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Unable to remove Hijack.Homepage

unable remove hijack.homepage malware re-infection rootkit

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#1 brenbren02

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Posted 12 August 2013 - 07:09 PM

Hello, I have recently ran Malwarebytes normally in Quick Scan and then waited a while and came across some kind of malicious software called Hijack.Homepage. So I've decided to remove it and then it told me to restart to remove it. So I did, and after my system restarted I wanted to make sure if it's gone so I scanned it again and then, the same software popped up. So I removed, restarted, scanned again and it's still there. So for a while I've did the same thing over and over again like a maniac and nothing really changed. I've also scanned with Norton 360 and then after the scan the Hijack.Homepage hasn't been detected.

----(This is a copy of my old topic to put in my new topic when I've been told to follow instructions for help. I'm not sure if I'm doing this right, but if I'm not, tell me and I'll do this over again if that's necessary. I ran the DDS thing too.)----



#2 AdvancedSetup

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Posted 12 August 2013 - 07:11 PM

Please follow the directions here and post back the logs
http://forums.malwar...?showtopic=9573

Thanks

Ron Lewis
Forum Community Manager

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#3 brenbren02

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Posted 12 August 2013 - 11:27 PM

DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16537  BrowserJavaVersion: 10.21.2
Run by Kaito at 20:05:59 on 2013-08-12
Microsoft Windows 8  6.2.9200.0.1252.1.1033.18.3985.2450 [GMT -7:00]
.
AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Windows\system32\svchost.exe -k apphost
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Windows\system32\dashost.exe
C:\Program Files\Intel\iCLS Client\HeciServer.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Windows\System32\dwm.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\system32\taskhostex.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\Explorer.EXE
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16.4.4206.722_x64__8wekyb3d8bbwe\LiveComm.exe
C:\Windows\System32\RuntimeBroker.exe
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\ccSvcHst.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Common Files\Steam\SteamService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\System32\ThumbnailExtractionHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = Preserve
mWinlogon: Userinit = userinit.exe,
BHO: Social Privacy: {09942569-D515-42BE-9F5A-A439B20F91AB} - C:\Program Files (x86)\Social Privacy\sp.dll
BHO: GetSavin 5.0: {234A9E47-9106-4234-90B2-31578D0C61F0} - C:\Users\Kaito\AppData\Local\getsavin\ie\getsavin_1367543402.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\IPS\ipsbho.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
BHO: SimpleAdblock Class: {FFCB3198-32F3-4E8B-9539-4324694ED664} - C:\Program Files (x86)\Common Files\Simple Adblock\SimpleAdblock.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\coieplg.dll
