Jump to content


Photo
- - - - -

Can't get rid of PUP optional infections


  • This topic is locked This topic is locked
28 replies to this topic

#1 zygotic

zygotic

    New Member

  • Members
  • Pip
  • 17 posts

Posted 05 August 2013 - 07:23 AM

Like many other people on here, I too am having issues with getting rid of PUP optional infections.

 

I'm not tech savy at all but here is the DDS.txt and attach.txt logs:

 

Please help!!!!
 

Attached Files



#2 Maniac

Maniac

    Forum Deity

  • Experts
  • PipPipPipPipPipPip
  • 21,405 posts
  • Gender:Male
  • Location:Bulgaria, EU

Posted 05 August 2013 - 07:31 AM

Hello zygotic and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:
  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Step 1

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Step 2

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
Step 3
  • Launch Malwarebytes' Anti-Malware
  • Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
  • Go to Scanner tab and select Perform Quick Scan, then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.


Step 4
  • Download on the desktop RogueKiller
  • Quit all programs
  • Start RogueKiller.exe
  • Wait until Prescan has finished ...
  • Click on Scan. Click on Report and copy/paste the content of the notepad in your next reply.
In your next reply, post the following log files:
  • Junkware Removal Tool log
  • AdwCleaner log
  • Malwarebytes' Anti-Malware log
  • RogueKiller log

My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here paypal.gif

#3 zygotic

zygotic

    New Member

  • Members
  • Pip
  • 17 posts

Posted 05 August 2013 - 07:56 AM

Thank you! As I'm currently busy today I'll do this tomorrow.

 

Out of curiosity, is this a serious infection? 

 

I just don't understand how it came to be on my computer.



#4 Maniac

Maniac

    Forum Deity

  • Experts
  • PipPipPipPipPipPip
  • 21,405 posts
  • Gender:Male
  • Location:Bulgaria, EU

Posted 05 August 2013 - 07:59 AM

No, it is not. It is bundled in legitimate application.
My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here paypal.gif

#5 zygotic

zygotic

    New Member

  • Members
  • Pip
  • 17 posts

Posted 06 August 2013 - 06:03 AM

Ok, hello. I've done all the scans and here are the logs from each scan:

 

Junkware removal scan log:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.3.4 (08.06.2013:1)
OS: Windows 7 Home Premium x86
Ran by karen on 06/08/2013 at 11:24:27.75
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows\\AppInit_DLLs
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\\DefaultScope

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\{BDB69379-802F-4EAF-B541-F8DE92DD98DB}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\browserconnection.dll
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{CE4DB5A3-58E6-41F1-8761-47238DF4F468}
Failed to delete: [Registry Key] HKEY_CURRENT_USER\Software\datamngr
Failed to delete: [Registry Key] HKEY_CURRENT_USER\Software\datamngr_toolbar
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\ilivid
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\ilividtoolbarguid
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\installcore
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\performersoft llc
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\torch
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\ilividtoolbarguid
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\babylon
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\datamngr
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\tarma installer
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\torch
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\applications\ilividsetup.exe
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\ilividiehelper.dnsguard
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\ilividiehelper.dnsguard.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\prod.cap
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47c0-9269-B4C6572FD61A}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}

 

~~~ Files

Successfully deleted [File] C:\Windows\system32\Tasks\CreateChoiceProcessTask
Successfully deleted: [File] "C:\Windows\system32\roboot.exe"

 

~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\babylon"
Successfully deleted: [Folder] "C:\ProgramData\boost_interprocess"
Successfully deleted: [Folder] "C:\ProgramData\partner"
Successfully deleted: [Folder] "C:\Users\karen\AppData\Roaming\performersoft"
Successfully deleted: [Folder] "C:\Users\karen\appdata\local\ilivid"
Successfully deleted: [Folder] "C:\Users\karen\appdata\local\torch"
Successfully deleted: [Folder] "C:\Users\karen\appdata\locallow\babylontoolbar"
Successfully deleted: [Folder] "C:\Users\karen\appdata\locallow\datamngr"
Successfully deleted: [Folder] "C:\Users\karen\appdata\locallow\ilividtoolbarguid"
Successfully deleted: [Folder] "C:\Users\karen\appdata\locallow\searchresultstb"
Successfully deleted: [Folder] "C:\Program Files\file scout"
Successfully deleted: [Folder] "C:\Program Files\search results toolbar"

 

