ERROR CODE 12007

[MXC]

I AM TRYING TO INSTALL THE UPDATES AND I KEEP GETTING THE FOLLOWING ERROR:

"AN ERROR HAS OCCURRED. PLEASE REPORT THIS ERROR CODE TO OUR SUPPORT TEAM

MBAM_ERROR_UPDATING (12007, 0, WinHttpSendRequest) "

PLEASE HELP ME WITH THIS ERROR.

[Wide_Glide]

Hello MXC and welcome to malwarebytes.org

Please do the following, it should correct the issue:

Show Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Then go to C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Show Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Then go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Reset Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Please post back and let us know the results

Thanks

[rayj]

I had the same error as MXC and your fix worked. Thanks.

[Annie2b]

Bonjour

[noknojon]

@ Annie2b

S'il vous pla

[Annie2b]

Non, d

[noknojon]

@ Annie2b -

Please try this -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from Here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from Here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Note: You will need to reactivate the program using the license you were sent via email if using the Paid version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You -

[Annie2b]

Bonjour et merci pour votre aide.

Je fais exactement ce que vous me dites mais maintenant j'ai le code erreur 12002 et donc toujours pas de mise

[noknojon]

Error 12002 means that you got a timeout .

Probably you have a firewall/proxy server installed that is blocking the file download. Remove/disable those and you should be ok.

Check if you have the following firewall: Agnitum Outpost firewall or Norton Internet Security. Shutdown those applications please before you install the extension - ie before starting DW after you installated the extension with Extension Manager, because when you start DW the second part of the extension installation will run.

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

Norton will block this - Please see This Picture for an example of how to disable the Add on Pack -

[Annie2b]

J'ai le pare feu de Windows xp pro. En le d

[noknojon]

.

L'est meilleur pour moi trouver un site fran

[YoKenny1]

Annie2b

The French support site for Avast is very good:

Le site fran

[Annie2b]

Merci, oui j'aimerai bien de l'aide afin de pouvoir faire cette mise