Removal instructions for Results Hub

[Metallica]

What is Results Hub?

The Malwarebytes research team has determined that Results Hub is a browser hijacker. These so-called "hijackers" manipulate your browser(s), for example to change your startpage or searchscopes, so that the affected browser visits their site or one of their choice. This one also displays advertisements.

How do I know if my computer is effected by Results Hub?

You may see these warnings during install:

And you may see these changes in your browsers:

this entry in your list of installed programs:

and this new startpage:

How did Results Hub get on my computer?

Browser hijackers use different methods for distributing themselves. This particular one was bundled with other software.

How do I remove Results Hub?

Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application.

• Please download Malwarebytes Anti-Malware to your desktop.
• Double-click mbam-setup-version.exe and follow the prompts to install the program.
• At the end, be sure a check-mark is placed next to the following:
  • Enable free trial of Malwarebytes Anti-Malware Premium
  • Launch Malwarebytes Anti-Malware
• Then click Finish.
• If an update is found, you will be prompted to download and install the latest version.
• Once the program has loaded, select Scan Now. Or select the Threat Scan from the Scan menu.
• When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
• Restart your computer when prompted to do so.

Is there anything else I need to do to get rid of Results Hub?

• No, Malwarebytes Anti-Malware removes Results Hub completely.
• You could get redirected to our Restore Browser page. You can read there how to fix additional browser redirect methods.

How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the Results Hub hijacker. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late.

Technical details for experts

Signs in a HijackThis log:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.yahoo.com/?fr=hp-ddc-bd&type=bl-bir-dd__alt__ddc_dsssyc_bd_comO4'>http://search.yahoo.com/?fr=hp-ddc-bd&type=bl-bir-dd__alt__ddc_dsssyc_bd_comO4 - Global Startup: ResultsHubBar.lnk = C:\ProgramData\Results Hub\ResultsHubBar.exe

Possible signs in FRST logs:

 Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ResultsHubBar.lnk [2015-08-10] ShortcutTarget: ResultsHubBar.lnk -> C:\ProgramData\Results Hub\ResultsHubBar.exe () HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.yahoo.com/?fr=hp-ddc-bd&type=bl-bir-dd__alt__ddc_dsssyc_bd_com SearchScopes: HKCU -> DefaultScope {3C755686-D0ED-4E25-91D2-4F8BCFD6E0B5} URL = http://search.yahoo.com/yhs/search?hspart=ddc&hsimp=yhs-ddc_bd&type=bl-bir-dd__alt__ddc_dss_bd_com&p={searchTerms} SearchScopes: HKCU -> {3C755686-D0ED-4E25-91D2-4F8BCFD6E0B5} URL = http://search.yahoo.com/yhs/search?hspart=ddc&hsimp=yhs-ddc_bd&type=bl-bir-dd__alt__ddc_dss_bd_com&p={searchTerms} FF NewTab: hxxp://search.yahoo.com/?fr=hp-ddc-bd-tab&type=bl-bfr-dd__alt__ddc_dsssyctab_bd_com FF DefaultSearchEngine: Yahoo Search! FF SelectedSearchEngine: Yahoo Search! FF Homepage: hxxp://search.yahoo.com/?fr=hp-ddc-bd&type=bl-bfr-dd__alt__ddc_dsssyc_bd_com FF Keyword.URL: hxxp://search.yahoo.com/yhs/search?hspart=ddc&hsimp=yhs-ddc_bd&type=bl-bfr-dd__alt__ddc_dss_bd_com&p= FF SearchPlugin: C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\searchplugins\search-simple.xml [2015-08-10] FF Extension: Results Hub - C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\Extensions\firefox@www.results-hub.com.xpi [2015-08-10] C:\ProgramData\Results Hub C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Results Hub C:\Program Files (x86)\Results HubResults Hub (HKLM-x32\...\Results Hub) (Version: 2.0.5700.4761 - Results Hub) <==== ATTENTION

