Posted 16 April 2010 - 10:56 PM
Posted 17 April 2010 - 07:48 AM
If you have purchased MBAM I suggest you email support with your request on this.
The help you receive here is free, but if you would like to help me continue the fight against Malware then
"To find perfect composure in the midst of change is to find ourselves in nirvana."
Posted 17 April 2010 - 09:53 AM
I have used malware bytes in the past. However I just purchased the new download but it did not pompt me to down load or give me a license key to update my current product. What do I do?
There will not be any prompt, you must register manually.
To register Malwarebytes' Anti-Malware and release the PRO features, please do as instructed below. Instructions are assuming you have Malwarebytes Free version installed. (Downloads do not differ)
There should be an Malwarebytes' Anti-Malware icon on the desktop, double-click that to open program. If there is no icon, you can go to:
C:\Windows\Program Files\Malwarebytes Anti-Malware<<<<this folder... and double click the mbam icon in that folder
Once open, click any button labeled 'Register',and you will get a new dialog box labeled 'Register Product'. Insert the ID in the first section and the key into the next.
Please make sure you are COPYING and PASTING the license key directly from the confirmation email into the proper fields. Please also make sure you are only including the letters and numbers and not the words ID or Key. Finally, make sure you are not including additional spaces before or after the ID and Key.
If done correctly you should get it registered.
Should you need your key & ID, this information can only be obtained by our reseller, Cleverbridge.
Posted 13 May 2010 - 01:57 AM
Other members who need assistance please start your own topic in a new thread. Thanks!
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