uRun: [Steam] "C:\Program Files (x86)\Steam\steam.exe" -silent
uRun: [Google Update] "C:\Users\Kaito\AppData\Local\Google\Update\GoogleUpdate.exe" /c
mRun: [CLVirtualDrive] "C:\Program Files (x86)\CyberLink\Power2Go8\VirtualDrive.exe" /R
mRun: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
TCP: NameServer = 66.228.116.178,66.228.116.179
TCP: NameServer = 192.168.0.1
TCP: Interfaces\{56561E9A-F59D-47BA-9940-16357BEC837D} : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{56561E9A-F59D-47BA-9940-16357BEC837D}\34C6561627023507F64702731653 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{56561E9A-F59D-47BA-9940-16357BEC837D}\3516D63757E676027416C6168797023502430273737303 : DHCPNameServer = 192.168.43.1
TCP: Interfaces\{56561E9A-F59D-47BA-9940-16357BEC837D}\373777D2775607D2930353364313 : DHCPNameServer = 192.168.111.1
TCP: Interfaces\{56561E9A-F59D-47BA-9940-16357BEC837D}\433454637363530343346383F574 : DHCPNameServer = 192.168.11.1
TCP: Interfaces\{56561E9A-F59D-47BA-9940-16357BEC837D}\458656445647271686 : DHCPNameServer = 68.105.28.12 68.105.29.12 68.105.28.11
TCP: Interfaces\{56561E9A-F59D-47BA-9940-16357BEC837D}\458656445647271686D27657563747 : DHCPNameServer = 68.105.28.12 68.105.29.12 68.105.28.11
TCP: Interfaces\{97e1de57-d6fa-11e1-be62-806e6f6e6963} : NameServer = 66.228.116.178,66.228.116.179
TCP: Interfaces\{99B0C13C-268F-41B8-8AF5-A89FA551E21E} : NameServer = 66.228.116.178,66.228.116.179
TCP: Interfaces\{A5D00EBB-BF42-46F5-B35D-A7969F2F3801} : NameServer = 66.228.116.178,66.228.116.179
TCP: Interfaces\{C02CAB3E-C922-4371-A1DD-E72CF76EF979} : NameServer = 66.228.116.178,66.228.116.179
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\28.0.1500.95\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-BHO: SimpleAdblock Class: {FFCB3198-32F3-4E8B-9539-4324694ED664} - C:\Program Files (x86)\Common Files\Simple Adblock\SimpleAdblockx64.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe -s
x64-Run: [Logitech Download Assistant] C:\Windows\System32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Kaito\AppData\Roaming\Mozilla\Firefox\Profiles\0qnpsnz3.default\
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.153\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll
FF - plugin: C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Kaito\AppData\Local\Google\Update\1.3.21.153\npGoogleUpdate3.dll
FF - plugin: C:\Users\Kaito\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll
FF - plugin: C:\Users\Kaito\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
FF - plugin: C:\Users\Kaito\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: C:\Users\Kaito\AppData\Roaming\Mozilla\plugins\npo1d.dll
FF - plugin: C:\windows\SysWOW64\Adobe\Director\np32dsw.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_224.dll
FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
FF - ExtSQL: 2013-06-22 21:18; {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}; C:\Program Files (x86)\Mozilla Firefox\browser\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
FF - ExtSQL: 2013-07-05 23:36; {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.4.0.40\coFFPlgn
FF - ExtSQL: 2013-07-05 23:40; {BBDA0591-3099-440a-AA10-41764D9DB4DB}; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.4.0.40\IPSFFPlgn
