Posted 12 June 2013 - 03:44 PM
Posted 12 June 2013 - 04:03 PM
The experts will need a bit more info to determine the cause/solution of your updating problem.
Please follow the instructions below and post back with the following logs as attachments to your next reply:
- Checkresults.txt from mbam-check
- A couple of protection logs, if you have them
- DDS.txt from DDS
- Attach.txt from DDS
Step 1 -- Create an mbam-check log:
Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.
Then, if you can, please also upload your 3 most recent Protection module logs:
In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs
Step 2 -- Run DDS and create 2 logs:
Download DDS from one of the locations below and save it to your Desktop:
Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.
- When done, DDS will open two (2) logs:
- Save both reports to your desktop
- Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
--->You can ignore the note about zipping the Attach.txt file in most cases.
Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 22.214.171.1240; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 126.96.36.1990; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 188.8.131.520; Sophos ES 10.3; SAS Free; CCleaner.
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