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Infected with Ransomware


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#1 clementine21

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Posted 09 June 2013 - 08:50 PM

Hello,

My laptop has ransomware on it. I've tried to follow the steps in the Removal Guides and Self Help Guides forum, but it didn't work. I need help.

-Clem

#2 MrCharlie

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Posted 09 June 2013 - 09:41 PM

Welcome to the forum, here's how we deal with that malware:

  • Please download Farbar Recovery Scan Tool and save it to a flash drive.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    Plug the flash drive into the infected PC.
  • If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
    To make a repair disk on Windows 7 consult: http://www.sevenforu...isc-create.html


    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
  • On the System Recovery Options menu you will get the following options:
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt


    Select Command Prompt

    Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
[/list]
MrC

Malware Removal Expert


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I volunteer my free time to help you, if you would like to donate to show your appreciation, it will be much appreciated.

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#3 clementine21

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Posted 09 June 2013 - 10:09 PM

Thank you very much for helping me. Here is my FRST.text


Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 09-06-2013
Ran by SYSTEM on 09-06-2013 23:04:50
Running from G:\
Windows 7 Home Premium (X64) OS Language: English(US)
Internet Explorer Version 9
Boot Mode: Recovery

The current controlset is ControlSet001
ATTENTION!:=====> FRST is updated to run from normal or Safe mode to produce a full FRST.txt log and an extra Addition.txt log.

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [7938080 2009-07-23] (Realtek Semiconductor)
HKLM\...\Run: [Skytel] C:\Program Files\Realtek\Audio\HDA\Skytel.exe [1833504 2009-07-23] (Realtek Semiconductor Corp.)
HKLM\...\Run: [Apoint] %ProgramFiles%\Apoint\Apoint.exe [208384 2009-08-03] (Alps Electric Co., Ltd.)
HKLM\...\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey [1281512 2013-01-27] (Microsoft Corporation)
HKLM-x32\...\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent [532040 2013-04-04] (Malwarebytes Corporation)
HKLM-x32\...\Run: [SmartWiHelper] "C:\Program Files (x86)\Sony\SmartWi Connection Utility\SmartWiHelper.exe" /WindowsStartup [79872 2009-08-26] (Sony Electronics Corporation)
HKLM-x32\...\Run: [ISBMgr.exe] "C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe" [317288 2009-05-26] (Sony Corporation)
HKLM-x32\...\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe" [30040 2009-02-26] (Microsoft Corporation)
HKLM-x32\...\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime [421888 2010-11-29] (Apple Inc.)
HKLM-x32\...\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe [59240 2011-09-27] (Apple Inc.)
HKLM-x32\...\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe [283160 2010-11-05] (Intel Corporation)
HKLM-x32\...\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [59240 2011-09-27] (Apple Inc.)
HKLM-x32\...\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe" [421736 2011-11-12] (Apple Inc.)
HKLM-x32\...\Run: [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min [348664 2012-08-08] (Avira Operations GmbH & Co. KG)
HKLM-x32\...\Run: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe" [979328 2010-10-12] (SEIKO EPSON CORPORATION)
HKLM-x32\...\Run: [LTCM Client] C:\Program Files (x86)\LTCM Client\ltcmClient.exe /startup [1596096 2009-08-05] (Leader Technologies Inc.)
HKLM-x32\...\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" [252848 2012-07-03] (Sun Microsystems, Inc.)
HKLM-x32\...\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [958576 2013-04-04] (Adobe Systems Incorporated)
HKU\Andrea\...\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [39408 2009-09-02] (Google Inc.)
HKU\Andrea\...\Run: [Epson Stylus NX430(Network)] C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIHBA.EXE /FU "C:\Users\Andrea\AppData\Local\Temp\E_S6FC2.tmp" /EF "HKCU" [x]
HKU\Andrea\...\Run: [ares] "C:\Program Files (x86)\Ares\Ares.exe" -h [916480 2013-02-16] (Ares Development Group)
HKU\Andrea\...\Run: [Amazon Cloud Drive] C:\Users\Andrea\AppData\Local\Amazon\Cloud Drive\AmazonCloudDrive.exe [646528 2012-11-12] ()
HKU\Andrea\...\Run: [qcgce2mrvjq91kk1e7pnbb19m52fx] C:\Users\Andrea\AppData\Local\Temp\moniragi.exe [45056 2013-06-09] (Adobe Systems Incorporated)
HKU\Andrea\...\Command Processor: "C:\Users\Andrea\AppData\Local\Temp\moniragi.exe"
Startup: C:\Users\Andrea\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\OneNote 2007 Screen Clipper and Launcher.lnk
ShortcutTarget: OneNote 2007 Screen Clipper and Launcher.lnk -> C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE (Microsoft Corporation)