.
============= SERVICES / DRIVERS ===============
.
R0 iaStorA;iaStorA;C:\Windows\System32\Drivers\iaStorA.sys [2012-7-31 645952]
R1 CLVirtualDrive;CLVirtualDrive;C:\Windows\System32\Drivers\CLVirtualDrive.sys [2013-3-28 92536]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2013-3-28 98208]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2012-8-10 85504]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2012-7-9 35232]
R2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-4-20 635104]
R2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe [2013-3-28 165760]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-7-6 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-7-6 701512]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\20.4.0.40\ccSvcHst.exe [2013-6-24 144368]
R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-7-12 3289472]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2013-3-28 364416]
R3 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.4.0.40\Definitions\BASHDefs\20130715.001\BHDrvx64.sys [2013-7-17 1393240]
R3 ccSet_N360;Norton 360 Settings Manager;C:\Windows\System32\Drivers\N360x64\1404000.028\ccSetx64.sys [2013-6-24 169048]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-6-25 138912]
R3 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.4.0.40\Definitions\IPSDefs\20130810.001\IDSviA64.sys [2013-8-12 513184]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\Drivers\IntcDAud.sys [2012-6-19 342528]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\Drivers\mbam.sys [2013-7-6 25928]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\Drivers\netr28x.sys [2013-4-15 2482960]
R3 RTL8168;Realtek 8168 NT Driver;C:\Windows\System32\Drivers\Rt630x64.sys [2013-3-28 683664]
R3 SmbDrvI;SmbDrvI;C:\Windows\System32\Drivers\Smb_driver_Intel.sys [2013-3-28 43832]
R3 SymDS;Symantec Data Store;C:\Windows\System32\Drivers\N360x64\1404000.028\SymDS64.sys [2013-6-24 493656]
R3 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\Drivers\N360x64\1404000.028\SymEFA64.sys [2013-6-24 1139800]
R3 SymIRON;Symantec Iron Driver;C:\Windows\System32\Drivers\N360x64\1404000.028\Ironx64.sys [2013-6-24 224416]
R3 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\Drivers\N360x64\1404000.028\symnets.sys [2013-6-24 433752]
R3 WirelessButtonDriver;HP Wireless Button Driver Service;C:\Windows\System32\Drivers\WirelessButtonDriver64.sys [2012-8-3 20288]
S0 SymELAM;Symantec ELAM Driver;C:\Windows\System32\Drivers\N360x64\1404000.028\SymELAM.sys [2013-6-24 23448]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-6-3 162408]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);C:\Windows\System32\Drivers\ssudbus.sys [2013-6-4 103448]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 RSP2STOR;Realtek PCIE CardReader Driver - P2;C:\Windows\System32\Drivers\RtsP2Stor.sys [2013-3-28 266896]
S3 SmbDrv;SmbDrv;C:\Windows\System32\Drivers\Smb_driver_AMDASF.sys [2013-3-28 41272]
S3 ssudmdm;SAMSUNG  Mobile USB Modem Drivers (DEVGURU Ver.);C:\Windows\System32\Drivers\ssudmdm.sys [2013-6-4 203672]
S3 WSDScan;WSD Scan Support;C:\Windows\System32\Drivers\WSDScan.sys [2013-4-1 23552]
S3 WUDFWpdMtp;WUDFWpdMtp;C:\Windows\System32\Drivers\WUDFRd.sys [2012-7-25 198656]
.
