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Advantage Database Issue


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#1 Regulator1956

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Posted 17 July 2013 - 08:52 PM

Work computer has been running Malwarebytes for a while.  Great purchase.

 

I'm trying to load a product from Visitrack [http://www.visitrack.us/].  It uses the Advantage Database.

 

After install, the computer slows to molasses - 20 minutes to come back up from a reboot, instead of 2 or 3 - Windows XP.  Finally chased it down that if I turn off Malwarebytes, everything runs normally.

 

Of course, I want to run Malwarebytes.  Is there a known resolution for Advantage Database and/or should I just try putting different things on the Ignore List and/or ??

 

Thanks.



#2 AdvancedSetup

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Posted 17 July 2013 - 08:54 PM

There is no conflict that I'm aware of but this is also the first I've heard of this product.
Have you tried excluding the application and its folders from MBAM?

Maybe getting a log would help us to see more of what's going on.


Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file
Thanks

Ron Lewis
Forum Community Manager

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