==================== Services (Whitelisted) =================

S2 AntiVirSchedulerService; C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe [86224 2012-05-08] (Avira Operations GmbH & Co. KG)
S2 AntiVirService; C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe [110032 2012-05-08] (Avira Operations GmbH & Co. KG)
S2 MBAMScheduler; C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [418376 2013-04-04] (Malwarebytes Corporation)
S2 MBAMService; C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [701512 2013-04-04] (Malwarebytes Corporation)
S2 MsMpSvc; c:\Program Files\Microsoft Security Client\MsMpEng.exe [22056 2013-01-27] (Microsoft Corporation)
S3 NisSrv; c:\Program Files\Microsoft Security Client\NisSrv.exe [379360 2013-01-27] (Microsoft Corporation)
S2 RtkAudioService; C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe [189984 2009-07-23] (Realtek Semiconductor)
S3 SampleCollector; C:\Program Files\Sony\VAIO Care\collsvc.exe [167424 2008-09-29] (Intel Corporation)
S3 SOHDBSvr; C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDBSvr.exe [70952 2009-07-27] (Sony Corporation)
S3 SOHPlMgr; C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHPlMgr.exe [91432 2009-07-27] (Sony Corporation)
S3 VAIO Entertainment TV Device Arbitration Service; C:\Program Files (x86)\Common Files\Sony Shared\VAIO Entertainment Platform\VzHardwareResourceManager\VzHardwareResourceManager\VzHardwareResourceManager.exe [69632 2009-07-23] (Sony Corporation)
S3 Vcsw; C:\Program Files (x86)\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe [313264 2009-07-23] (Sony Corporation)
S2 VzCdbSvc; C:\Program Files (x86)\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe [206336 2009-07-23] (Sony Corporation)
S3 ACDaemon; C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe [x]

==================== Drivers (Whitelisted) ====================

S3 androidusb; C:\Windows\System32\Drivers\androidusb.sys [32768 2010-04-29] (Google Inc)
S2 avgntflt; C:\Windows\System32\DRIVERS\avgntflt.sys [98848 2012-05-08] (Avira GmbH)
S1 avipbb; C:\Windows\System32\DRIVERS\avipbb.sys [132832 2012-05-08] (Avira GmbH)
S1 avkmgr; C:\Windows\System32\DRIVERS\avkmgr.sys [27760 2011-09-16] (Avira GmbH)
S3 MBAMProtector; C:\Windows\system32\drivers\mbam.sys [25928 2013-04-04] (Malwarebytes Corporation)
S3 MBAMProtector; C:\Windows\system32\drivers\mbam.sys [25928 2013-04-04] (Malwarebytes Corporation)
S0 MpFilter; C:\Windows\System32\DRIVERS\MpFilter.sys [230320 2013-01-20] (Microsoft Corporation)
S2 NisDrv; C:\Windows\System32\DRIVERS\NisDrvWFP.sys [130008 2013-01-20] (Microsoft Corporation)
S2 risdptsk; C:\Windows\system32\DRIVERS\risdsn64.sys [76288 2009-07-31] (REDC)