=============== Created Last 30 ================
.
2013-08-13 02:10:28 -------- d-----w- C:\Users\Kaito\AppData\Roaming\KravenManor
2013-08-11 02:34:57 -------- d-----w- C:\Users\Kaito\AppData\Roaming\ExpressFiles
2013-08-11 01:55:28 -------- d-----w- C:\Program Files (x86)\Kraven Manor
2013-08-10 18:59:42 -------- d-----w- C:\Users\Kaito\AppData\Local\{E1487D49-5944-40DC-A6B1-BAAD76FEEBCC}
2013-08-10 06:59:36 -------- d-----w- C:\Users\Kaito\AppData\Local\{2EFDB116-8254-4846-A211-90F391462D94}
2013-08-09 17:51:42 -------- d-----w- C:\Users\Kaito\AppData\Local\{92121D94-BA42-4578-B848-7465BD6CC11E}
2013-08-09 05:51:23 -------- d-----w- C:\Users\Kaito\AppData\Local\{450CF3E2-CF1D-4846-81E3-ADF72072FF93}
2013-08-09 01:50:50 261808 ----a-w- C:\ProgramData\Microsoft\Windows\Sqm\Manifest\Sqm10213.bin
2013-08-01 17:56:22 -------- d-----w- C:\Users\Kaito\AppData\Local\{894FA263-7AA7-4E43-AF34-444E7998DF6F}
2013-07-30 02:46:40 -------- d-----w- C:\Users\Kaito\AppData\Local\{27134D7B-EFC7-47AE-B773-F7661C66EA0D}
2013-07-28 07:08:46 -------- d-----w- C:\Users\Kaito\AppData\Local\{3D83D67D-930F-49B4-A622-1F20D7B26054}
2013-07-27 13:48:27 -------- d-----w- C:\Users\Kaito\AppData\Local\{F368EDD9-AB80-4543-B94D-7407145C9F54}
2013-07-26 11:12:24 -------- d-----w- C:\Users\Kaito\AppData\Local\{E5280744-971D-4CDD-832E-06C11A5B1B3A}
2013-07-24 09:52:54 -------- d-----w- C:\Users\Kaito\AppData\Local\{732672C9-77E0-4703-8208-C7592A92C707}
2013-07-23 11:52:52 -------- d-----w- C:\Users\Kaito\AppData\Local\{7DEE44E4-7E1A-4C5E-8496-8AF4FBADDA42}
2013-07-19 10:34:11 -------- d-----w- C:\Users\Kaito\AppData\Local\{B528E6FE-FB6B-4B56-AE7C-416007DA7251}
2013-07-19 10:32:40 -------- d-----w- C:\Users\Kaito\AppData\Local\{4ABA6BD3-7203-4299-B49F-33F4315A4DE6}
2013-07-15 14:00:10 -------- d-----w- C:\Users\Kaito\AppData\Local\{5ADF4EC9-2C02-49C2-8FD9-858BB7D3BD9C}
2013-07-15 13:58:06 -------- d-----w- C:\Users\Kaito\AppData\Local\{D3F6C39A-0A57-4365-ADD7-B417758DDD3C}
2013-07-15 11:32:58 -------- d-----w- C:\Users\Kaito\AppData\Local\{432F461B-5735-4653-963E-41110EFB355D}
.
==================== Find3M  ====================
.
2013-06-27 22:04:51 78200 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-06-27 22:04:51 693112 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-06-24 20:05:08 177312 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2013-06-16 22:41:31 997632 ----a-w- C:\Windows\System32\drivers\ndis.sys
2013-06-11 23:43:37 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-06-11 23:43:00 2877440 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-06-11 23:26:20 2241024 ----a-w- C:\Windows\System32\wininet.dll
2013-06-11 23:25:16 3958784 ----a-w- C:\Windows\System32\jscript9.dll
2013-06-04 16:15:02 103448 ----a-w- C:\Windows\System32\drivers\ssudbus.sys
2013-06-04 16:15:00 203672 ----a-w- C:\Windows\System32\drivers\ssudmdm.sys
2013-06-01 11:54:16 194816 ----a-w- C:\Windows\System32\drivers\sdbus.sys
2013-06-01 11:54:10 125184 ----a-w- C:\Windows\System32\drivers\dumpsd.sys
2013-06-01 11:34:21 2391280 ----a-w- C:\Windows\explorer.exe
2013-06-01 11:33:13 2233600 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-06-01 11:29:35 337152 ----a-w- C:\Windows\System32\drivers\USBXHCI.SYS
