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How can I get product ID and key?

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#1 bbyx


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Posted 28 July 2013 - 11:30 AM

I bought Malwarebytes Anti-malware today, but I can't active it, because I don't have the product ID or key. I thought they would sent me email about the ID and the key, but I just got an email like this:


Confirm your Malwarebytes Newsletter Subscription!

Thank you for signing up for our newsletter.  To confirm your newsletter subscription, please click HERE.

This subscription will include free offerings, discounted products, common questions from our users, as well as tips and other important information on how to best protect yourself from other attacks to your computer.



The Malwarebytes Team


I bought it from https://store.malwar...url-inproductlp, I checked my bank account, and I was charged $24.95, but I have no product ID or key, my software is still trial.


Can anyone help me? Thank you.

#2 Firefox


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Posted 28 July 2013 - 12:16 PM

Hello and :welcome:

Sorry to hear your having problems activating your Malwarebytes. Have you checked in your junk mail to make sure it did not get marked as junk?

You should contact Cleverbridge.....

If you lost your ID and License Key then send an email to: cs@cleverbridge.com

Phone: +1-866-522-6855
Monday - Friday: 8:00 AM - 8:00 PM (CST)
Also, their contact info can be found HERE.

when you get the email Print it out

Malwarebytes Tech support does not have any access to, nor information pertaining to any sales\shipping\user account\registration issues.

If you need anything else just post.

Thanks :)


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