definitely not advised to have both NIS and MB doing real-time protection. (I can understand that factor, I can see how the two might get into conflicts as to which one of them is going to deal with an issue that does threaten a computer. But then, why pay for MB? There is no reason to pay for it, other than the real-time protection.) That we are also getting this warning with the freeware MB is what really gets me choked up and makes me think they just don't like you, and are trying to drum you out of business. I think MalwareBytes Co. needs to deal with them company to company. Maybe even sue them.

#33 exile360

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Posted 20 April 2013 - 02:51 AM

I am really sorry, but I have had to uninstall MB. Completely. Forever. You need to have some face-to-face with Norton. They are basically giving us a choice of you or them, at the moment. They aren't being very helpful in resolving this issue, on their own forums. I am really pissed off, because I paid for MB. I am a licensed user. And Norton keeps telling me it is incompatible and must be uninstalled or NIS won't be able to protect me properly. It is even saying this to people who only have the freeware version of MB. And it is definitely not advised to have both NIS and MB doing real-time protection. (I can understand that factor, I can see how the two might get into conflicts as to which one of them is going to deal with an issue that does threaten a computer. But then, why pay for MB? There is no reason to pay for it, other than the real-time protection.) That we are also getting this warning with the freeware MB is what really gets me choked up and makes me think they just don't like you, and are trying to drum you out of business. I think MalwareBytes Co. needs to deal with them company to company. Maybe even sue them.

Thank you for letting us know. We will be contacting them directly. We have tested and know for a fact that the two do not conflict at all with realtime protection fully enabled. We have deliberately engineered Malwarebytes Anti-Malware to work very differently from a traditional antivirus in order to avoid any such conflicts. If your antivirus detects something, Malwarebytes Anti-Malware doesn't get the chance to see it and your AV quarantines it before Malwarebytes Anti-Malware was even aware of the threat's existence. If your AV misses the threat and the threat attempts to execute, that's when Malwarebytes Anti-Malware steps in and quarantines the threat, thus avoiding any conflicts. We have tested time and time again and have eliminated any conflicts that have arisen and do thorough compatibility testing with every major AV prior to each release of Malwarebytes Anti-Malware and Norton's products (Norton Antivirus, Norton Internet Security and Norton 360) are on our list of tested products which our Quality Assurance team has verified compatibility with.
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#34 fryerlawrence

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Posted 20 April 2013 - 11:14 PM

Thank you for letting us know. We will be contacting them directly. We have tested and know for a fact that the two do not conflict at all with realtime protection fully enabled. We have deliberately engineered Malwarebytes Anti-Malware to work very differently from a traditional antivirus in order to avoid any such conflicts. If your antivirus detects something, Malwarebytes Anti-Malware doesn't get the chance to see it and your AV quarantines it before Malwarebytes Anti-Malware was even aware of the threat's existence. If your AV misses the threat and the threat attempts to execute, that's when Malwarebytes Anti-Malware steps in and quarantines the threat, thus avoiding any conflicts. We have tested time and time again and have eliminated any conflicts that have arisen and do thorough compatibility testing with every major AV prior to each release of Malwarebytes Anti-Malware and Norton's products (Norton Antivirus, Norton Internet Security and Norton 360) are on our list of tested products which our Quality Assurance team has verified compatibility with.


Thanks exile360 for your candid response.

I am not sure if you have had time to read the entire post... I am just here sounding off that the free MBAM is being flagged by Norton 360 Premier 2013 Edition as well.

Second, would you please accept and pass along my humble Thank You for you and everyone at Malwarebytes for your product. I actually heard of you through "word of mouth" about 3 years ago. I was impressed someone had told me that Malwarebytes (not sure if it is true or not) was started by former hackers who had a change of heart. THANK YOU for designing a product that is another layer of protection. Because we all need ALL the help we can get from the bad guys. Posted Image Posted Image

#35 exile360

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Posted 20 April 2013 - 11:33 PM

Thanks exile360 for your candid response.

I am not sure if you have had time to read the entire post... I am just here sounding off that the free MBAM is being flagged by Norton 360 Premier 2013 Edition as well.