2013-06-01 11:29:35 213248 ----a-w- C:\Windows\System32\drivers\UCX01000.SYS
2013-06-01 11:26:33 327936 ----a-w- C:\Windows\System32\drivers\volsnap.sys
2013-06-01 11:26:31 6987008 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-06-01 10:24:46 2106176 ----a-w- C:\Windows\SysWow64\explorer.exe
2013-06-01 09:25:52 364544 ----a-w- C:\Windows\SysWow64\XpsGdiConverter.dll
2013-06-01 09:25:05 67584 ----a-w- C:\Windows\SysWow64\samlib.dll
2013-06-01 09:25:03 496640 ----a-w- C:\Windows\SysWow64\qedit.dll
2013-06-01 09:24:19 493056 ----a-w- C:\Windows\SysWow64\mscms.dll
2013-06-01 09:24:09 850944 ----a-w- C:\Windows\SysWow64\mfasfsrcsnk.dll
2013-06-01 09:24:09 1453568 ----a-w- C:\Windows\SysWow64\mfcore.dll
2013-06-01 09:23:46 1842176 ----a-w- C:\Windows\SysWow64\dwmcore.dll
2013-06-01 09:23:06 680960 ----a-w- C:\Windows\System32\vds.exe
2013-06-01 09:22:47 80896 ----a-w- C:\Windows\System32\MbaeParserTask.exe
2013-06-01 09:22:33 523264 ----a-w- C:\Windows\System32\XpsGdiConverter.dll
2013-06-01 09:22:33 446976 ----a-w- C:\Windows\System32\wwansvc.dll
2013-06-01 09:22:09 190976 ----a-w- C:\Windows\System32\vdsutil.dll
2013-06-01 09:21:39 729600 ----a-w- C:\Windows\System32\samsrv.dll
2013-06-01 09:21:39 106496 ----a-w- C:\Windows\System32\samlib.dll
2013-06-01 09:21:34 595968 ----a-w- C:\Windows\System32\qedit.dll
2013-06-01 09:20:45 583168 ----a-w- C:\Windows\System32\mscms.dll
2013-06-01 09:20:34 1527808 ----a-w- C:\Windows\System32\mfcore.dll
2013-06-01 09:20:34 1048576 ----a-w- C:\Windows\System32\mfasfsrcsnk.dll
2013-06-01 09:20:04 2219520 ----a-w- C:\Windows\System32\dwmcore.dll
2013-06-01 09:19:58 207872 ----a-w- C:\Windows\System32\DeviceSetupManager.dll
2013-06-01 09:19:42 785408 ----a-w- C:\Windows\System32\audiosrv.dll
2013-06-01 03:08:57 37632 ----a-w- C:\Windows\System32\drivers\BthAvrcpTg.sys
2013-05-30 23:14:23 4036096 ----a-w- C:\Windows\System32\win32k.sys
2013-05-24 22:09:20 1403296 ----a-w- C:\Windows\System32\winload.efi
2013-05-24 22:09:20 1271584 ----a-w- C:\Windows\System32\winload.exe
2013-05-24 22:09:20 1217352 ----a-w- C:\Windows\System32\winresume.efi
2013-05-24 22:09:20 1093904 ----a-w- C:\Windows\System32\winresume.exe
2013-05-23 23:01:46 1300992 ----a-w- C:\Windows\System32\gdi32.dll
2013-05-23 22:27:05 1022464 ----a-w- C:\Windows\SysWow64\gdi32.dll
2013-05-23 05:25:28 1139800 ----a-r- C:\Windows\System32\drivers\N360x64\1404000.028\SymEFA64.sys
2013-05-21 05:02:00 493656 ----a-r- C:\Windows\System32\drivers\N360x64\1404000.028\SymDS64.sys
2013-05-17 02:12:26 819440 ----a-w- C:\Windows\System32\SynCOM.dll
2013-05-17 02:12:26 351984 ----a-w- C:\Windows\SysWow64\SynCom.dll
2013-05-17 02:12:22 524016 ----a-w- C:\Windows\System32\drivers\SynTP.sys
2013-05-17 02:12:22 192240 ----a-w- C:\Windows\System32\SynTPCo19.dll
2013-05-17 02:12:22 151280 ----a-w- C:\Windows\SysWow64\SynTPCom.dll
2013-05-17 02:12:20 264432 ----a-w- C:\Windows\System32\SynTPAPI.dll
2013-05-16 05:02:14 796760 ----a-r- C:\Windows\System32\drivers\N360x64\1404000.028\srtsp64.sys
2013-05-15 22:37:03 44032 ----a-w- C:\Windows\SysWow64\UXInit.dll
2013-05-15 22:35:49 53760 ----a-w- C:\Windows\System32\UXInit.dll
2013-05-15 22:35:47 144384 ----a-w- C:\Windows\System32\tssdisai.dll
.
============= FINISH: 20:07:34.14 ===============
 
