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PUP.Optionals keep coming back, please help

PUP.Optional

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#1 jim006

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Posted 09 August 2013 - 09:18 AM

Hi,

 

Please help me stop getttng these.  I keep getting these PUP.Optionals.  Here are my malwarebytes scan results:

 

7/28/2013 11:29PM -- Malwarebytes Scan
Files Detected: 1
C:\$Recycle.Bin\S-1-5-21-848127464-362688142-2794950405-1005\$RR9J5EJ.exe (PUP.Optional.Somoto) -> Quarantined and deleted successfully.

8/5/2013  8:46 PM -- Malwarebytes Scan
Files Detected: 1
C:\Users\James\AppData\Local\Temp\is357113909\DeltaTB.exe (PUP.Optional.Delta.A) -> Quarantined and deleted successfully.


8/7/2013 7:43 PM -- Malwarebytes Scan
Files Detected: 1
C:\Users\James\AppData\Local\Temp\NRoxCGmK.exe.part (PUP.Optional.IBryte.A) -> Quarantined and deleted successfully.

(I installed malwarebytes pro between these two scans)

8/8/2013 8:09 AM -- Malwarebytes Scan
Files Detected: 1
C:\Users\James\Downloads\SFInstaller_SFFZ_filezilla_8706467_.exe (PUP.Optional.BundledToolBar.A) -> Quarantined and deleted successfully.


8/8/2013 10:15 PM -- Malwarebytes Scan
Registry Keys Detected: 1
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\VAIO Satisfaction Survey.3.0 (PUP.Optional.Surf) -> Quarantined and deleted successfully.
Files Detected: 1
C:\Program Files (x86)\Sony\VAIO Survey\uninstall.exe (PUP.Optional.Surf) -> Quarantined and deleted successfully.

 

 

Thank you!

Attached Files



#2 MrCharlie

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Posted 09 August 2013 - 09:57 AM

Welcome to the forum.

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :
· Adwares (software ads)
· PUP/LPI (Potentially Undesirable Program)
· Toolbars
· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion method. It can be easily uninstalled using the "Uninstall" mode.

  • Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
  • Now click on the Search tab.
  • Please post the contents of the log-file created in your next post.
Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:
Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.
If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.

You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:

/DisableAskDetection - This option disables Ask Toolbar detection.


MrC

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#3 jim006

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Posted 09 August 2013 - 10:16 AM

MrC,

 

Thanks for your quick response.  The results are below.  I'll wait to hear your next step.  Thanks.

 

# AdwCleaner v2.306 - Logfile created 08/09/2013 at 10:12:41
# Updated 19/07/2013 by Xplode
# Operating system : Windows 7 Professional Service Pack 1 (64 bits)
# User : James - JAMES-VAIO
# Boot Mode : Normal
# Running from : C:\Users\James\Desktop\adwcleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****

Key Found : HKCU\Software\Conduit
Key Found : HKCU\Software\InstallCore
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Found : HKLM\Software\Conduit
Key Found : HKLM\Software\DeviceVM
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{7D86A08B-0A8F-4BE0-B693-F05E6947E780}
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16635

[OK] Registry is clean.

-\\ Mozilla Firefox v22.0 (en-US)

File : C:\Users\James\AppData\Roaming\Mozilla\Firefox\Profiles\3w3cztgt.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v28.0.1500.95

File : C:\Users\James\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [2002 octets] - [09/08/2013 10:12:41]

########## EOF - C:\AdwCleaner[R1].txt - [2062 octets] ##########
 



#4 MrCharlie

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Posted 09 August 2013 - 10:36 AM

Lots of adware found....lets clear it out.....
  • Please re-run AdwCleaner
  • Click on Delete button.
  • Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
Note: You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

Then......

thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Last.........

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

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#5 jim006

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Posted 09 August 2013 - 11:25 AM

Ran the AdwCleaner delete procedure but had trouble with the reboot.

 

Got the desk top but then just the hour glass (or spinning circle icon in my case).  Could not get the task manager so about after 10 minutes, I forced a manual shutdown and was able to reboot in safe mode.  Tried a regular reboot, got the desktop but no icons this time.  Waited about 8 min and forced a shutdow and now I'm in save mode again.

