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Mbam installation fail on Win8x64

win8x64 setup fail

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#1 WitekToja

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Posted 15 November 2013 - 08:15 AM

During installation I get the prompt that 'database is missing or corrupt' and it asks to update. It downlad's the app but the the problem shows again. Please help me to fix that problem.

I have Windows 8 x64 system.



#2 WitekToja

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Posted 15 November 2013 - 08:20 AM

I'm trying to install: mbam-setup-1.75.0.1300

 

The promt after clcking 'No' is

http://tinypic.com/r/29wu93/5



#3 Firefox

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Posted 15 November 2013 - 09:03 AM

Hello and :welcome:

Sometimes a clean install may correct the issue you are having, let’s try that first and see if that helps. Also insure that you are installing it using and Administrator account.

Please go the following pinned topic located ==> HERE <== and let us know if this corrects the issue for you or not.

Also you can provide the logs below to see if we can see what's going on with your system.....

Please run the tools below and ATTACH (do not copy and paste) the logs so someone can better assist you.

Please post an mbam-check log:

Create an mbam-check log:
  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please attach the CheckResults.txt file which should now be located on your desktop to your next reply
Next:

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.
  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply "as an attachment": DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

post-2065-0-92797800-1392234217.jpg


Dell Precision T7500, Win7 Ultimate 64bit fully updated, McAfee Corp Edition v8.8,
Watchguard Firewall, Intel Xeon E5606CPU, Dual Quad Core Processors, 16GB Ram,
E5606 @ 2.13GHz, Nvidia Quadro NVS420, Raid-1 Dual 1TB Sata 10000 rpm Hard Drives
Dual DVD Burners, IE10, Opera, MBAM, MBSB, MBAE


#4 WitekToja

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Posted 16 November 2013 - 03:55 AM

raports_dds+attach

 

mbam-check result log version: 1.10.0.1000

Date Log Created: 11/16/13
Time Log Created: 09:44:15

64 bit Operating System

Product Name: REG_SZ        Windows 8 Pro

Current Build Number: 9200

Current Version Number: 6.2

Current CSDVersion:

Proxy Status: No proxy is Set

LAN Settings:
=============

only 'Automatically detect settings' is selected

SystemPartition:
================

HKEY_LOCAL_MACHINE\SYSTEM\Setup\
    SystemPartition    REG_SZ        \Device\HarddiskVolume1

Balloon Tips Status:
====================

Enabled

Time Format Settings:
=====================

Should be:
        h:mm:ss tt
        AM
        PM
        :

Currently:
REG_SZ        H:mm:ss
REG_SZ    
REG_SZ    
REG_SZ    

Language and Regional Settings:
===============================

ACP: 1250 Please refer to this link for details: Here
MACCP: 10029 Please refer to this link for details: Here
OEMCP: 852 Please refer to this link for details: Here

Startup Folders for Error_Expanding_Variables Check:
====================================================

All Users Startup Folder Exists.
Current User's Startup Folder Exists.


Terminal Services Status for (null) entries in PM logs and GetUserToken errors:
===============================================================================

TERMService:
==============
Type             : 32
State             : 1 (The service is not running.) (State is stopped)
WIN32_EXIT_CODE        : 1077
SERVICE_EXIT_CODE    : 0
CHECKPOINT        : 0
WAIT_HINT        : 0

TermService Start is set to: 3 (Manual Startup)

Compatibility Flag Settings (Any MBAM file listings should be removed):
=======================================================================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers
    C:\Program Files (x86)\Exact Audio Copy\EAC.exeREG_SZ        ~ WINXPSP3

    E:\Download\OLD\Ntest2.exe    REG_SZ        ~ WINXPSP3



MBAM Startup Entries:
=====================

Service and Driver Status:
==========================

Can not open SC_HANDLE, Service not running for MBAMProtector

Can not open SC_HANDLE, Service not running for MBAMService

MBAMProtector Registry Values:
==============================

MBAMService Registry Values:
============================


MBAM DLL's and Runtime Files:
=============================

MBAM Registry Settings and License Info:
========================================



Context Menu Entries:
=====================



MBAM Drivers:
=============



Required Dependencies:
======================

fltmgr:
==============
Type             : 2
State             : 4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE        : 0
SERVICE_EXIT_CODE    : 0
CHECKPOINT        : 0
WAIT_HINT        : 0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FltMgr
    AttachWhenLoaded              REG_DWORD        1

    DisplayName                   REG_SZ        @%SystemRoot%\system32\drivers\fltmgr.sys,-10001

    ErrorControl                  REG_DWORD        3

    Group                         REG_SZ        FSFilter Infrastructure

    ImagePath                     REG_EXPAND_SZ    system32\drivers\fltmgr.sys

    Start                         REG_DWORD        0

    Tag                           REG_DWORD        1

    Type                          REG_DWORD        2

    Description                   REG_SZ        @%SystemRoot%\system32\drivers\fltmgr.sys,-10000

C:\Windows\system32\drivers\fltmgr.sys    File Size: 374512    BYTES    FileVersion: 6.2.9200.16384
C:\Windows\SysWOW64\comctl32.ocx    File Size: 608448    BYTES    FileVersion: 6.0.81.5
C:\Windows\SysWOW64\mscomctl.ocx    File Size: 1066176   BYTES    FileVersion: 6.0.88.62
C:\Windows\SysWOW64\olepro32.dll    File Size: 79360     BYTES    FileVersion: 6.2.9200.16384


List of MBAM Related Directories:
=================================

 



#5 AdvancedSetup

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Posted 16 November 2013 - 04:41 AM

Please post the logs here - do not use dropbox or other sites.


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#6 WitekToja

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Posted 16 November 2013 - 06:02 AM

is not public?



#7 daledoc1

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Posted 16 November 2013 - 03:01 PM

Hi, WitekToja:

 

Welcome.

 

Just curious -- is this the same computer with which you are also having problems with KIS2013: http://forum.kaspers...howtopic=279119

 

daledoc1


Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 1.75.0.1300; Sophos ES 10.3; SAS Free; CCleaner.


#8 WitekToja

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Posted 16 November 2013 - 03:27 PM

nom



#9 WitekToja

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Posted 17 November 2013 - 05:04 PM

censored, now my computer is totally infected :(



#10 daledoc1

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Posted 18 November 2013 - 06:17 AM

Hi, again:

 

Sorry to hear that you think you might be infected.

 

We can't work on malware diagnostics and removal in this sub-section of the forum.

So, for expert assistance, I would suggest that you please follow the recommendations in this pinned topic: Available Assistance For Possibly Infected Computers.
A malware expert will guide you through the cleanup process.

Thanks,

daledoc1


Just a home user & forum volunteer
DT1: Win7/Ult/64 SP1; Intel Core i7-3770 @3.4 GHz; 16 GB RAM; NVidia GeForce GT620; IE9; Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner
DT2: Win7 Ult/64 SP1; Intel Core i7-860 @2.8 GHz; 8 GB RAM; ATI Radeon HD 5770; IE 9, Fx; TB; Cable HSI; MBAM PRO 1.75.0.1300; KIS2014; SAS Free; CCleaner.
LT: Win7 Pro/64 SP1; Intel Core i7-3632 cached @3.2 GHz; 16 GB RAM; NVidia GeForce GT640M; IE 10; Fx; TB; WLAN; MBAM PRO 1.75.0.1300; Sophos ES 10.3; SAS Free; CCleaner.






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