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Conflict with Norton

Norton conflict internet security

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#1 Nate2

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Posted 28 April 2013 - 02:51 PM

Norton Internet Security says to uninstall MBAM to allow their product to operate properly.
I've had both products co-exist peacefully for many years, so what changed recently?

See screenshot:
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#2 daledoc1

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Posted 28 April 2013 - 03:02 PM

Hi, Nate2: :)

Welcome.

This is a pretty standard meme from many of the AV vendors.
It's largely a marketing/$$ issue.

MBAM PRO is specifically developed and tested to run alongside all of the major, popular AVs.
There are occasional versions of some of these programs/suites (e.g. branded versions delivered through ISPs, etc) that don't permit the user to set mutual exclusions.

For MOST of the major AVs, though, it's just a question of setting these mutual exclusions to optimize performance and to allow both programs to work properly side by side.
And if you are not experiencing any issues (slowdowns, freezes, crashes), then you ought to be fine.

Below are some generic instructions for setting the mutual exclusions for MBAM and an AV.
Additional info can be found in the FAQ >>here<<, although this section could use a bit of updating. ;)

If you need specific help with this, please post back to tell us WHICH Norton PRODUCT and WHICH VERSION, as well as the version of Windows you are running.
An expert member or staffer arrives who is familiar with Norton will assist you further.

HTH,

daledoc1
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Please exclude the following files from your Antivirus Software (I'm not sure what AV and what version of Windows you are using):

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\ mbamscheduler.exe
For Windows Vista, Windows 7 or Windows 8:
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\ mbamscheduler.exe
For 64 bit versions of Windows Vista, Windows 7 or Windows 8:
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware \ mbamscheduler.exe
Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:
data-cdn.mbamupdates.com


The FAQ contains examples of setting file exclusions for some known AV products

Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 1.75.0.1300; Sophos ES 10.3; SAS Free; CCleaner.






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