Alterations made by the installer:

File system details [View: All details] (Selection)    Adds the folder C:\Program Files (x86)\Results Hub       Adds the file 7za.exe"="07/08/2015 00:57, 536064 bytes, A       Adds the file ResultsHub.exe"="10/08/2015 12:38, 78336 bytes, A       Adds the file Uninstaller.exe"="10/08/2015 11:38, 313672 bytes, A    Adds the folder C:\Program Files (x86)\Results Hub\Extensions       Adds the file firefox@www.results-hub.com.xpi"="09/08/2015 09:04, 10905 bytes, A    Adds the folder C:\Program Files (x86)\Results Hub\Products       Adds the file UnResultsHubBar.exe"="10/08/2015 12:38, 35629 bytes, A    Adds the folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Results Hub       Adds the file ResultsHubBar.lnk"="10/08/2015 12:38, 792 bytes, A       Adds the file Uninstall.lnk"="10/08/2015 12:38, 1178 bytes, A    In the existing folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup       Adds the file ResultsHubBar.lnk"="10/08/2015 12:38, 792 bytes, A    Adds the folder C:\ProgramData\Results Hub       Adds the file ResultsHubBar.exe"="07/08/2015 01:10, 68296 bytes, A       Adds the file ResultsHubBar.exe.config"="07/08/2015 00:57, 151 bytes, A    In the existing folder C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default       Alters the file prefs.js       Adds the file search-metadata.json"="10/08/2015 12:38, 94 bytes, A    Adds the folder C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions       Adds the file firefox@www.results-hub.com.xpi"="09/08/2015 09:04, 10905 bytes, A    Adds the folder C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\searchplugins       Adds the file search-simple.xml"="10/08/2015 12:38, 1222 bytes, ARegistry details [View: All details] (Selection)------------------------------------------------    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{99415057-7C50-439D-AA20-02D83C071B61}]       "(Default)"="REG_SZ", "1"       "{99415057-7C50-439D-AA20-02D83C071B61}"="REG_SZ", "{99415057-7C50-439D-AA20-02D83C071B61}"       "1"="REG_SZ", ""    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{F83D1872-D9FF-47F8-B5A0-49CC51E24EE8}]       "(Default)"="REG_SZ", "1df3ee10-f126-43bb-a986-e842a093cb51"    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Results Hub]       "DisplayIcon"="REG_SZ", ""C:\Program Files (x86)\Results Hub\uninstaller.exe""       "DisplayName"="REG_SZ", "Results Hub"       "DisplayVersion"="REG_SZ", "2.0.5700.4761"       "EstimatedSize"="REG_DWORD", 951       "HelpLink"="REG_SZ", "mailto:support@results-hub.com"       "InstallDate"="REG_SZ", "20150810"       "InstallLocation"="REG_SZ", "C:\Program Files (x86)\Results Hub"       "NoModify"="REG_DWORD", 1       "NoRepair"="REG_DWORD", 1       "Publisher"="REG_SZ", "Results Hub"       "QuietUninstallString"="REG_SZ", ""C:\Program Files (x86)\Results Hub\uninstaller.exe""       "UninstallString"="REG_SZ", ""C:\Program Files (x86)\Results Hub\uninstaller.exe""       "URLInfoAbout"="REG_SZ", "http://www.results-hub.com/support"       "URLUpdateInfo"="REG_SZ", "http://www.results-hub.com"    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ResultsHub]       "cg"="REG_SZ", "1df3ee10-f126-43bb-a986-e842a093cb51"    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]       "Start Page" = REG_SZ, "http://search.yahoo.com/?fr=hp-ddc-bd&type=bl-bir-dd__alt__ddc_dsssyc_bd_com"    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]       "DefaultScope" = REG_SZ, "{3C755686-D0ED-4E25-91D2-4F8BCFD6E0B5}"    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{3C755686-D0ED-4E25-91D2-4F8BCFD6E0B5}]       "DisplayName"="REG_SZ", "Yahoo Search!"       "FaviconURL"="REG_SZ", "http://search.yahoo.com/favicon.ico"       "ShowSearchSuggestions"="REG_DWORD", 0       "URL"="REG_SZ", "http://search.yahoo.com/yhs/search?hspart=ddc&hsimp=yhs-ddc_bd&type=bl-bir-dd__alt__ddc_dss_bd_com&p={searchTerms}"

