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Need Help removing malware

Pup Optional Open Candy

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#1 royayaz

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Posted 12 August 2013 - 11:13 AM

Hi,

 

I open up a post in regard to 3 (pup.optional.open.candy) file that Malware Bytes full scan found on my laptop. The administrator asked me to run DDS and post the "attach.txt" and "DDS.txt" results in here.

 

I attached both Attach.txt and DDS.txt here.

 

 

And here is the question I posted:

 

 

Last Tuesday (08/06/2013), my daily malware bytes quick scan idicated 12 files that required to be removed. These were registry files in the Microsoft Office folder. I removed and restarted my laptop. My MS Office 2007  has issue starting, but my MS Office 2010 manages to open up the documents.

 

Once started up, I ran a full scan using Malware Bytes, and the result was that I had a clean computer (0 infect files).

 

Yesterday (08/11/2013), I ran my anti virus Avast, which indicated that I had 0 infected files. Then I ran malware bytes full scan. The scan resulted in finding 3 "pup optional open candy". I removed the files and restarted the laptop. Once started, I ran the malwarebytes scan again, which resulted in 0 infected files.

 

My question is, why this is keep occuring? Is my laptop infected? And if so, what do I need to do to clean it up for good?

 

 

 

 

 

Please let me know if I can provide you with further information.

 

 

 

Thanks in advance.

 

Roya

Attached Files



#2 MrCharlie

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Posted 12 August 2013 - 12:29 PM

Welcome to the forum.

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.
For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.


Click Scan to scan the system.
When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.
(please don't put logs in code or quotes)

P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
2. If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.
Failure to remove such software will result in your topic being closed and no further assistance being provided.


MrC


Note:
Please read all of my instructions completely including these.

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly


Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive


<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.


<+>The removal of malware isn't instantaneous, please be patient.


<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs


<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.


------->Your topic will be closed if you haven't replied within 3 days!<--------
(If I don't respond within 24 hours, please send me a PM)


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#3 royayaz

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Posted 12 August 2013 - 05:41 PM

Thanks for helping me. Here is the result of running Rogue Killer:

 

RogueKiller V8.6.5 _x64_ [Aug  5 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.co...es/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Roya [Admin rights]
Mode : Scan -- Date : 08/12/2013 18:33:32
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 9 ¤¤¤
[DNS] HKLM\[...]\CCSet\[...]\{E8C5DFA4-AC72-41FF-B8F4-FA8FF048E2CA} : NameServer (130.35.249.41,130.35.249.52,144.20.190.70) -> FOUND
[DNS] HKLM\[...]\CS001\[...]\{E8C5DFA4-AC72-41FF-B8F4-FA8FF048E2CA} : NameServer (130.35.249.41,130.35.249.52,144.20.190.70) -> FOUND
[DNS] HKLM\[...]\CS002\[...]\{E8C5DFA4-AC72-41FF-B8F4-FA8FF048E2CA} : NameServer (130.35.249.41,130.35.249.52,144.20.190.70) -> FOUND
[HJ DESK] HKCU\[...]\ClassicStartMenu : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
[HJ DESK] HKCU\[...]\ClassicStartMenu : {645FF040-5081-101B-9F08-00AA002F954E} (1) -> FOUND
[HJ DESK] HKCU\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
[HJ DESK] HKCU\[...]\NewStartPanel : {645FF040-5081-101B-9F08-00AA002F954E} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts


10.5.62.35    vCenterDB
10.5.51.3    VCenterDB2


¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD5000BEKT-75KA9T0 ATA Device +++++
--- User ---
[MBR] c1fb2905e7567064fce0e180b6a7fc9f
[BSP] 51221eab948cc8495bfa7b4cf21e6ccf : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 81920 | Size: 15000 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 30801920 | Size: 461899 Mo
User = LL1 ... OK!
User = LL2 ... OK!

+++++ PhysicalDrive1: WDC WD5000BEKT-75KA9T0 ATA Device +++++
--- User ---
[MBR] 6f8ff3198067beb775e00b247dc93be5
[BSP] 6d906f168fdc615fa34eb8120baf023f : Empty MBR Code
Partition table:
0 - [XXXXXX] FAT32 (0x0b) [VISIBLE] Offset (sectors): 8192 | Size: 7576 Mo
Error reading LL1 MBR!
Error reading LL2 MBR!

Finished : << RKreport[0]_S_08122013_183332.txt >>



 



#4 MrCharlie

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Posted 12 August 2013 - 05:44 PM

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :
· Adwares (software ads)
· PUP/LPI (Potentially Undesirable Program)
· Toolbars
· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion method. It can be easily uninstalled using the "Uninstall" mode.

  • Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
  • Now click on the Search tab.
  • Please post the contents of the log-file created in your next post.
Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:
Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.
If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.

You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:

/DisableAskDetection - This option disables Ask Toolbar detection.