~~~ Chrome

Successfully deleted: [Folder] C:\Users\karen\appdata\local\Google\Chrome\User Data\Default\Extensions\pgafcinpmmpklohkojmllohdhomoefph

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 06/08/2013 at 11:27:16.38
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

AdwCleaner log:

 

# AdwCleaner v2.306 - Logfile created 08/06/2013 at 11:33:58
# Updated 19/07/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (32 bits)
# User : karen - KAREN-PC
# Boot Mode : Normal
# Running from : C:\Users\karen\Desktop\adwcleaner.exe
# Option [Delete]

***** [Services] *****

***** [Files / Folders] *****

File Deleted : C:\user.js
File Deleted : C:\Users\karen\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\iLivid.lnk
Folder Deleted : C:\Users\karen\AppData\Local\Temp\{f34c9277-6577-4dff-b2d7-7d58092f272f}
Folder Deleted : C:\Users\karen\AppData\Roaming\StatusWinks

***** [Registry] *****

Key Deleted : HKCU\Software\59538fd9b335e841
Key Deleted : HKCU\Software\APN DTX
Key Deleted : HKCU\Software\DataMngr
Key Deleted : HKCU\Software\DataMngr_Toolbar
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\bProtectSettings
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{944FEDFD-C4FD-441D-8275-9C651A9FFBDE}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D0F4A166-B8D4-48B8-9D63-80849FE137CB}
Key Deleted : HKLM\SOFTWARE\59538fd9b335e841
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D97A8234-F2A2-4AD4-91D5-FECDB2C553AF}
Key Deleted : HKLM\Software\DataMngr
Key Deleted : HKLM\Software\iLividSRTB
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\datamngrUI_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\datamngrUI_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLivid_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLivid_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividMediaBar_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividMediaBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividSetup_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividSetup_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SetupDataMngr_Searchqu_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SetupDataMngr_Searchqu_RASMANCS
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\063A857434EDED11A893800002C0A966
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ilivid
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Search Results Toolbar
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes [bProtectorDefaultScope]
Value Deleted : HKCU\Software\Mozilla\Firefox\Extensions [statuswinks@StatusWinks]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [10]
Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [statuswinks@StatusWinks]

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16635

[OK] Registry is clean.

-\\ Google Chrome v28.0.1500.95

File : C:\Users\karen\AppData\Local\Google\Chrome\User Data\Default\Preferences




*************************

AdwCleaner[R1].txt - [3892 octets] - [06/08/2013 11:32:51]
AdwCleaner[S1].txt - [3718 octets] - [06/08/2013 11:33:58]

########## EOF - C:\AdwCleaner[S1].txt - [3778 octets] ##########

 

 

Malwarebytes log:

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.08.06.01

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 10.0.9200.16635
karen :: KAREN-PC [administrator]

06/08/2013 11:39:53
mbam-log-2013-08-06 (11-39-53).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 214388
Time elapsed: 10 minute(s), 58 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

 

RogueKiller log:

 