Second, would you please accept and pass along my humble Thank You for you and everyone at Malwarebytes for your product. I actually heard of you through "word of mouth" about 3 years ago. I was impressed someone had told me that Malwarebytes (not sure if it is true or not) was started by former hackers who had a change of heart. THANK YOU for designing a product that is another layer of protection. Because we all need ALL the help we can get from the bad guys. Posted Image Posted Image

You're quite welcome, and thank you for the compliments (and yes, I've read this entire thread :)). While the history of our company is quite interesting, it's not quite as interesting as being started by former hackers. Marcin, our CEO, started things up while working at a PC repair shop (just like myself actually) and became frustrated by the fact that the tools available to him for fixing PCs weren't doing the job at eliminating the nastiest threats of the day such as rogue/fake antivirus software and spyware and that time and time again it was his workplace's policy to format systems that couldn't be easily fixed (i.e. those which required manual repair via tools such as HijackThis etc.) and it really hit home when he himself got infected. He went online to search for help and came across one of the many wonderful security forums where trained experts offer free volunteer assistance in cleaning up machines and worked with them for several days until his PC was back in proper working order and free of infection. He observed them having to use manual removal tools like HijackThis in order to get his PC cleaned and decided to try his hand at building his own, so he learned basic programming and began developing tools to target these nasty threats such as AboutBuster (to kill the then prominent About:Blank infection) and other tools of the like, working with the same experts who had helped him to get his own PC clean to find out what threats they were seeing and how to make tools to automatically remove them, making their jobs much easier.

There's a lot more to this story, but I don't want to get too far off topic here. Needless to say, while Malwarebytes does have humble beginnings, it wasn't started by hackers/ex-hackers, just frustrated PC users like yourself who got sick and tired of these threats getting past all security software and requiring the hand of an expert to remove. That's our goal as a company, to protect against what others fail to, catching the threats they miss and covering the attack vectors that they do not and so far it has proven to be quite successful for us and part of our desire to keep on track with our mantra of believing that everyone has the right to a malware free existence is to continue offering our free version which will update, scan and remove any infections it finds without charging a penny. That's also the reason that we ourselves run our own free, volunteer run malware removal forum located here so that we can keep giving back as much as we can and stop malware in its tracks no matter what it takes.

An article explaining much of the history of how Marcin started things can be found in this article if you'd like to learn more about the history of Malwarebytes :).
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#36 John_Dissident

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Posted 26 April 2013 - 08:06 AM

Forgive me, but I find the incompatibility story with NIS & MB a bit funny. I get the Norton warning only when I run Norton Autofix, and I can easily skip the warning. I am running MB Free version.

The funny part is that I can resolve the issue by renaming a registry key from “Malwarebytes' Anti-Malware” to “Malwarebytes Anti-Malware” (I only remove the apostrophe).

The actual key is

on Windows7 x64:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes' Anti-Malware_is1

on Windows XP (32b):
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes' Anti-Malware_is1

In former days I performed a lot of software creation. I can recall I had some problems with single and double quotation marks in some cases (I do not remember what programming language I used in that case).

On both computers: If I remove the apostrophe (or single quotation mark) the Norton issue is resolved! (I have not tested what happens if I try to uninstall MB, but it is very easy to reinsert the apostrophe.)

#37 AdvancedSetup

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Posted 26 April 2013 - 11:43 AM

By renaming the registry you're potentially causing other issues as there are some routines that look for that key.
We are looking at removing that from the Registry and Folder structure in a future build but that is still a ways out.

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#38 John_Dissident

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Posted 26 April 2013 - 01:06 PM

By renaming the registry you're potentially causing other issues as there are some routines that look for that key.
We are looking at removing that from the Registry and Folder structure in a future build but that is still a ways out.



The mentioned key is the uninstall key, probably I shall have some trouble if I try to uninstall MB through the Control Panel. That is why I said it is easy to reinsert the apostrophe.

MB works as always with this modified uninstall key. And it is FUNNY that NIS is “satisfied” with this modification.

By all means, I do NOT recommend the key renaming to be a solution. I hope that the direct contact between MB and Symantech (Product Manager Samuel E Lindsey in Post #33) will give us a real solution.

#39 fryerlawrence

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Posted 29 April 2013 - 06:01 PM

@ exile360

How are you guys there at MBAM coming along with this issue? Have you been able to get in touch with Symantec? If so, what are they saying or not saying?

#40 John_Dissident

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Posted 01 May 2013 - 11:28 AM

We have deliberately engineered Malwarebytes Anti-Malware to work very differently from a traditional antivirus in order to avoid any such conflicts. If your antivirus detects something, Malwarebytes Anti-Malware doesn't get the chance to see it and your AV quarantines it before Malwarebytes Anti-Malware was even aware of the threat's existence. If your AV misses the threat and the threat attempts to execute, that's when Malwarebytes Anti-Malware steps in and quarantines the threat, thus avoiding any conflicts.



Could you please elaborate this statement?

I am sure you are aware that several “experts” disagree with you. Can you convince me that I without danger can run MB PRO together with NIS?





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