==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========

2013-06-09 23:04 - 2013-06-09 23:04 - 00000000 ____D C:\FRST
2013-06-09 16:44 - 2013-06-09 16:44 - 00001113 ____A C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2013-06-09 16:44 - 2013-06-09 16:44 - 00000000 ____D C:\Users\Andrea\AppData\Roaming\Malwarebytes
2013-06-09 16:44 - 2013-06-09 16:44 - 00000000 ____D C:\ProgramData\Malwarebytes
2013-06-09 16:44 - 2013-06-09 16:44 - 00000000 ____D C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-06-09 16:44 - 2013-04-04 10:50 - 00025928 ____A (Malwarebytes Corporation) C:\Windows\System32\Drivers\mbam.sys
2013-06-09 16:23 - 2013-06-09 16:23 - 10285040 ____A (Malwarebytes Corporation ) C:\Users\Andrea\Desktop\mbam-setup-1.75.0.1300.com
2013-06-06 09:07 - 2013-06-06 09:15 - 00000000 ____D C:\Users\Andrea\Downloads\DS & 3DS
2013-06-06 08:58 - 2013-06-06 09:00 - 00000000 ____D C:\Users\Andrea\Downloads\Old School
2013-06-03 07:10 - 2013-06-08 08:59 - 00000000 ____D C:\Users\Andrea\Downloads\Roms
2013-06-02 20:32 - 2012-10-11 02:34 - 00014871 ____A C:\Users\Andrea\Downloads\Readme.txt
2013-06-02 16:19 - 2013-06-06 20:06 - 00000000 ____D C:\Users\Andrea\Downloads\Games
2013-06-02 12:29 - 2013-06-03 07:09 - 00000000 ____D C:\Users\Andrea\Downloads\Hack Wii
2013-06-02 11:31 - 2013-06-02 11:31 - 07815799 ____A C:\Users\Andrea\Downloads\WiiBackupManager Build78.zip
2013-06-01 15:23 - 2013-06-02 07:09 - 00000000 ____D C:\Users\Andrea\AppData\Roaming\Nico Mak Computing
2013-06-01 15:23 - 2013-02-13 07:07 - 00019840 ____A (WinZip Computing, S.L.(WinZip Computing)) C:\Windows\System32\roboot64.exe
2013-06-01 15:21 - 2013-06-03 08:26 - 00000000 ____D C:\Users\Andrea\AppData\Roaming\uTorrent
2013-06-01 14:58 - 2013-06-01 14:58 - 00000000 ____D C:\Users\Andrea\AppData\Local\WBFSManager
2013-06-01 14:56 - 2013-06-01 16:38 - 00000000 ____D C:\Users\Andrea\Downloads\WBFS Manager Covers
2013-06-01 14:56 - 2013-06-01 14:56 - 00000954 ____A C:\Users\Andrea\Desktop\WBFS Manager 3.0.lnk
2013-06-01 14:56 - 2013-06-01 14:56 - 00000000 ____D C:\Program Files\WBFS
2013-06-01 14:55 - 2013-06-01 14:55 - 02845640 ____A C:\Users\Andrea\Downloads\WBFSManager3.0-RTW-x64.zip
2013-06-01 14:51 - 2013-06-01 14:51 - 02623374 ____A C:\Users\Andrea\Downloads\WBFSManager3.0.1-RTW-x86.zip
2013-06-01 11:52 - 2013-06-01 11:52 - 00000181 ____A C:\Windows\WININIT.INI
2013-06-01 11:49 - 2013-06-01 11:49 - 00000000 ____D C:\Users\Andrea\AppData\Roaming\Roxio Log Files
2013-06-01 11:35 - 2013-06-01 11:35 - 00495096 ____A C:\Users\Andrea\Downloads\Desktunes_RocketFuelInstaller.exe
2013-05-21 08:17 - 2013-05-21 08:17 - 02162344 ____A (Catalina Marketing Corp) C:\Users\Andrea\AppData\Local\BcsKtYcHW.dll
2013-05-21 08:17 - 2013-05-21 08:17 - 00926010 ____A C:\Users\Andrea\AppData\Local\a.zip
2013-05-15 23:06 - 2013-05-05 13:36 - 17818624 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.dll
2013-05-15 23:06 - 2013-05-05 13:16 - 02382848 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.tlb
2013-05-15 23:06 - 2013-05-05 11:25 - 12324864 ____A (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2013-05-15 23:06 - 2013-05-05 11:12 - 02382848 ____A (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
2013-05-15 23:02 - 2013-04-04 17:19 - 10926080 ____A (Microsoft Corporation) C:\Windows\System32\ieframe.dll
2013-05-15 23:02 - 2013-04-04 17:08 - 02312704 ____A (Microsoft Corporation) C:\Windows\System32\jscript9.dll
2013-05-15 23:02 - 2013-04-04 17:01 - 01346560 ____A (Microsoft Corporation) C:\Windows\System32\urlmon.dll
2013-05-15 23:02 - 2013-04-04 17:00 - 01392128 ____A (Microsoft Corporation) C:\Windows\System32\wininet.dll
2013-05-15 23:02 - 2013-04-04 16:59 - 01494528 ____A (Microsoft Corporation) C:\Windows\System32\inetcpl.cpl
2013-05-15 23:02 - 2013-04-04 16:58 - 00237056 ____A (Microsoft Corporation) C:\Windows\System32\url.dll
2013-05-15 23:02 - 2013-04-04 16:57 - 00085504 ____A (Microsoft Corporation) C:\Windows\System32\jsproxy.dll