 
 
 
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 8
Boot Device: \Device\HarddiskVolume2
Install Date: 3/30/2013 6:07:49 PM
System Uptime: 8/11/2013 6:16:45 PM (26 hours ago)
.
Motherboard: Hewlett-Packard |  | 1854
Processor: Intel® Core™ i3-2328M CPU @ 2.20GHz | U3E1 | 1400/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 442 GiB total, 209.735 GiB free.
D: is FIXED (NTFS) - 23 GiB total, 2.824 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP27: 7/24/2013 5:54:14 AM - Windows Update
RP28: 7/29/2013 7:18:44 PM - Windows Update
RP29: 8/6/2013 4:51:35 PM - Scheduled Checkpoint
RP30: 8/10/2013 6:56:16 PM - Installed DirectX
.
==== Installed Programs ======================
.
4 Elements II
Adobe Flash Player 11 Plugin
Adobe Shockwave Player 11.6
Alliance of Valiant Arms
Amnesia: The Dark Descent Demo 
aTube Catcher
Bandicam
Bandisoft MPEG-1 Decoder
Bejeweled 3
Bioshock Demo
Blocks That Matter Demo
Bonjour
Build-a-lot 4 - Power Source
Chuzzle Deluxe
Cradle Of Egypt Collector's Edition
Cradle of Rome 2
CrimeCraft GangWars
CyberLink LabelPrint
CyberLink Media Suite 10
CyberLink Power2Go 8
CyberLink PowerDVD
CyberLink YouCam
D3DX10
DNS Shield
Dota 2
Energy Star
Farm Frenzy
FATE: The Cursed King
Final Drive Fury
FlatOut 2
GetSavin
Google Chrome
Google Talk Plugin
Google Toolbar for Internet Explorer
Google Update Helper
Governor of Poker 2 Premium Edition
Half-Life 2: Demo
Hewlett-Packard ACLM.NET v1.2.0.0
Hoyle Card Games
HP Customer Experience Enhancements
HP Documentation
HP Games
HP MyRoom
HP Postscript Converter
HP Quick Launch
HP Recovery Manager
HP Registration Service
HP Software Framework
HP Support Assistant
HP Utility Center
HP Wireless Button Driver
HyperCam 3
Intel® Management Engine Components
Intel® Processor Graphics
Intel® SDK for OpenCL - CPU Only Runtime Package
Intel® Trusted Connect Service Client
Java Auto Updater
Java™ 6 Update 29
Jewel Match 3
John Deere Drive Green
Kraven Manor
Luxor Evolved
Mahjongg Dimensions Deluxe: Tiles in Time
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft Application Error Reporting
Microsoft Office
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft XNA Framework Redistributable 4.0
Mortimer Beckett and the Crimson Thief Premium Edition
Mozilla Firefox 22.0 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT Redists
Mystery P.I. - Curious Case of Counterfeit Cove
Norton 360
Peggle Nights
Penguins!
Polar Bowler
Polar Golfer
Portal 2
RaceRoom Racing Experience 
Ralink RT5390R 802.11bgn Wi-Fi Adapter
Rayman Origins
Realtek Ethernet Controller Driver
Realtek High Definition Audio Driver
Realtek PCIE Card Reader
Reset My Browser
Roads of Rome 3
Simple Adblock
Skype Click to Call
Skype™ 6.5
Social Privacy
Soldier Front 2
Source Filmmaker
Steam
Super Crate Box
swMSM
Synaptics Pointing Device Driver
Tales of Lagoona
Team Fortress 2
Terraria
Unity Web Player
Unreal Development Kit: 2012-10
Update for Japanese Microsoft IME Postal Code Dictionary
Update for Japanese Microsoft IME Standard Dictionary
Update for Japanese Microsoft IME Standard Extended Dictionary
Update Installer for WildTangent Games App
Vacation Quest™ - Australia
War Inc. Battlezone
Warframe
WebCake 3.00
WildTangent Games
WildTangent Games App
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Language Selector
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
WinRAR 4.20 (32-bit)
WinRAR 4.20 (64-bit)
Zuma's Revenge
.
==== Event Viewer Messages From Past Week ========
.
8/10/2013 4:10:38 AM, Error: Microsoft-Windows-DistributedCOM [10016]  - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {D63B10C5-BB46-4990-A94F-E40B9D520160}  and APPID  {9CA88EE3-ACB7-47C8-AFC4-AB702511C276}  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
.
==== End Of File ===========================


