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Scheduler not working, PRO version Windows 7

scheduler PRO windows 7

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#1 rps_rps

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Posted 21 July 2013 - 11:47 AM

I'm running the PRO version on Windows 7. None of the schedules I have created for automatic updates and scans are working. Any solutions?

Thanks

Peter

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#2 Firefox

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Posted 21 July 2013 - 12:08 PM

Hello and :welcome:

Sometimes a clean install may correct the issue you are having, let’s try that first and see if that helps.

Please go the following pinned topic located ==> HERE <== and let us know if this corrects the issue for you or not.

If that fails to correct the issue, then we would have to get some logs to look into the issue a little further.....

Please run the tools below and ATTACH (do not copy and paste) the logs so someone can better assist you.

Please post an mbam-check log:

Create an mbam-check log:
  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please attach the CheckResults.txt file which should now be located on your desktop to your next reply
Next:

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.
  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

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#3 rps_rps

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Posted 21 July 2013 - 12:42 PM

Thanks,

Here are the requested log files.

Peter

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#4 rps_rps

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Posted 21 July 2013 - 08:53 PM

Please note - I'm going to open a ticket with the help desk on that - want to let the forum helpers know so that they don't get caught out duplicating help desk work.

Thanks,

Peter



#5 exile360

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Posted 21 July 2013 - 10:10 PM

Excellent, thanks for letting us know. I'll close this topic now since you're being assisted via the helpdesk.

Thanks and good luck :)
Samuel E Lindsey
Product Manager

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