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#1 pappystocker1


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Posted 03 April 2010 - 08:50 AM

i payed for malewarebytes its a great program but now it wont let me register it ? my hard drive died & i had to start over . i copy & paste my code & id int the fields but it says its wrong what can i do? :)

#2 mountaintree16


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Posted 03 April 2010 - 08:54 AM

Hello pappystocker1, and welcome to the forums here at Malwarebytes.org :)

Did you have Malwarebytes (mbam) registered already on the HD that died?

As a side note, when replying, please use the "ADD REPLY" button located at the bottom of the page.

Thank you :)

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#3 Jacktivity



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Posted 03 April 2010 - 04:02 PM

Hi pappystocker1,

Make sure there are no spaces before the ID and Key numbers when you paste them. Also make sure there are no trailing spaces.

It's an easy thing to miss, especially with a copy/paste operation.

Format should be 12345 or 12345-67890 for the ID with a combination of letters and numbers (some older ID's were shorter and only used 5 characters.)

Format should be AAAA-BBBB-CCCC-DDDD for the Key with a combination of letters and numbers.
Jack Lewis
Product Support

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#4 TeMerc



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Posted 03 April 2010 - 06:26 PM

To add to what's already been said, be sure you're copying and pasting directly from the confirmation email from Cleverbridge.

If you need your key & ID or your confirmation email, this information can only be obtained by our reseller, Cleverbridge.
Tom Mercado
Product Support Team Lead

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