RogueKiller V8.6.5 [Aug  5 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.co...es/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 32 bits version
Started in : Normal mode
User : karen [Admin rights]
Mode : Scan -- Date : 08/06/2013 11:55:39
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 6 ¤¤¤
[RUN][SUSP PATH] HKCU\[...]\Run : Google Update ("C:\Users\karen\AppData\Local\Google\Update\GoogleUpdate.exe" /c [7]) -> FOUND
[RUN][SUSP PATH] HKUS\S-1-5-21-3242055426-2972767584-1155037981-1000\[...]\Run : Google Update ("C:\Users\karen\AppData\Local\Google\Update\GoogleUpdate.exe" /c [7]) -> FOUND
[HJ POL] HKCU\[...]\System : DisableTaskMgr (0) -> FOUND
[HJ POL] HKCU\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 5 ¤¤¤
[V1][SUSP PATH] GoogleUpdateTaskUserS-1-5-21-3242055426-2972767584-1155037981-1000UA.job : C:\Users\karen\AppData\Local\Google\Update\GoogleUpdate.exe - /ua /installsource scheduler [7][x] -> FOUND
[V1][SUSP PATH] GoogleUpdateTaskUserS-1-5-21-3242055426-2972767584-1155037981-1000Core.job : C:\Users\karen\AppData\Local\Google\Update\GoogleUpdate.exe - /c [7] -> FOUND
[V2][ROGUE ST] 4710 : wscript.exe - C:\Users\karen\AppData\Local\Temp\launchie.vbs //B -> FOUND
[V2][SUSP PATH] GoogleUpdateTaskUserS-1-5-21-3242055426-2972767584-1155037981-1000Core : C:\Users\karen\AppData\Local\Google\Update\GoogleUpdate.exe - /c [7] -> FOUND
[V2][SUSP PATH] GoogleUpdateTaskUserS-1-5-21-3242055426-2972767584-1155037981-1000UA : C:\Users\karen\AppData\Local\Google\Update\GoogleUpdate.exe - /ua /installsource scheduler [7][x] -> FOUND

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts

 

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD3200BEVT-22ZCT0 +++++
--- User ---
[MBR] f08fe5d52589f3410976386ed4852c11
[BSP] d0667b7db2bff96fbe4f482ba0ea7eb7 : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 9500 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 19458048 | Size: 295743 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_S_08062013_115539.txt >>

 

 

I hope that all makes sense to you and you can help me.

 

Thank you.



#6 zygotic

zygotic

    New Member

  • Members
  • Pip
  • 17 posts

Posted 06 August 2013 - 06:19 AM

Quick question: I don't know if I should have but I deleted the infected files found on the RogueKiller scan.

 

Should I have done that?



#7 zygotic

zygotic

    New Member

  • Members
  • Pip
  • 17 posts

Posted 06 August 2013 - 06:39 AM

Now pages aren't opening when I go on the internet. It's all gone very slow. What have I done? :(



#8 zygotic

zygotic

    New Member

  • Members
  • Pip
  • 17 posts

Posted 06 August 2013 - 07:23 AM

Maniac, please help me.



#9 Maniac

Maniac

    Forum Deity

  • Experts
  • PipPipPipPipPipPip
  • 21,405 posts
  • Gender:Male
  • Location:Bulgaria, EU

Posted 06 August 2013 - 11:25 AM

Why did you fix them without my instructions? That's all you had to do:

  • Download on the desktop RogueKiller
  • Quit all programs
  • Start RogueKiller.exe
  • Wait until Prescan has finished ...
  • Click on Scan. Click on Report and copy/paste the content of the notepad in your next reply.

Try to reinstall Google Chrome.
My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here paypal.gif

#10 zygotic

zygotic

    New Member

  • Members
  • Pip
  • 17 posts

Posted 06 August 2013 - 05:48 PM

I'm really sorry that I didn't listen to you.

 

But now that my internet freezes up, how do I reinstall google chrome? It won't even let me into the website.



#11 Maniac

Maniac

    Forum Deity

  • Experts
  • PipPipPipPipPipPip
  • 21,405 posts
  • Gender:Male
  • Location:Bulgaria, EU

Posted 07 August 2013 - 04:25 AM

Restore your system:
http://windows.micro.../system-restore

Maybe from the day start from the beginning.
My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here paypal.gif

#12 zygotic

zygotic

    New Member

  • Members
  • Pip
  • 17 posts

Posted 07 August 2013 - 05:51 AM

Thank you!

 

The internet is working again.

 

Ok, I'm so sorry I didn't listen to you, Borislav. From now on I will only do what you tell me to do.

 

So what do you want me to do now?

