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"check for updates" is grayed out


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#1 Rainbows

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Posted 10 June 2013 - 08:08 PM

On the update tab the "Check for updates" button is grayed out. Wit

#2 AdvancedSetup

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Posted 10 June 2013 - 08:16 PM

Hello Rainbows and :welcome:


Please create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post


Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.
  • When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.


Thanks

Ron Lewis
Forum Community Manager

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#3 exile360

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Posted 10 June 2013 - 09:16 PM

Greetings :)

This usually occurs if you are running the software from a limited user account. You should be able to log into an administrative user account or run the program as administrator and be able to update.
Samuel E Lindsey
Product Manager

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