Malwarebytes Anti-Malware log:

Malwarebytes Anti-Malwarewww.malwarebytes.orgScan Date: 10/08/2015Scan Time: 13:04Logfile: mbamResultsHubBar.txtAdministrator: YesVersion: 2.1.8.1057Malware Database: v2015.08.10.03Rootkit Database: v2015.08.06.01License: PremiumMalware Protection: DisabledMalicious Website Protection: EnabledSelf-protection: DisabledOS: Windows 7 Service Pack 1CPU: x64File System: NTFSUser: {username}Scan Type: Threat ScanResult: CompletedObjects Scanned: 329631Time Elapsed: 3 min, 43 secMemory: EnabledStartup: EnabledFilesystem: EnabledArchives: EnabledRootkits: EnabledHeuristics: EnabledPUP: EnabledPUM: EnabledProcesses: 0(No malicious items detected)Modules: 0(No malicious items detected)Registry Keys: 3PUP.Optional.GoldenDock.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Results Hub, Quarantined, [3eedbf48dab1ee488922780a24e1956b], PUP.Optional.ResultsHub.A, HKLM\SOFTWARE\WOW6432NODE\RESULTSHUB, Quarantined, [72b98087eba0f93d5a047f94fb08b24e], PUP.Optional.BDYahoo.A, HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{3C755686-D0ED-4E25-91D2-4F8BCFD6E0B5}, Quarantined, [280309fe92f961d50fc5beeeda2af30d], Registry Values: 2PUP.Optional.ResultsHub.A, HKLM\SOFTWARE\WOW6432NODE\RESULTSHUB|cg, 1df3ee10-f126-43bb-a986-e842a093cb51, Quarantined, [72b98087eba0f93d5a047f94fb08b24e]PUP.Optional.BDYahoo.A, HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{3C755686-D0ED-4E25-91D2-4F8BCFD6E0B5}|URL, http://search.yahoo.com/yhs/search?hspart=ddc&hsimp=yhs-ddc_bd&type=bl-bir-dd__alt__ddc_dss_bd_com&p={searchTerms}, Quarantined, [280309fe92f961d50fc5beeeda2af30d]Registry Data: 1PUP.Optional.BDYahoo.A, HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN|Start Page, http://search.yahoo.com/?fr=hp-ddc-bd&type=bl-bir-dd__alt__ddc_dsssyc_bd_com, Good: (www.google.com), Bad: (http://search.yahoo.com/?fr=hp-ddc-bd&type=bl-bir-dd__alt__ddc_dsssyc_bd_com),Replaced,[c368c4434b40d56114302b24f312db25]Folders: 6PUP.Optional.ResultsHub.A, C:\ProgramData\Results Hub, Quarantined, [83a80afd9bf0dc5a91c563b023e0f30d], PUP.Optional.ResultsHub.A, C:\Program Files (x86)\Results Hub, Quarantined, [c764a6615e2d57dfcc8ea1723bc824dc], PUP.Optional.ResultsHub.A, C:\Program Files (x86)\Results Hub\Extensions, Quarantined, [c764a6615e2d57dfcc8ea1723bc824dc], PUP.Optional.ResultsHub.A, C:\Program Files (x86)\Results Hub\Products, Quarantined, [c764a6615e2d57dfcc8ea1723bc824dc], PUP.Optional.ResultsHub.A, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Results Hub, Quarantined, [fb304abdb1daeb4b3328a76c7e8525db], PUP.Optional.ResultsHub.A, C:\Users\{username}\AppData\Local\Temp\Results Hub, Quarantined, [77b463a44d3e05319bb78093a75c7090], Files: 17PUP.Optional.GoldenDock.A, C:\ProgramData\Results Hub\ResultsHubBar.exe, Quarantined, [1c0f16f16823aa8c6f3cc1c157ae738d], PUP.Optional.GoldenDock.A, C:\Users\{username}\Desktop\ResultsHubBar.exe, Quarantined, [d75443c4c3c86ec8f6b5d9a927ded42c], PUP.Optional.GoldenDock.A, C:\Program