 

Just to let you know, since the system restore, the Junkware removal tool, AdwCleaner and RogueKiller are no longer on my desktop.



#13 Maniac

Maniac

    Forum Deity

  • Experts
  • PipPipPipPipPipPip
  • 21,405 posts
  • Gender:Male
  • Location:Bulgaria, EU

Posted 07 August 2013 - 05:59 AM

We start from the beginning.
http://forums.malwar...?showtopic=9573
My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here paypal.gif

#14 zygotic

zygotic

    New Member

  • Members
  • Pip
  • 17 posts

Posted 08 August 2013 - 05:24 AM

Ok, sorry about the lateness of my reply. So busy this week.

 

So let's start again.

 

Here is the dds.txt log -

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 10.0.9200.16635
Run by karen at 11:18:52 on 2013-08-08
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.3033.1847 [GMT 1:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe
C:\Program Files\CyberLink\YouCam\YouCamTray.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\The TechGuys\Launch\Launch.exe
C:\Program Files\OEM\LIVE! OSD 1.14(AD)\osd.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\sppsvc.exe
c:\Program Files\Microsoft Security Client\MpCmdRun.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
.
============== Pseudo HJT Report ===============
.


BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [Reminder] c:\program files\ttg\reminder\Reminder.exe
uRun: [Google Update] "c:\users\karen\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe -s
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [MDS_Menu] "c:\program files\cyberlink\mediashowespresso\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\mediashowespresso" updatewithcreateonce "software\cyberlink\mediashow espresso\5.0"
mRun: [CLMLServer] "c:\program files\cyberlink\power2go\CLMLSvc.exe"
mRun: [UpdateP2GoShortCut] "c:\program files\cyberlink\power2go\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\power2go" updatewithcreateonce "software\cyberlink\power2go\6.0"
mRun: [UCam_Menu] "c:\program files\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\youcam" updatewithcreateonce "software\cyberlink\youcam\3.0"
mRun: [YouCam Mirror Tray icon] "c:\program files\cyberlink\youcam\YouCamTray.exe" /s
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [DATAMNGR] c:\progra~1\search~1\datamngr\DATAMN~1.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\launch.lnk - c:\windows\installer\{4a65dad2-e914-4923-9c2a-81b968a68ce2}\_A685CC3126A7CC37D335DE.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\osd.lnk - c:\windows\installer\{73289228-1853-4623-982a-eb17ff0270ca}\_CCB0CAEC2D875359E0C287.exe
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}



