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Infected unable to download dds


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#1 agrvt

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Posted 08 October 2013 - 11:39 AM

My son's computer is infected with Hijack32.SHELL

Malwarebytes runs and "removes" it but it is back everytime a scan is run AND  I am unable to download anything useful.

To top it off, Avira was on the computer and we thought that it was best to uninstall and reinstall Avira but when we tried this--Avira uninstalled and a visit to the Avira site only showed a screen made by the hackers saying we had been hacked, instead of anything useful.

Downloading any antivirus, as well as dds, is impossible.

I do have an unused 2011 NAV disk---should I start by trying to install that or am I totally out of luck?

TIA.

I will be online again in a few hours after a cooldown period for my brain. 

 



#2 agrvt

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Posted 08 October 2013 - 11:44 AM

I see there is no edit option--the malware is named Hijack.SHELL32



#3 Maniac

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Posted 08 October 2013 - 11:55 AM

Hello agrvt and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:
  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Please post your Malwarebytes' Anti-Malware log. I would like to take a look at it.
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#4 agrvt

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Posted 08 October 2013 - 03:43 PM

Thank you for replying and thank you, in advance for your help.

Here is the last log and this was a Quick Scan, as you can see:

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.10.08.04

Windows Vista Service Pack 2 x86 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
Mr Do :: FINALLY [administrator]

10/8/2013 12:12:36 PM
mbam-log-2013-10-08 (12-12-36).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 255663
Time elapsed: 11 minute(s), 48 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 1
HKCR\CLSID\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32| (Hijack.SHELL32) -> Bad: (\\?\globalroot\Device\HarddiskVolume2\Users\MRDO~1\AppData\Local\Temp\smvrvdi\seqobsu\wow.dll) Good: (SHELL32.dll) -> Quarantined and repaired successfully.

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)



#5 Maniac

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Posted 09 October 2013 - 06:53 AM

One or more of the identified infections is related to a nasty rootkit component which is difficult to remove. Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums from a CLEAN COMPUTER. You should consider them to be compromised. You should change each password by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connecting again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, delete the partition, reformat and reinstall the Operating System.

Please read:Should you decide not to follow this advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, disinfection will require more time and more advanced tools.

Please let us know how you would like to proceed.
My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here paypal.gif

#6 AdvancedSetup

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Posted 16 October 2013 - 02:35 AM

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