Files (x86)\Results Hub\Uninstaller.exe, Quarantined, [3eedbf48dab1ee488922780a24e1956b], PUP.Optional.GoldenDock.A, C:\ods.exe, Quarantined, [e942967124677db9affc770b5aab6f91], PUP.Optional.ResultsHub.A, C:\ProgramData\Results Hub\ResultsHubBar.exe.config, Quarantined, [83a80afd9bf0dc5a91c563b023e0f30d], PUP.Optional.ResultsHub.A, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\firefox@www.results-hub.com.xpi, Quarantined, [63c8cc3b1c6fb28432255cb7d72c3cc4], PUP.Optional.ResultsHub.A, C:\Program Files (x86)\Results Hub\7za.exe, Quarantined, [c764a6615e2d57dfcc8ea1723bc824dc], PUP.Optional.ResultsHub.A, C:\Program Files (x86)\Results Hub\ResultsHub.exe, Quarantined, [c764a6615e2d57dfcc8ea1723bc824dc], PUP.Optional.ResultsHub.A, C:\Program Files (x86)\Results Hub\Extensions\firefox@www.results-hub.com.xpi, Quarantined, [c764a6615e2d57dfcc8ea1723bc824dc], PUP.Optional.ResultsHub.A, C:\Program Files (x86)\Results Hub\Products\UnResultsHubBar.exe, Quarantined, [c764a6615e2d57dfcc8ea1723bc824dc], PUP.Optional.ResultsHub.A, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Results Hub\ResultsHubBar.lnk, Quarantined, [fb304abdb1daeb4b3328a76c7e8525db], PUP.Optional.ResultsHub.A, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Results Hub\Uninstall.lnk, Quarantined, [fb304abdb1daeb4b3328a76c7e8525db], PUP.Optional.ResultsHub.A, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ResultsHubBar.lnk, Quarantined, [2308b750e1aa7abcca92997a18eb8c74], PUP.Optional.BDYahoo.A, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\prefs.js, Good: (), Bad: (user_pref("browser.newtab.url", "http://search.yahoo.com/?fr=hp-ddc-bd-tab&type=bl-bfr-dd__alt__ddc_dsssyctab_bd_com"), Replaced,[0f1c9176ee9db086288ee2a66d9839c7]PUP.Optional.BDYahoo.A, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\prefs.js, Good: (), Bad: (user_pref("keyword.URL", "http://search.yahoo.com/yhs/search?hspart=ddc&hsimp=yhs-ddc_bd&type=bl-bfr-dd__alt__ddc_dss_bd_com&p="), Replaced,[d8538483cebd76c0b9fefb8da46124dc]PUP.Optional.BDYahoo.A, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\prefs.js, Good: (browser.startup.homepage", "https://www.malwarebytes.org/restorebrowser/), Bad: (browser.startup.homepage", "http://search.yahoo.com/?fr=hp-ddc-bd&type=bl), Replaced,[d754f7109dee54e29f5f4e3beb1a46ba]PUP.Optional.ResultsHub.A, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\searchplugins\search-simple.xml, Quarantined, [06250ef9d4b792a47c8d3c4d669fbf41], Physical Sectors: 0(No malicious items detected)(end)

As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.

We use different ways of protecting your computer(s):

• Dynamically Blocks Malware Sites & Servers
• Malware Execution Prevention

Save yourself the hassle and get protected.