TCP: NameServer = 192.168.1.254
TCP: Interfaces\{B8D3022A-29F4-45DB-9556-5EB101D2A478} : DHCPNameServer = 192.168.1.254
Notify: igfxcui - igfxdev.dll
AppInit_DLLs= c:\progra~2\browse~1\261040~1.25\{c16c1~1\browse~1.dll
SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2013-6-18 211560]
R1 RapportCerberus_53984;RapportCerberus_53984;c:\programdata\trusteer\rapport\store\exts\rapportcerberus\53984\RapportCerberus32_53984.sys [2013-6-1 317424]
R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2013-2-13 102680]
R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2013-2-13 173880]
R2 LiveGpdKBFilter;LiveGpdKBFilter;c:\windows\system32\drivers\LiveGpdKBFilter.sys [2009-9-1 4096]
R2 LiveIO;LiveIO;c:\windows\system32\drivers\LiveIO.sys [2009-9-1 15312]
R2 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2010-10-24 107392]
R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2013-2-13 1124184]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2009-9-1 122368]
R3 Livekbc;Livekbc;c:\windows\system32\drivers\Livekbc.sys [2009-9-1 4096]
R3 Livemouclass;Livemouclass;c:\windows\system32\drivers\Livemouclass.sys [2009-9-1 3968]
R3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\NisSrv.exe [2013-6-20 295376]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-9-1 167936]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2013-2-13 102008]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [2009-9-1 166912]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-7-1 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-7-8 1343400]
.
=============== Created Last 30 ================
.
2013-08-07 12:05:41 -------- d-----w- c:\windows\system32\MRT
2013-08-07 11:58:44 698504 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{d2d58bd7-2ea0-41f9-bedc-875f22b11a57}\gapaengine.dll
2013-08-07 11:57:28 7143960 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{23fff231-9657-41f1-984a-24b114e682f2}\mpengine.dll
2013-08-07 10:42:15 7068072 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2013-08-06 10:24:23 -------- d-----w- c:\windows\ERUNT
2013-07-12 21:16:09 1247744 ----a-w- c:\windows\system32\DWrite.dll
2013-07-12 21:16:00 1620480 ----a-w- c:\windows\system32\WMVDECOD.DLL
2013-07-12 21:15:58 509440 ----a-w- c:\windows\system32\qedit.dll
2013-07-12 21:15:55 2347520 ----a-w- c:\windows\system32\win32k.sys
2013-07-12 21:14:53 988672 ----a-w- c:\program files\windows journal\JNTFiltr.dll
2013-07-12 21:14:53 936448 ----a-w- c:\program files\common files\microsoft shared\ink\journal.dll
2013-07-12 21:14:52 969216 ----a-w- c:\program files\windows journal\JNWDRV.dll
2013-07-12 21:14:52 1221632 ----a-w- c:\program files\windows journal\NBDoc.DLL
2013-07-12 21:14:31 680960 ----a-w- c:\program files\windows defender\MpSvc.dll
2013-07-12 21:14:31 392704 ----a-w- c:\program files\windows defender\MpClient.dll
2013-07-12 21:14:31 224768 ----a-w- c:\program files\windows defender\MpCommu.dll
.
==================== Find3M  ====================
.
2013-06-18 20:50:08 211560 ----a-w- c:\windows\system32\drivers\MpFilter.sys
2013-06-18 20:50:08 107392 ----a-w- c:\windows\system32\drivers\NisDrvWFP.sys
2013-06-15 17:54:41 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-06-15 17:54:40 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-06-11 23:43:37 1767936 ----a-w- c:\windows\system32\wininet.dll
2013-06-11 23:43:00 2877440 ----a-w- c:\windows\system32\jscript9.dll
2013-06-11 23:42:58 61440 ----a-w- c:\windows\system32\iesetup.dll
2013-06-11 23:42:58 109056 ----a-w- c:\windows\system32\iesysprep.dll
2013-06-11 22:51:45 71680 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe
2013-06-07 02:37:52 2706432 ----a-w- c:\windows\system32\mshtml.tlb
2013-05-13 04:45:55 140288 ----a-w- c:\windows\system32\cryptsvc.dll
2013-05-13 04:45:55 1160192 ----a-w- c:\windows\system32\crypt32.dll
2013-05-13 04:45:55 103936 ----a-w- c:\windows\system32\cryptnet.dll
2013-05-13 03:08:10 903168 ----a-w- c:\windows\system32\certutil.exe
2013-05-13 03:08:06 43008 ----a-w- c:\windows\system32\certenc.dll
.
============= FINISH: 11:21:13.83 ===============
 



#15 zygotic

zygotic

    New Member

  • Members
  • Pip
  • 17 posts

Posted 08 August 2013 - 05:26 AM

And here is the attach.txt log:

