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Ads played in the background during any activity, general slowness


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#1 samkumpe

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Posted 09 September 2013 - 05:57 PM

Hello, my computer seems to be infected with something called  "PUP.Optional.SProtector.A", and despite being repeatedly dectected and removed by malwarebytes, it just won't go away. I attached the files requested from the DDS. Thank you in advance!

-SamAttached File  attach.txt   6.83KB   12 downloadsAttached File  dds.txt   23.1KB   6 downloads



#2 MrCharlie

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Posted 09 September 2013 - 07:45 PM

Welcome to the forum.

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.
For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.


Click Scan to scan the system.
When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.
(please don't put logs in code or quotes and use the default font)

P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
2. If you have illegal/cracked software, cracks, keygens, Adobe host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.
Failure to remove such software will result in your topic being closed and no further assistance being provided.


MrC


Note:
Please read all of my instructions completely including these.

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly


Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive


<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.


<+>The removal of malware isn't instantaneous, please be patient.


<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs


<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.


------->Your topic will be closed if you haven't replied within 3 days!<--------
(If I don't respond within 24 hours, please send me a PM)


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#3 samkumpe

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Posted 11 September 2013 - 04:57 PM

Thank you so much!

Here is the report.

Attached File  RKreport0_S_09112013_165311.txt   3.24KB   5 downloads



#4 MrCharlie

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Posted 11 September 2013 - 06:19 PM

Lets clean out any adware first: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review.
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
Then..................

thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • Last......

    Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select Show in Results List and Check for removal.

    Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

    Make sure that everything is checked, and click Remove Selected.

    Please let me know how computer is running now, MrC

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#5 samkumpe

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Posted 11 September 2013 - 07:20 PM

Here you go.Attached File  protection-log-2013-09-11.txt   1.94KB   3 downloadsAttached File  AdwCleanerS0.txt   5.42KB   5 downloadsAttached File  JRT.txt   1.66KB   6 downloads



#6 MrCharlie

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Posted 11 September 2013 - 08:16 PM

You posted a protection log, not the log from the scan.

..anyway...is there any improvement??

MrC

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#7 samkumpe

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Posted 11 September 2013 - 09:07 PM

I'm sorry! I can't figure out where I saved the log to. I can run another scan if you want. My computer seems better, I haven't heard an ad and I can play a youtube video without it stuttering.



#8 MrCharlie

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Posted 11 September 2013 - 09:35 PM

Good......


Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
MrC

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#9 samkumpe

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Posted 11 September 2013 - 09:51 PM

 Results of screen317's Security Check version 0.99.73  
 Windows 7 Service Pack 1 x64 (UAC is disabled!)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:````````` 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 JavaFX 2.1.1    
 Java 7 Update 15  
 Java version out of Date! 
 Adobe Flash Player 10 Flash Player out of Date! 
 Adobe Reader XI  
 Google Chrome 29.0.1547.57  
 Google Chrome 29.0.1547.62  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe 
 Microsoft Security Essentials msseces.exe 
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 5% 
````````````````````End of Log`````````````````````` 


#10 MrCharlie

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Posted 11 September 2013 - 09:57 PM

Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:


~~~~~~~~~~~~~~~~~~~~~~~

Java 7 Update 15 <---please update, should be Update 40

Java version out of Date! <--------Go to control panel > Java > Update Tab > Update Now
Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

If there's no update tab in Java, uninstall it and Download and install the latest version from Here
Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

~~~~~~~~~~~~~~~~~~~


Adobe Flash Player 10 Flash Player out of Date! <-----Check for an update if available

~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

If you used FRST:
Download the fixlist.txt to the same folder as FRST.
Run FRST and click Fix only once and wait
That will delete the quarantine folder created by FRST.

-----------------------------

Please download OTC to your desktop.
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC


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#11 LDTate

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Posted 12 September 2013 - 07:48 AM

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.
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#12 LDTate

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Posted 16 September 2013 - 08:33 AM

Re-opened


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#13 samkumpe

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Posted 16 September 2013 - 08:35 AM

Hi, I noticed the ads started playing again last night, and malwarebytes didn't detect anything with a quick scan or a full scan.



#14 MrCharlie

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Posted 16 September 2013 - 08:42 AM

Please scan the system with DDS and RogueKiller again and post the new logs.

 

MrC


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#15 samkumpe

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Posted 16 September 2013 - 10:23 AM

Okay. Attached File  dds.txt   22.91KB   2 downloadsAttached File  RKreport0_S_09162013_101149.txt   3.21KB   1 downloads



#16 MrCharlie

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Posted 16 September 2013 - 11:09 AM

Run through these scan again...make sure you download fresh copies: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
Then..................

thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Last.......

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

Malware Removal Expert


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I volunteer my free time to help you, if you would like to donate to show your appreciation, it will be much appreciated.

Posted Image Thanks MrC & crew

#17 MrCharlie

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Posted 18 September 2013 - 07:16 AM

How are we doing??

Do you still need help or can I close this post??

MrC

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#18 samkumpe

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Posted 18 September 2013 - 07:20 AM

Yes I'm sorry. Adwcleaner scanned and rebooted but there's no log. I can't find it. Running JRT now.



#19 samkumpe

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Posted 18 September 2013 - 08:06 AM

Do you want me to run Adware again?Attached File  JRT.txt   841bytes   2 downloads 



#20 MrCharlie

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Posted 18 September 2013 - 08:37 AM

No, run Malwarebytes:

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

------------------------------------

Then....

Please download Farbar Recovery Scan Tool and save it to a folder. (use correct version for your system)
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
MrC

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