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Removal instructions for InfoSave


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#1 Metallica

Metallica

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Posted 26 May 2013 - 07:05 AM

What is InfoSave?

The Malwarebytes research team has determined that InfoSave is a fake anti-malware application. These so-called "rogues" use intentional false positives to convince users that their systems have been compromised. Then they try to sell you their software, claiming it will remove these threats. In extreme cases the false threats are actually the very trojans that advertise or even directly install the rogue. You are strongly advised to follow our removal instructions below.

How do I know if I am infected with InfoSave?

This is how the main screen of the rogue application looks:

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You will find these icons in your taskbar and on your desktop:

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And see these warnings:

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How did InfoSave get on my computer?

Rogue programs use different methods for spreading themselves. This particular one was downloaded from their site.

How do I remove InfoSave?

Our program Malwarebytes Anti-Malware can detect and remove this rogue application.
  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:

    • Update Malwarebytes Anti-Malware
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected. Reboot your computer if prompted.
  • When completed, a log will open in Notepad. The rogue application should now be gone.

Is there anything else I need to do to get rid of InfoSave?

  • The shortcut called �������̺� on the desktop can be deleted if it belonged to the rogue. If you are unsure, compare the icon to the one posted above.

How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application has helped you eradicate this malicious software. If your current security solution let this infection through, you might please consider purchasing the FULL version of Malwarebytes Anti-Malware for additional protection.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the InfoSave rogue. It would have warned you before the rogue could install itself, giving you a chance to stop it before it became too late.


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Technical details for experts

Signs in a HijackThis log:
C:\Program Files\Info-Save\InfoSave.exe
C:\Program Files\Info-Save\InfoSaveMtr.exe

O4 - HKLM\..\Run: [InfoSave] "C:\Program Files\Info-Save\InfoSave.exe" /run1

Alterations made by the installer:

File System
===============
In the existing folder C:\Documents and Settings\{username}\Desktop
Adds the file �������̺�.lnk"="07:28 17/04/13 704 bytes
Adds the folder C:\Documents and Settings\{username}\Local Settings\Temp\nsq71.tmp
Adds the file stack.dll"="07:28 17/04/13 10240 bytes
Adds the folder C:\Documents and Settings\{username}\Start Menu\Programs\�������̺�
Adds the file �������̺�.lnk"="07:28 17/04/13 1569 bytes
Adds the file �������̺� ����.lnk"="07:28 17/04/13 1381 bytes
Adds the folder C:\Program Files\Info-Save
Adds the file uninst.exe"="07:28 17/04/13 344462 bytes
Adds the file RepairCode.exe"="10:55 23/04/12 20480 bytes
Adds the file RCEngine.dll"="04:19 12/06/12 647168 bytes
Adds the file partner.ini"="07:28 17/04/13 23 bytes
Adds the file InfoSaveuck.exe"="05:48 30/01/13 793720 bytes
Adds the file InfoSaveMtr.exe"="12:38 10/02/13 882808 bytes
Adds the file InfoSave.exe"="12:38 10/02/13 5237880 bytes
Adds the file filter.dll"="03:38 08/11/11 232 bytes
Adds the file adsub.dat"="09:16 13/03/12 233656 bytes
Adds the file AddScheduler.exe"="03:35 07/02/13 395384 bytes


Registry
===============
[HKEY_LOCAL_MACHINE\SOFTWARE\InfoSave]
"Environment"="'11111111111111'"
"Install_Dir"="'C:\Program Files\Info-Save'"
"UpdateVersion"="'1.000'"
"Version"="'1.000'"
"pid"="'home'"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"InfoSave"="'"C:\Program Files\Info-Save\InfoSave.exe" /run1'"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InfoSave]
"INSTDATE"="'20130206'"
"DisplayVersion"="'1.000'"
"DisplayIcon"="'"C:\Program Files\Info-Save\uninst.exe"'"
"UninstallString"="'"C:\Program Files\Info-Save\uninst.exe"'"
"DisplayName"="'�������̺�'"


Malwarebytes Anti-Malware log:
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.05.26.03

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
{username} :: MBAM-D3E8C91ACC [administrator]

5/26/2013 1:26:41 PM
mbam-log-2013-05-26 (13-26-41).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 188389
Time elapsed: 51 second(s)

Memory Processes Detected: 2
C:\Program Files\Info-Save\InfoSave.exe (Rogue.InfoSave) -> 220 -> Delete on reboot.
C:\Program Files\Info-Save\InfoSaveMtr.exe (Rogue.InfoSave) -> 320 -> Delete on reboot.

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InfoSave (Rogue.InfoSave) -> Quarantined and deleted successfully.

Registry Values Detected: 1
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|InfoSave (Rogue.InfoSave) -> Data: "C:\Program Files\Info-Save\InfoSave.exe" /run1 -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 1
C:\Program Files\Info-Save (Rogue.InfoSave) -> Delete on reboot.

Files Detected: 11
C:\Program Files\Info-Save\InfoSave.exe (Rogue.InfoSave) -> Delete on reboot.
C:\Program Files\Info-Save\InfoSaveMtr.exe (Rogue.InfoSave) -> Delete on reboot.
C:\Documents and Settings\{username}\Desktop\InfoSave_Setup.exe (Rogue.Ebiz.K) -> Quarantined and deleted successfully.
C:\Program Files\Info-Save\adsub.dat (Rogue.InfoSave) -> Quarantined and deleted successfully.
C:\Program Files\Info-Save\AddScheduler.exe (Rogue.InfoSave) -> Quarantined and deleted successfully.
C:\Program Files\Info-Save\filter.dll (Rogue.InfoSave) -> Quarantined and deleted successfully.
C:\Program Files\Info-Save\InfoSaveuck.exe (Rogue.InfoSave) -> Quarantined and deleted successfully.
C:\Program Files\Info-Save\partner.ini (Rogue.InfoSave) -> Quarantined and deleted successfully.
C:\Program Files\Info-Save\RCEngine.dll (Rogue.InfoSave) -> Quarantined and deleted successfully.
C:\Program Files\Info-Save\RepairCode.exe (Rogue.InfoSave) -> Quarantined and deleted successfully.
C:\Program Files\Info-Save\uninst.exe (Rogue.InfoSave) -> Quarantined and deleted successfully.

(end)


As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
Pieter Arntz
Malwarebytes Blogger

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