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 10/01/2010 11:19:20
System Uptime: 08/08/2013 11:13:51 (0 hours ago)
.
Motherboard: Advent                           |  | Roma                           
Processor: Intel® Celeron® CPU          900  @ 2.20GHz | U2E1 | 2194/mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 289 GiB total, 236.996 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP617: 29/06/2013 07:56:05 - Windows Update
RP618: 02/07/2013 20:42:55 - Windows Update
RP619: 08/07/2013 20:07:37 - Windows Update
RP620: 12/07/2013 22:15:46 - Windows Update
RP621: 12/07/2013 22:30:41 - Windows Update
RP622: 17/07/2013 15:18:46 - Windows Update
RP623: 21/07/2013 08:26:50 - Windows Update
RP624: 24/07/2013 13:54:13 - Windows Update
RP625: 27/07/2013 22:46:58 - Windows Update
RP626: 02/08/2013 20:56:10 - Windows Update
RP627: 06/08/2013 13:12:17 - Windows Update
RP628: 07/08/2013 11:31:57 - Restore Operation
RP629: 07/08/2013 12:56:07 - Windows Update
RP630: 07/08/2013 13:00:42 - Windows Update
.
==== Installed Programs ======================
.
 Update for Microsoft Office 2007 (KB2508958)
Acrobat.com
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.5)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bonjour
CCScore
Compatibility Pack for the 2007 Office system
CyberLink MediaShow Espresso
CyberLink Power2Go
CyberLink YouCam
docrafts DIGITAL Designer
docrafts Digital Designer™
ESSCDBK
ESScore
ESSgui
ESSini
ESSPCD
ESSSONIC
ESSTOOLS
essvatgt
Foxit Reader
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
iLivid
Intel® Graphics Media Accelerator Driver
Intel® TV Wizard
Intel® Matrix Storage Manager
iTunes
kgcbaby
kgcbase
kgchday
kgchlwn
kgcinvt
kgckids
kgcmove
kgcvday
Kodak EasyShare software
KSU
Launch
LIVE! Control Center 1.05
LIVE! OSD 1.14(AD)
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 4 Client Profile
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Standard 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Works
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
My Craft Studio
My Craft Studio Professional 2.1.4.0
netbrdg
Notifier
OfotoXMI
Pacman
Papercraft Factory
PCDADDIN
PCDHELP
PhotoMail Maker
PlayReady PC Runtime x86
QuickTime
Rapport
Realtek 8136 8168 8169 Ethernet Driver
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
REALTEK Wireless LAN Driver
Search-Results Toolbar
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
SFR
SHASTA
SKIN0001
SKINXSDK
SpaceInvadersAnniversary
staticcr
Synaptics Pointing Device Driver
tooltips
Torch
Unity Web Player
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817563) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VPRINTOL
WIRELESS
.
==== Event Viewer Messages From Past Week ========
.
07/08/2013 12:54:51, Error: Microsoft-Windows-WMPNSS-Service [14332]  - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
.
==== End Of File ===========================
 



#16 Maniac

Maniac

    Forum Deity

  • Experts
  • PipPipPipPipPipPip
  • 21,405 posts
  • Gender:Male
  • Location:Bulgaria, EU

Posted 08 August 2013 - 05:26 AM

What about Attach.txt content?
My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here paypal.gif

#17 Maniac

Maniac

    Forum Deity

  • Experts
  • PipPipPipPipPipPip
  • 21,405 posts
  • Gender:Male
  • Location:Bulgaria, EU

Posted 08 August 2013 - 05:28 AM

Step 1

Please uninstall this application: Search-Results Toolbar


Step 2

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Step 3

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
Step 4
  • Launch Malwarebytes' Anti-Malware
  • Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
  • Go to Scanner tab and select Perform Quick Scan, then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.


In your next reply, post the following log files:
  • Junkware Removal Tool log
  • AdwCleaner log
  • Malwarebytes' Anti-Malware log

My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here paypal.gif

#18 zygotic

zygotic

    New Member

  • Members
  • Pip
  • 17 posts

Posted 08 August 2013 - 06:37 AM

I'm sorry, but how do I uninstall search-results toolbar?

 

I'm really sorry but I'm a real novice at this. You're gonna have to be patient with me.



#19 Maniac

Maniac

    Forum Deity

  • Experts
  • PipPipPipPipPipPip
  • 21,405 posts
  • Gender:Male
  • Location:Bulgaria, EU

Posted 08 August 2013 - 06:40 AM

Follow the instructions here:
http://windows.micro...ogram=windows-7
My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here paypal.gif

#20 zygotic

zygotic

    New Member

  • Members
  • Pip
  • 17 posts

Posted 08 August 2013 - 06:50 AM

I've tried uninstalling it but it won't uninstall.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users