 

SShould I continue with the procedure you recomended or do something else?  (Below is the AdwCleaner file.  It never came up, but I found it where you said)

 

# AdwCleaner v2.306 - Logfile created 08/09/2013 at 10:47:11
# Updated 19/07/2013 by Xplode
# Operating system : Windows 7 Professional Service Pack 1 (64 bits)
# User : James - JAMES-VAIO
# Boot Mode : Normal
# Running from : C:\Users\James\Desktop\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****

Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\InstallCore
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\DeviceVM
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{7D86A08B-0A8F-4BE0-B693-F05E6947E780}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16635

[OK] Registry is clean.

-\\ Mozilla Firefox v22.0 (en-US)

File : C:\Users\James\AppData\Roaming\Mozilla\Firefox\Profiles\3w3cztgt.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v28.0.1500.95

File : C:\Users\James\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [2125 octets] - [09/08/2013 10:12:41]
AdwCleaner[R2].txt - [2185 octets] - [09/08/2013 10:46:41]
AdwCleaner[S1].txt - [2150 octets] - [09/08/2013 10:47:11]

########## EOF - C:\AdwCleaner[S1].txt - [2210 octets] ##########
 



#6 MrCharlie

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Posted 09 August 2013 - 11:49 AM

Can you get to normal mode?

MrC

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#7 jim006

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Posted 09 August 2013 - 11:51 AM

IT booted up in normal mode now.  I bet I didn't wait long enough.  Sorry about that.  I will continue with the rest of teh procedure and report back.

 

Thank you



#8 MrCharlie

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Posted 09 August 2013 - 12:19 PM

OK...MrC

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#9 jim006

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Posted 09 August 2013 - 12:58 PM

Mr C, I finished the process.  Below is the JRT and malewarebytes log.  Do you think we closed the hole that these pups were coming through?

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.3.9 (08.09.2013:1)
OS: Windows 7 Professional x64
Ran by James on Fri 08/09/2013 at 11:55:44.00
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\ytd video downloader"
Successfully deleted: [Folder] "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ytd video downloader"



~~~ FireFox

Emptied folder: C:\Users\James\AppData\Roaming\mozilla\firefox\profiles\3w3cztgt.default\minidumps [8 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 08/09/2013 at 12:10:44.20
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Here is the malewarebytes log:

Malwarebytes Anti-Malware (PRO) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.08.09.05

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16635
James :: JAMES-VAIO [administrator]

Protection: Disabled

8/9/2013 12:33:08 PM
mbam-log-2013-08-09 (12-33-08).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 228309
Time elapsed: 11 minute(s), 18 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 



#10 MrCharlie

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Posted 09 August 2013 - 01:08 PM

They usually are downloaded with other free programs...you have to be very careful on what you download.
Most free apps come with adware/foistware.

----------------------------------

How is it??

---------------------------------

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get "Unsupported operating system. Aborting now", just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
MrC

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#11 jim006

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Posted 09 August 2013 - 01:27 PM

It seems to be running ok.  The results are below.  I'll wait for your next step.  Thank you.

 

Results of screen317's Security Check version 0.99.72  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Norton Internet Security   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java™ 6 Update 43  
 Java™ SE Development Kit 6 Update 43
 Java version out of Date!
 Adobe Flash Player 11.8.800.94  
 Mozilla Firefox 22.0 Firefox out of Date!  
 Google Chrome 28.0.1500.72  
 Google Chrome 28.0.1500.95  
 Google Chrome plugins...  
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 



#12 MrCharlie

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Posted 09 August 2013 - 01:41 PM

Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:


--------------------------------------

Please uninstall these and all other Java from your add/remove programs:
Java™ 6 Update 43
Java™ SE Development Kit 6 Update 43


Java version out of Date! <-------Download and install the latest version (Version 25) from Here
Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

------------------------------------------

Mozilla Firefox 22.0 Firefox out of Date! <-----check for an update if available

----------------------------------------------

Google Chrome 28.0.1500.72 <-----OLD
Google Chrome 28.0.1500.95 <-----OK

You have old versions of Google Chrome on the system.
Please download and run OldChromeRemover.
@Windows Vista/Windows 7-8 users must use “Run As Administrator.”

---------------------------------------------

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

If you used DeFogger to disable your CD Emulation drivers, please re-enable them.

-------------------------------


Please download OTC to your desktop.
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again. (may be down right now)
Cached version:
http://webcache.goog...n&ct=clnk&gl=us

Good Luck and Thanks for using the forum, MrC


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#13 LDTate

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Posted 11 August 2013 - 09:02 AM

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.
Larry Tate
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