2013-05-15 23:02 - 2013-04-04 16:56 - 00173056 ____A (Microsoft Corporation) C:\Windows\System32\ieUnatt.exe
2013-05-15 23:02 - 2013-04-04 16:55 - 00816640 ____A (Microsoft Corporation) C:\Windows\System32\jscript.dll
2013-05-15 23:02 - 2013-04-04 16:55 - 00599040 ____A (Microsoft Corporation) C:\Windows\System32\vbscript.dll
2013-05-15 23:02 - 2013-04-04 16:54 - 02147840 ____A (Microsoft Corporation) C:\Windows\System32\iertutil.dll
2013-05-15 23:02 - 2013-04-04 16:54 - 00729088 ____A (Microsoft Corporation) C:\Windows\System32\msfeeds.dll
2013-05-15 23:02 - 2013-04-04 16:51 - 00096768 ____A (Microsoft Corporation) C:\Windows\System32\mshtmled.dll
2013-05-15 23:02 - 2013-04-04 16:46 - 00248320 ____A (Microsoft Corporation) C:\Windows\System32\ieui.dll
2013-05-15 23:02 - 2013-04-04 14:11 - 01800704 ____A (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll
2013-05-15 23:02 - 2013-04-04 14:09 - 09738752 ____A (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll
2013-05-15 23:02 - 2013-04-04 14:02 - 01427968 ____A (Microsoft Corporation) C:\Windows\SysWOW64\inetcpl.cpl
2013-05-15 23:02 - 2013-04-04 14:02 - 01129472 ____A (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll
2013-05-15 23:02 - 2013-04-04 14:02 - 01104384 ____A (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll
2013-05-15 23:02 - 2013-04-04 14:01 - 00231936 ____A (Microsoft Corporation) C:\Windows\SysWOW64\url.dll
2013-05-15 23:02 - 2013-04-04 13:59 - 00065024 ____A (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll
2013-05-15 23:02 - 2013-04-04 13:58 - 00717824 ____A (Microsoft Corporation) C:\Windows\SysWOW64\jscript.dll
2013-05-15 23:02 - 2013-04-04 13:58 - 00142848 ____A (Microsoft Corporation) C:\Windows\SysWOW64\ieUnatt.exe
2013-05-15 23:02 - 2013-04-04 13:57 - 00420864 ____A (Microsoft Corporation) C:\Windows\SysWOW64\vbscript.dll
2013-05-15 23:02 - 2013-04-04 13:56 - 00607744 ____A (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll
2013-05-15 23:02 - 2013-04-04 13:55 - 01796096 ____A (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll
2013-05-15 23:02 - 2013-04-04 13:54 - 00073216 ____A (Microsoft Corporation) C:\Windows\SysWOW64\mshtmled.dll
2013-05-15 23:02 - 2013-04-04 13:50 - 00176640 ____A (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll
2013-05-15 21:12 - 2013-04-09 22:01 - 00983400 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\dxgkrnl.sys
2013-05-15 21:12 - 2013-04-09 22:01 - 00265064 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\dxgmms1.sys
2013-05-15 21:12 - 2013-02-26 22:02 - 00111448 ____A (Microsoft Corporation) C:\Windows\System32\consent.exe
2013-05-15 21:12 - 2013-02-26 21:52 - 14172672 ____A (Microsoft Corporation) C:\Windows\System32\shell32.dll
2013-05-15 21:12 - 2013-02-26 21:52 - 00197120 ____A (Microsoft Corporation) C:\Windows\System32\shdocvw.dll
2013-05-15 21:12 - 2013-02-26 21:48 - 01930752 ____A (Microsoft Corporation) C:\Windows\System32\authui.dll
2013-05-15 21:12 - 2013-02-26 21:47 - 00070144 ____A (Microsoft Corporation) C:\Windows\System32\appinfo.dll
2013-05-15 21:12 - 2013-02-26 20:55 - 12872704 ____A (Microsoft Corporation) C:\Windows\SysWOW64\shell32.dll
2013-05-15 21:12 - 2013-02-26 20:55 - 00180224 ____A (Microsoft Corporation) C:\Windows\SysWOW64\shdocvw.dll
2013-05-15 21:12 - 2013-02-26 20:49 - 01796096 ____A (Microsoft Corporation) C:\Windows\SysWOW64\authui.dll
2013-05-15 21:12 - 2011-02-03 03:25 - 00144384 ____A (Microsoft Corporation) C:\Windows\System32\cdd.dll
2013-05-15 21:11 - 2013-04-09 19:30 - 03153920 ____A (Microsoft Corporation) C:\Windows\System32\win32k.sys
2013-05-15 21:11 - 2013-03-18 21:53 - 00230400 ____A (Microsoft Corporation) C:\Windows\System32\wwansvc.dll
2013-05-15 21:11 - 2013-03-18 21:53 - 00048640 ____A (Microsoft Corporation) C:\Windows\System32\wwanprotdim.dll
2013-05-12 17:58 - 2013-05-13 09:12 - 00000955 ____A C:\Users\Public\Desktop\Ares.lnk

