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Not detecting virus


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#1 jesse12345

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Posted 18 September 2013 - 08:37 PM

Malwarebytes is not detecting a ransom virus on my pc. I can log in as another user and run the updated program, but the virus is not detected and the original user remains blocked. 



#2 David H. Lipman

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Posted 18 September 2013 - 08:51 PM

It is not a virus, it is a ransomware trojan, and the following topic has information on how to obtain help in removing it: Available Assistance for Possibly Infected Computers


David H. Lipman
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