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#1 Brother_Jim

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Posted 22 July 2013 - 12:40 PM

I tried the self help tips and still nothing helps, everytime I run malwarebytes and as soon as it gets into filesystem scans it locks up all the time or either crashes. Runs ok in safemode, but not normal mode. Any ideas or where to go to reslove this issue?

 

System is win 7 prem with 2 GB ran 32 bits, the computer is a laptop Dell inspiron. Thanks

 

Brother_Jim



#2 Firefox

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Posted 22 July 2013 - 01:03 PM

Hello and :welcome:

Please run the tools below and ATTACH (do not copy and paste) the logs so someone can better assist you.

Please post an mbam-check log:

Create an mbam-check log:
  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please attach the CheckResults.txt file which should now be located on your desktop to your next reply
Next:

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.
  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

post-2065-0-92797800-1392234217.jpg


Dell Precision T7500, Win7 Ultimate 64bit fully updated, McAfee Corp Edition v8.8,
Watchguard Firewall, Intel Xeon E5606CPU, Dual Quad Core Processors, 16GB Ram,
E5606 @ 2.13GHz, Nvidia Quadro NVS420, Raid-1 Dual 1TB Sata 10000 rpm Hard Drives
Dual DVD Burners, IE10, Opera, MBAM, MBSB, MBAE


#3 Brother_Jim

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Posted 22 July 2013 - 03:20 PM

Attached File  CheckResults.txt   25.39KB   31 downloadsAttached File  attach.txt   13.45KB   37 downloads Attached File  dds.txt   18.69KB   111 downloadsHere are the logs requested.



#4 Firefox

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Posted 22 July 2013 - 03:48 PM

Thanks for posting those logs, and from looking through them, it seems you have some disk corruption going on and it is recommended that you first run a chkdsk on that hard drive. (This could have been cause by a sudden shut down of your computer or it could be your hard drive is starting to fail as you log shows that controller errors). I recommend performing a backup of all important files if you do not already have them backed up before proceeding.

Please try the following first. It should take at least 10 minutes to a couple of hours depending on the speed of your computer.

You have corrupted files on your disk. Please try running the following.
First close ALL Applications as this routine will automatically restart your computer.
Click on START - RUN and copy / paste the following entry into the box and click OK
CMD /C ECHO Y|CHKDSK C: /R | SHUTDOWN /R /T 30
You can now try a quick scan with Malwarebytes and see if it completes.

Also there's quite a bit of software such as toolbars and such that probably shouldn't be running that is slowing down your computer, we can have one of our experts help you clean the system up, all for free, just follow the instructions below.

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you
==== Event Viewer Messages From Past Week ========
.
7/22/2013 11:25:06 AM, Error: Ntfs [55]  - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OS.
7/22/2013 10:35:48 AM, Error: Microsoft-Windows-WLAN-AutoConfig [10000]  - WLAN Extensibility Module has failed to start. Module Path: C:\Windows\System32\bcmihvsrv.dll Error Code: 21
7/20/2013 8:43:08 AM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NAV service.
7/19/2013 9:11:37 AM, Error: Service Control Manager [7001]  - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:  The dependency service or group failed to start.
7/19/2013 9:11:37 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
7/19/2013 9:11:37 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
7/19/2013 9:11:34 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
7/19/2013 9:11:26 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
7/19/2013 9:11:25 AM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  BHDrvx86 ccSet_NAV ccSet_NST discache eeCtrl IDSVix86 SASDIFSV SASKUTIL spldr SRTSPX SymIRON SymNetS Wanarpv6
7/19/2013 4:40:32 PM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk1\DR2.
7/19/2013 4:26:49 PM, Error: Service Control Manager [7034]  - The Dell Wireless WLAN Tray Service service terminated unexpectedly.  It has done this 1 time(s).
7/19/2013 3:50:23 PM, Error: Service Control Manager [7030]  - The Local System Utility service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
7/19/2013 3:32:31 PM, Error: Service Control Manager [7000]  - The McciServiceHost service failed to start due to the following error:  The system cannot find the file specified.
7/19/2013 3:32:30 PM, Error: Service Control Manager [7000]  - The Search Protect by Conduit Updater service failed to start due to the following error:  The system cannot find the file specified.
7/19/2013 2:28:46 PM, Error: Service Control Manager [7030]  - The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
7/19/2013 2:13:20 PM, Error: Service Control Manager [7034]  - The DefaultTabUpdate service terminated unexpectedly.  It has done this 1 time(s).
7/19/2013 11:36:34 AM, Error: Service Control Manager [7034]  - The pcCMService service terminated unexpectedly.  It has done this 1 time(s).
7/19/2013 11:18:01 AM, Error: Ntfs [55]  - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.
7/19/2013 11:13:34 AM, Error: Service Control Manager [7031]  - The Norton AntiVirus service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
7/19/2013 11:00:16 AM, Error: Service Control Manager [7001]  - The Computer Browser service depends on the Server service which failed to start because of the following error:  The dependency service or group failed to start.
7/18/2013 10:03:45 AM, Error: Service Control Manager [7034]  - The IBUpdaterService service terminated unexpectedly.  It has done this 1 time(s).
7/18/2013 10:03:27 AM, Error: Service Control Manager [7034]  - The Search Protect by Conduit Updater service terminated unexpectedly.  It has done this 1 time(s).
7/18/2013 10:03:16 AM, Error: Service Control Manager [7034]  - The WebCake Desktop Updater service terminated unexpectedly.  It has done this 1 time(s).
7/17/2013 1:27:09 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.
7/16/2013 8:12:27 AM, Error: Service Control Manager [7034]  - The DefaultTabSearch service terminated unexpectedly.  It has done this 1 time(s).
7/15/2013 7:45:05 PM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the WebCake Desktop Updater service to connect.
7/15/2013 7:45:05 PM, Error: Service Control Manager [7000]  - The WebCake Desktop Updater service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
.
==== End Of File ===========================

post-2065-0-92797800-1392234217.jpg


Dell Precision T7500, Win7 Ultimate 64bit fully updated, McAfee Corp Edition v8.8,
Watchguard Firewall, Intel Xeon E5606CPU, Dual Quad Core Processors, 16GB Ram,
E5606 @ 2.13GHz, Nvidia Quadro NVS420, Raid-1 Dual 1TB Sata 10000 rpm Hard Drives
Dual DVD Burners, IE10, Opera, MBAM, MBSB, MBAE





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