==================== One Month Modified Files and Folders =======

2013-06-09 23:04 - 2013-06-09 23:04 - 00000000 ____D C:\FRST
2013-06-09 17:25 - 2009-08-18 15:19 - 00000000 ___HD C:\Program Files (x86)\InstallShield Installation Information
2013-06-09 17:24 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\system
2013-06-09 17:17 - 2009-07-13 20:45 - 00014144 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2013-06-09 17:17 - 2009-07-13 20:45 - 00014144 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2013-06-09 17:13 - 2013-04-29 19:47 - 00000000 ____D C:\Users\Andrea\AppData\Local\Deployment
2013-06-09 17:09 - 2009-09-02 22:08 - 00000908 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2013-06-09 17:08 - 2012-07-25 19:18 - 00008962 ____A C:\Windows\setupact.log
2013-06-09 17:08 - 2009-07-13 21:08 - 00000006 ___AH C:\Windows\Tasks\SA.DAT
2013-06-09 16:44 - 2013-06-09 16:44 - 00001113 ____A C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2013-06-09 16:44 - 2013-06-09 16:44 - 00000000 ____D C:\Users\Andrea\AppData\Roaming\Malwarebytes
2013-06-09 16:44 - 2013-06-09 16:44 - 00000000 ____D C:\ProgramData\Malwarebytes
2013-06-09 16:44 - 2013-06-09 16:44 - 00000000 ____D C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-06-09 16:23 - 2013-06-09 16:23 - 10285040 ____A (Malwarebytes Corporation ) C:\Users\Andrea\Desktop\mbam-setup-1.75.0.1300.com
2013-06-09 13:44 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\System32\NDF
2013-06-09 13:35 - 2012-10-10 06:48 - 00000830 ____A C:\Windows\Tasks\Adobe Flash Player Updater.job
2013-06-09 13:30 - 2009-09-02 22:08 - 00000912 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2013-06-09 08:30 - 2009-09-26 00:49 - 01423445 ____A C:\Windows\WindowsUpdate.log
2013-06-08 20:46 - 2011-05-26 14:08 - 00000000 ____D C:\Users\Andrea\Documents\Surveys
2013-06-08 08:59 - 2013-06-03 07:10 - 00000000 ____D C:\Users\Andrea\Downloads\Roms
2013-06-06 20:06 - 2013-06-02 16:19 - 00000000 ____D C:\Users\Andrea\Downloads\Games
2013-06-06 09:15 - 2013-06-06 09:07 - 00000000 ____D C:\Users\Andrea\Downloads\DS & 3DS
2013-06-06 09:00 - 2013-06-06 08:58 - 00000000 ____D C:\Users\Andrea\Downloads\Old School
2013-06-06 06:00 - 2009-09-02 22:09 - 00002183 ____A C:\Users\Public\Desktop\Google Chrome.lnk
2013-06-05 19:16 - 2009-09-02 23:07 - 00455806 ____A C:\Windows\PFRO.log
2013-06-03 21:24 - 2009-07-13 21:13 - 00726444 ____A C:\Windows\System32\PerfStringBackup.INI
2013-06-03 08:26 - 2013-06-01 15:21 - 00000000 ____D C:\Users\Andrea\AppData\Roaming\uTorrent
2013-06-03 07:09 - 2013-06-02 12:29 - 00000000 ____D C:\Users\Andrea\Downloads\Hack Wii
2013-06-02 22:08 - 2012-07-25 20:51 - 00000000 ____D C:\Users\Andrea\AppData\Local\Conduit
2013-06-02 11:31 - 2013-06-02 11:31 - 07815799 ____A C:\Users\Andrea\Downloads\WiiBackupManager Build78.zip