#4 AdvancedSetup

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Posted 13 August 2013 - 12:11 AM

Please uninstall all versions of Java from the control panel.  Then run the following.

 

Java Auto Updater
Java™ 6 Update 29
 
 
Please run the following steps and post back all the logs as ATTACHMENTS by clicking on the More Reply Options button.
Please don't put logs in code or quote tags or copy/paste them into your reply unless you're unable to attach them.
Please enable your system to show hidden files: How to see hidden files in Windows

P2P/Piracy Warning:
  • If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
  • Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
  • If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.
  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.

  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

STEP 02
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit
  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.

STEP 03
Please download Malwarebytes Anti-Rootkit from here
  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

STEP 04
Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus

STEP 05
Please download AdwCleaner by Xplode to your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • If prompted by the User Account Control click Yes to allow it to run.
  • Under Actions click on the Delete button.
  • Click OK on all prompts.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the entire contents of that logfile to your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt where the number in brackets indicates how often it was run.


STEP 06
button_eos.gif

Please go here to run the online antivirus scannner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

  • Click Scan
  • Wait for the scan to finish
  • If any threats were found, click the 'List of found threats' , then click Export to text file....
  • Save it to your desktop, then please copy and paste that log as a reply to this topic.


STEP 07
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

 

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#5 brenbren02

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Posted 13 August 2013 - 05:45 PM

Adwcleaner, Eset Online Scanner, and Farbar are the only ones that won't work. So I didn't get the .txt from the last three.

Attached Files



#6 AdvancedSetup

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Posted 13 August 2013 - 05:51 PM

They probably did not run because the logs show that you did not disable your Norton 360 antivirus as requested when running these tools.

 

Please fully disable your Norton 360 antivirus and try running those other tools again please.  The JRT did not run correctly either - you need to right click and choose "Run as administrator" while your Norton 360 is disabled.

 

Thanks


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#7 brenbren02

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Posted 14 August 2013 - 04:26 AM

Thanks, you were right about the part I had to disable Norton 360. The ESET one says that there was another antivirus software detected. But there is one problem, I don't know how to disable Norton 360. I've been searching but when I followed an instruction from a forum it still says there was an antivirus software detected. I found some more about how to disable but none helped. Do you think you know a site where I can properly follow the instructions. If you don't know, I'll keep trying my best to find. (Did you think I should've posted this on a different forum? Yeah, I thought so). Sorry if I'm asking you.



#8 AdvancedSetup

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Posted 14 August 2013 - 04:37 AM

http://www.techsuppo...ons-490111.html

 

Norton 360

  • Right click the Norton icon on your Windows application tray.
  • View the Norton 360 Control Panel that displays. You will see the Firewall enabled and Auto Protect enabled menu options checked.
  • Un-check the options for the Firewall and Autoprotect to disable Norton.
  • You will then be asked to select a time-frame for disabling the automatic protective services
  • You will get a new dialog box with five options: 15 minutes, 1 hour, 5 hours, Until system restart, Permanently.
  • Choose 5 hours. If you choose forever, you will need to manually enable Norton 360 protective services at a future time.

Norton Firewall

  • Right click on Norton the icon in the systray
  • Click open the window of tasks and settings
  • Click Change advanced settings
  • Click Firewall
  • On the left side of the window parameters, perform the following operation
  • Select Off
  • Then click Apply
  • A window opens, allowing you to choose how long the firewall must be disabled
  • Choose the time and click OK. Then click Close

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#9 brenbren02

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Posted 14 August 2013 - 07:10 PM

Still no luck. Maybe I should I try uninstalling Norton and then reinstalling it after I run ESET? Oh, the Awcleaner and Farbar and it says that Windows protected my PC so it won't allow me to open it. I apologize my late info.



#10 AdvancedSetup

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Posted 14 August 2013 - 09:15 PM

Well very strange - if you cannot control your Norton then it would seem that something is wrong with it.  Please go ahead and try to temporarily uninstall it.

Run the scans and then reinstall your Norton


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#11 brenbren02

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Posted 17 August 2013 - 04:56 PM

I might not have much time to uninstall, scan, and re-install but hopefully I will send the .txt files just in 3 days. Hope that's not too long.



#12 AdvancedSetup

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Posted 18 August 2013 - 03:23 AM

Go ahead and post back when ready

 

Thanks


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#13 AdvancedSetup

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Posted 21 August 2013 - 08:41 PM

Are you still with us?


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#14 AdvancedSetup

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Posted 27 August 2013 - 09:24 PM

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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