Opening MBAM GUI From System Tray Takes 20-30 Seconds
Posted 24 April 2013 - 05:37 PM
Posted 26 April 2013 - 09:50 AM
Posted 26 April 2013 - 10:16 AM
Until AdvancedSetup or another staff/expert member returns....
If you are still experiencing issues, since you are paid user of MBAM PRO, you may wish to open a ticket directly with the help desk >>HERE<<.
If you do, please reference a link to this topic in your request
The support team will help you to sort this out.
If you prefer instead to get further help here in the forum, please follow the instructions below and post back with the following logs as attachments to your next reply:
- Checkresults.txt from mbam-check
- A couple of protection logs, if you have them
- DDS.txt from DDS
- Attach.txt from DDS
Step 1 -- Create an mbam-check log:
Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.
Then, if you can, please also upload your 3 most recent Protection module logs:
In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs
Step 2 -- Run DDS and create 2 logs:
Download DDS from one of the locations below and save it to your Desktop:
Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.
- When done, DDS will open two (2) logs:
- Save both reports to your desktop
- Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
--->You can ignore the note about zipping the Attach.txt file in most cases.
Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 18.104.22.1680; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 22.214.171.1240; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 126.96.36.1990; Sophos ES 10.3; SAS Free; CCleaner.
Posted 26 April 2013 - 11:47 AM
The load time may be improved by some computer clean up and maintenance but probably will not be fully corrected. We are working on another method to remove this issue for all users but that is in an upcoming new version. There is no public release date for that at this time though.
If you would like help looking at possibly cleaning up the computer some then please post the DDS logs as requested.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users