2013-06-02 07:09 - 2013-06-01 15:23 - 00000000 ____D C:\Users\Andrea\AppData\Roaming\Nico Mak Computing
2013-06-01 16:38 - 2013-06-01 14:56 - 00000000 ____D C:\Users\Andrea\Downloads\WBFS Manager Covers
2013-06-01 15:25 - 2012-07-25 20:51 - 00000000 ____D C:\Users\Andrea\AppData\Local\CRE
2013-06-01 14:58 - 2013-06-01 14:58 - 00000000 ____D C:\Users\Andrea\AppData\Local\WBFSManager
2013-06-01 14:56 - 2013-06-01 14:56 - 00000954 ____A C:\Users\Andrea\Desktop\WBFS Manager 3.0.lnk
2013-06-01 14:56 - 2013-06-01 14:56 - 00000000 ____D C:\Program Files\WBFS
2013-06-01 14:55 - 2013-06-01 14:55 - 02845640 ____A C:\Users\Andrea\Downloads\WBFSManager3.0-RTW-x64.zip
2013-06-01 14:51 - 2013-06-01 14:51 - 02623374 ____A C:\Users\Andrea\Downloads\WBFSManager3.0.1-RTW-x86.zip
2013-06-01 11:58 - 2010-06-20 20:10 - 00000000 ____D C:\Program Files\WinRAR
2013-06-01 11:52 - 2013-06-01 11:52 - 00000181 ____A C:\Windows\WININIT.INI
2013-06-01 11:49 - 2013-06-01 11:49 - 00000000 ____D C:\Users\Andrea\AppData\Roaming\Roxio Log Files
2013-06-01 11:35 - 2013-06-01 11:35 - 00495096 ____A C:\Users\Andrea\Downloads\Desktunes_RocketFuelInstaller.exe
2013-05-27 15:41 - 2009-07-13 21:32 - 00000000 ____D C:\Windows\System32\FxsTmp
2013-05-27 10:08 - 2009-12-30 20:16 - 00000000 ____D C:\Users\Andrea\AppData\Roaming\Tutor
2013-05-27 10:07 - 2009-12-06 14:57 - 00000000 ____D C:\Users\Andrea\AppData\Local\VirtualStore
2013-05-27 09:59 - 2011-01-02 20:55 - 00000000 ____D C:\Users\Public\Documents\AAB
2013-05-27 09:58 - 2011-01-02 20:55 - 00000000 ____D C:\Users\Public\Documents\ASCP
2013-05-21 08:17 - 2013-05-21 08:17 - 02162344 ____A (Catalina Marketing Corp) C:\Users\Andrea\AppData\Local\BcsKtYcHW.dll
2013-05-21 08:17 - 2013-05-21 08:17 - 00926010 ____A C:\Users\Andrea\AppData\Local\a.zip
2013-05-16 06:35 - 2012-10-10 06:48 - 00692104 ____N (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe
2013-05-16 06:35 - 2012-10-10 06:48 - 00071048 ____N (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
2013-05-16 05:24 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\rescache
2013-05-15 23:42 - 2009-07-13 20:45 - 00451408 ____A C:\Windows\System32\FNTCACHE.DAT
2013-05-15 23:21 - 2009-09-02 22:16 - 00000000 ____D C:\ProgramData\Microsoft Help
2013-05-15 23:12 - 2010-01-16 12:24 - 75016696 ____A (Microsoft Corporation) C:\Windows\System32\MRT.exe
2013-05-13 09:12 - 2013-05-12 17:58 - 00000955 ____A C:\Users\Public\Desktop\Ares.lnk
2013-05-13 08:51 - 2012-07-21 20:59 - 00000000 ____D C:\Users\Andrea\Desktop\My Shared Folder
2013-05-12 17:58 - 2013-04-27 16:28 - 00000000 ____D C:\Program Files (x86)\Ares
2013-05-12 13:43 - 2012-04-15 11:57 - 00000000 ____D C:\Users\Andrea\AppData\Roaming\Epson
2013-05-12 13:43 - 2012-04-14 13:51 - 00000000 ____D C:\ProgramData\EPSON