MrC

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#5 royayaz

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Posted 12 August 2013 - 06:57 PM

MrCharles,

 

I just ran adwCleaner, with search option and here is the results:

 

# AdwCleaner v2.306 - Logfile created 08/12/2013 at 19:55:30
# Updated 19/07/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Roya - ROYA-PC
# Boot Mode : Normal
# Running from : C:\Download\adwcleaner\adwcleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****


***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16635

[OK] Registry is clean.

-\\ Mozilla Firefox v22.0 (en-US)

File : C:\Users\Roya\AppData\Roaming\Mozilla\Firefox\Profiles\phz8tqdl.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v28.0.1500.95

File : C:\Users\Roya\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [7649 octets] - [12/08/2013 09:33:09]
AdwCleaner[R2].txt - [865 octets] - [12/08/2013 19:55:30]
AdwCleaner[S1].txt - [7834 octets] - [12/08/2013 09:37:08]

########## EOF - C:\AdwCleaner[R2].txt - [984 octets] ##########
 



#6 MrCharlie

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Posted 12 August 2013 - 07:29 PM

Did you run AdwCleaner before??

If you didn't run JRT, please do:


thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

MrC


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#7 royayaz

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Posted 13 August 2013 - 06:57 AM

Hi,

 

Yes I ran adwCleaner yesterday morning before I posting my issue on the forum. I researched my problem and found the following website:

 

http://www.spywarein...top-fbi-locked/

 

and after researching adwCleaner and founding it to be safe, I ran it.

 

Here is the result of running JRT:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.4.4 (08.12.2013:1)
OS: Windows 7 Home Premium x64
Ran by Roya on Tue 08/13/2013 at  7:39:55.72
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 08/13/2013 at  7:54:43.14
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

 

 

thanks,

Roya



#8 MrCharlie

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Posted 13 August 2013 - 07:11 AM

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

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#9 royayaz

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Posted 13 August 2013 - 07:25 AM

Hi,

 

Did the changes to setting and ran the quick scan. The results is attached.

 

I also had it do a full scan overnight and it ran clean.

 

Best regards,

Roya

Attached Files



#10 MrCharlie

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Posted 13 August 2013 - 07:28 AM

Well, see how it is.....MrC

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#11 royayaz

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Posted 13 August 2013 - 08:14 AM

So, it looks like my laptop is clean, right?



#12 MrCharlie

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Posted 13 August 2013 - 08:30 AM

Yes.......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get "Unsupported operating system. Aborting now", just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
MrC

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#13 royayaz

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Posted 13 August 2013 - 06:28 PM

MrCharlie,

 

Thanks for all your help.

 

I had to wait until I come home to use securitycheck. My corporate security blocked me from downloading it.

 

Anyway, here is the result of running securitycheck:

 

 Results of screen317's Security Check version 0.99.72  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
avast! Internet Security   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 McAfee SiteAdvisor    
 Malwarebytes Anti-Malware version 1.75.0.1300  
 AVG PC Tuneup 2011  
 Java 7 Update 25  
 Adobe Flash Player 11.8.800.94  
 Adobe Reader 9  
 Adobe Reader XI  
 Mozilla Firefox 22.0 Firefox out of Date!  
 Google Chrome 28.0.1500.72  
 Google Chrome 28.0.1500.95  
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Microsoft Small Business Business Contact Manager BcmSqlStartupSvc.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast afwServ.exe  
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 2%
````````````````````End of Log``````````````````````
 

 

 

Thanks,

Roya



#14 royayaz

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Posted 13 August 2013 - 06:34 PM

Hi,

 

Just noticed that my firefox was one version old. So I just did the update.. It is now version 23.0

 

Roya



#15 MrCharlie

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Posted 13 August 2013 - 06:51 PM

Looks Good..just get that left over version of Chrome:

Google Chrome 28.0.1500.72 <-----OLD
Google Chrome 28.0.1500.95 <-----OK

You have old versions of Google Chrome on the system.
Please download and run OldChromeRemover.
@Windows Vista/Windows 7-8 users must use “Run As Administrator.”

---------------------------------------------------------------------------


A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

If you used DeFogger to disable your CD Emulation drivers, please re-enable them.

-------------------------------

Please download OTC to your desktop.
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again. (may be down right now)
Cached version:
http://webcache.goog...n&ct=clnk&gl=us

Good Luck and Thanks for using the forum, MrC

Malware Removal Expert


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#16 royayaz

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Posted 13 August 2013 - 07:56 PM

MrCharlie,

 

Thanks so much for all your help. My computer is working fine now.

 

Roya



#17 MrCharlie

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Posted 13 August 2013 - 08:09 PM

OK...Take care :) MrC

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#18 LDTate

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Posted 15 August 2013 - 07:19 AM

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.
Larry Tate
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