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Light Blue Screen on my laptop

light blue screen

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#1 Azmakah

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Posted 22 July 2013 - 10:02 AM

So I was looking on YouTube on how to make your PC faster, and I found one. The guy was saying to download Malwarebytes and go for a quick scan. So I did. And I found 4 errors. One was a trojan clicker located in C:/Windows/System32/msvfd32.dll .I was surprised that I had a trojan, and I deleted it with the other 3 things and a message appeared saying "Urgent you need to restart your computer" and I clicked "Yes" and like the thing said, it restarted my laptop, but when it booted up instead of showing the desktop and all that it just showed a light blue screen with nothing but the mouse cursor. Can someone help me? I'm scared I need to re-install the Windows. I have Windows 7 and a Samsung laptop. If you guys need any more details I'll look too see if I can find them. Thanks. Also I made a video from my mobile phone nad uploaded it to YouTube : http://www.youtube.c...h?v=NwvCHLJ4nBY



#2 daledoc1

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Posted 22 July 2013 - 10:04 AM

Hello and welcome, Azmakah: :)

 

Please follow the recommendations in this sticky topic: Available Assistance For Possibly Infected Computers.
A qualified helper will guide you through the cleanup process & will help you repair the damage from the infection.


Thanks,

daledoc1


Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 1.75.0.1300; Sophos ES 10.3; SAS Free; CCleaner.


#3 Azmakah

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Posted 22 July 2013 - 10:10 AM

I don't want to be rude or something with the program because it's very helpful but deleting the program from the safe mode fixed my problem. Thanks anyway for responding so fast to my topic!



#4 AdvancedSetup

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Posted 23 July 2013 - 12:12 AM

If you're certain that's okay but if not then there is no charge to have one of the Experts help you review for any further potential threats on the computer.


Ron Lewis
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