==================== Known DLLs (Whitelisted) ================


==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK

==================== Restore Points =========================

Restore point made on: 2013-05-26 05:55:13
Restore point made on: 2013-05-27 11:22:38
Restore point made on: 2013-05-27 12:12:57
Restore point made on: 2013-05-29 07:05:55
Restore point made on: 2013-06-02 07:22:17
Restore point made on: 2013-06-02 15:51:21
Restore point made on: 2013-06-02 16:02:34
Restore point made on: 2013-06-05 19:28:45
Restore point made on: 2013-06-09 08:28:59
Restore point made on: 2013-06-09 13:49:10
Restore point made on: 2013-06-09 13:51:42
Restore point made on: 2013-06-09 14:02:13
Restore point made on: 2013-06-09 17:14:28
Restore point made on: 2013-06-09 17:16:21

==================== Memory info ===========================

Percentage of memory in use: 15%
Total physical RAM: 3935.02 MB
Available physical RAM: 3313.34 MB
Total Pagefile: 3933.17 MB
Available Pagefile: 3299.4 MB
Total Virtual: 8192 MB
Available Virtual: 8191.85 MB

==================== Drives ================================

Drive c: () (Fixed) (Total:290.37 GB) (Free:133.77 GB) NTFS (Disk=0 Partition=3)
Drive e: (Recovery) (Fixed) (Total:7.62 GB) (Free:0.83 GB) NTFS (Disk=0 Partition=1) ==>[System with boot components (obtained from reading drive)]
Drive g: () (Removable) (Total:1.86 GB) (Free:1.85 GB) FAT (Disk=1 Partition=1)
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
Drive y: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS (Disk=0 Partition=2) ==>[System with boot components (obtained from reading drive)]

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 298 GB) (Disk ID: 85EFE600)
Partition 1: (Not Active) - (Size=8 GB) - (Type=27)
Partition 2: (Active) - (Size=100 MB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=290 GB) - (Type=07 NTFS)

========================================================
Disk: 1 (Size: 2 GB) (Disk ID: 48183E69)
Partition 1: (Active) - (Size=2 GB) - (Type=06)


LastRegBack: 2013-06-03 22:09

==================== End Of Log ============================

#4 MrCharlie

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Posted 10 June 2013 - 06:04 AM

OK, here you go......this should get you going:

Please download the attached fixlist.txt and copy it to your flashdrive.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options. (as you did before)

Run FRST64 or FRST (which ever one you're using) and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

See if the computer boots normally now and if so..........

Download Malwarebytes Anti-Rootkit from HERE
  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt
To attach a log if needed:

Bottom right corner of this page.
Posted Image

New window that comes up.
Posted Image


~~~~~~~~~~~~~~~~~~~~~~~

Note:
If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:
Internet access
Windows Update
Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that they are now functioning normally.


MrC

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#5 clementine21

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Posted 10 June 2013 - 10:08 AM

I ran the scan twice and it didn't find any threats. Here are the logs.

Attached Files



#6 MrCharlie

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Posted 10 June 2013 - 10:13 AM

Good.......

Lets check for any adware while you're here:

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :
· Adwares (software ads)
· PUP/LPI (Potentially Undesirable Program)
· Toolbars
· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion method. It can be easily uninstalled using the "Uninstall" mode.


  • Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
  • Now click on the Search tab.
  • Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:
Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.
If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.

You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:

/DisableAskDetection - This option disables Ask Toolbar detection.


MrC

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#7 clementine21

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Posted 10 June 2013 - 10:38 AM

Here is the log. I have looked over the files and there's nothing I want to keep, but I do recognize the conduit folders. Sometimes my internet will open with this as a search bar. I have tried to delete in the past because I have no idea how it got on my laptop.

Attached Files



#8 MrCharlie

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Posted 10 June 2013 - 10:45 AM

It's all adware.....

Lots of adware found....lets clear it out.....
  • Please re-run AdwCleaner
  • Click on Delete button.
  • Confirm each time with OK if asked.
  • Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

Then......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
MrC

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#9 clementine21

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Posted 10 June 2013 - 11:05 AM

Here's the Adware log.

Attached Files



#10 clementine21

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Posted 10 June 2013 - 11:05 AM

And the security check

Results of screen317's Security Check version 0.99.64
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 10
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Microsoft Security Essentials
Avira Desktop
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
Java™ 6 Update 35
Java 7 Update 17
Java version out of Date!
Adobe Flash Player 10 Flash Player out of Date!
Adobe Reader 9
Adobe Reader XI
Google Chrome 27.0.1453.110
Google Chrome 27.0.1453.94
Google Chrome plugins...
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
Avira Antivir avgnt.exe
Avira Antivir avguard.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````

#11 MrCharlie

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Posted 10 June 2013 - 11:16 AM

Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Java™ 6 Update 35 <----please uninstall from your add/remove programs

Java 7 Update 17 <-------please update, should be Update 21

Java version out of Date! <--------Go to control panel > Java > Update Tab > Update Now
Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

If there's no update tab in Java, uninstall it and Download and install the latest version from Here
Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

---------------------------------------------

Adobe Flash Player 10 Flash Player out of Date! <----please check for an update if available (should be located in your control panel)

----------------------------------------------

Google Chrome 26.0.1453.94 <-----OLD
Google Chrome 27.0.1453.110<-----OK

You have traces of old versions of Google Chrome on the system.
Please download and run OldChromeRemover.
@Windows Vista/Windows 7-8 users must use “Run As Administrator.”

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Posted Image

Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

If you used DeFogger to disable your CD Emulation drivers, please re-enable them.

-------------------------------

Please download OTC to your desktop.
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

Malware Removal Expert


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#12 clementine21

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Posted 10 June 2013 - 11:55 AM

Thank you very much for helping me :) I have a quick question. I use Avira for protection but I should delete it because I also have Microsoft Security Essentials. I see on your suggestion page that I would need a firewall and anti-malware too. Is my windows firewall good enough or should I download one? So if I have Microsoft Security Essentials, my laptop firewall, and download the anti-malware... I should be better protected.

#13 MrCharlie

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Posted 10 June 2013 - 12:09 PM

Thank you very much for helping me I have a quick question. I use Avira for protection but I should delete it because I also have Microsoft Security Essentials.

Yes, you only need one anti-virus program on the system


I see on your suggestion page that I would need a firewall and anti-malware too. Is my windows firewall good enough or should I download one?

The Windows 7 firewall works well, no need to replace it.


So if I have Microsoft Security Essentials, my laptop firewall, and download the anti-malware... I should be better protected.

I suggest if you don't have the Pro version (paid version) of Malwarebytes, you purchase it now.
I just saw this...that it's on special today (but hold off until I confirm that.. if you decide to buy)
http://www.bitsdujou...es-anti-malware

With that combo, keep all your programs up-to-date, use Google Chrome and you should be well protected.

Let me know, MrC (I'll let you know about the special on MB)

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#14 MrCharlie

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Posted 10 June 2013 - 01:09 PM

Yes that special is OK to use. MrC

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#15 clementine21

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Posted 10 June 2013 - 04:41 PM

Sweet. Thanks for the tips.

#16 Maurice Naggar

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Posted 11 June 2013 - 08:40 AM

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!
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