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Need help to clean infection


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#41 Elliek

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Posted 06 September 2010 - 01:10 PM

Just spotted this in Anvir and wondered if it is signficant. The infection appears to have started on the evening of the 4th and the new Services shown in this screenshot started on the 4th in the evening.

Relevant? Or red herring?

Ellie

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#42 Elise

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Posted 06 September 2010 - 01:11 PM

Hi, that looks okay. Please run a new quick scan with MBAM (make sure to update it).

How does your taskbar look now? Is it back to normal?

Lets also make sure all your OS files are in place and legit. Please click Start > Programs > Accessories, right click on Command Prompt and select "run as administrator".

Type sfc /scannow and press enter. Let the System File Checker run unhindered. Note - you may be prompted for your windows DVD.

Let me know how things are afterwards.
regards, Elise

If I am helping you and I haven't replied within 24 hours, please feel free to send me a PM.

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#43 Elliek

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Posted 06 September 2010 - 01:14 PM

Starting quick scan and so far 5 objects infected.
It's not finished yet, but that is so far
:blink:

#44 Elliek

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Posted 06 September 2010 - 01:18 PM

Here is the result:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4556

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18943

06/09/2010 3:17:37 PM
mbam-log-2010-09-06 (15-17-37).txt

Scan type: Quick scan
Objects scanned: 145039
Time elapsed: 4 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Windows\System32\APSHook.dll (Rogue.DiskCleanUp) -> No action taken.
C:\Windows\SysWOW64\APSHook.dll (Rogue.DiskCleanUp) -> No action taken.

Registry Keys Infected:
HKEY_CURRENT_USER\Software\Microsoft\Amnesiac (Trojan.Agent) -> No action taken.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\Windows\System32\APSHook.dll (Rogue.DiskCleanUp) -> No action taken.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\System32\APSHook.dll (Rogue.DiskCleanUp) -> No action taken.
C:\Windows\SysWOW64\APSHook.dll (Rogue.DiskCleanUp) -> No action taken.
C:\Windows\System32\winamnc_backup.dll (Rogue.DiskCleanUp) -> No action taken.

#45 Elise

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Posted 06 September 2010 - 01:24 PM

Please let me know how things are after you finish with the system file checker.
regards, Elise

If I am helping you and I haven't replied within 24 hours, please feel free to send me a PM.

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#46 Elliek

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Posted 06 September 2010 - 01:26 PM

Shall I get MBAM to remove those files?

#47 Elliek

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Posted 06 September 2010 - 01:33 PM

How does your taskbar look now? Is it back to normal?


Taskbar still looks okay for now.

I am running the system scan. Possibility is that you will have finished for the night when it is done. I suppose I simply close down my laptop and restart in the morning?

If so, please have a good night and thank you again for all your efforts on my behalf.

Ellie

#48 Elliek

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Posted 06 September 2010 - 01:42 PM

Type sfc /scannow and press enter. Let the System File Checker run unhindered. Note - you may be prompted for your windows DVD.

Let me know how things are afterwards.


Windows scan complete. No integrity violations.

Shall I get MBAM to remove those infected files?

Ellie

#49 Elise

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Posted 06 September 2010 - 01:43 PM

Yes, please remove all infected. Then see if the redirects still occur.
regards, Elise

If I am helping you and I haven't replied within 24 hours, please feel free to send me a PM.

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#50 Elliek

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Posted 06 September 2010 - 01:48 PM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4556

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18943

06/09/2010 3:47:06 PM
mbam-log-2010-09-06 (15-47-06).txt

Scan type: Quick scan
Objects scanned: 145039
Time elapsed: 4 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Windows\System32\APSHook.dll (Rogue.DiskCleanUp) -> Delete on reboot.
C:\Windows\SysWOW64\APSHook.dll (Rogue.DiskCleanUp) -> Delete on reboot.

Registry Keys Infected:
HKEY_CURRENT_USER\Software\Microsoft\Amnesiac (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\Windows\System32\APSHook.dll (Rogue.DiskCleanUp) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\System32\APSHook.dll (Rogue.DiskCleanUp) -> Delete on reboot.
C:\Windows\SysWOW64\APSHook.dll (Rogue.DiskCleanUp) -> Delete on reboot.
C:\Windows\System32\winamnc_backup.dll (Rogue.DiskCleanUp) -> Quarantined and deleted successfully.


Now rebooting. and will report back as soon as that is done.

#51 Elliek

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Posted 06 September 2010 - 02:02 PM

After rebooting, no redirecting on IE (so far) or Firefox (so far) nor on Chrome.

I have quickly run a MBAM quick scan which results:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4556

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18943

06/09/2010 3:59:09 PM
mbam-log-2010-09-06 (15-59-09).txt

Scan type: Quick scan
Objects scanned: 144461
Time elapsed: 7 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Is it safe?

Ellie

#52 Elise

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Posted 06 September 2010 - 02:03 PM

Sorry Ellie, seems like we crossposted. :blink:

Great to hear that!

ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    Note - when ESET doesn't find any threats, no report will be created.
  • Push the Posted Image button.
  • Push Posted Image

regards, Elise

If I am helping you and I haven't replied within 24 hours, please feel free to send me a PM.

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#53 Elliek

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Posted 06 September 2010 - 03:17 PM

Just when I thought it was safe... it is still scanning but has found one threat.

I have it checked to clean anything it finds (default, so I didn't change it).

The threat it has found is a variant of Win32//agent.RID trojan

Good grief! Will this ever end?

Ellie

#54 Elliek

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Posted 06 September 2010 - 04:26 PM

Here are the results of the Eset Scan:

C:\Users\Steve & Ellie\AppData\Local\Desktop Cleanup Wizard\dskclnwiz.dll.anvir a variant of Win32/Agent.RID trojan cleaned by deleting - quarantined

I have instructed it to delete quarantined files. I have also cleaned out my recycle bin.

What next?

Thanks Elise!

#55 Elise

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Posted 07 September 2010 - 04:13 AM

Next you are good to go! :blink:

ALL CLEAN
--------------
Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean :blink:

Please do the following to remove the remaining programs from your PC:
  • Delete the tools used during the disinfection:
  • Run OTL and click the Cleanup button. Allow a reboot. This will remove the tools and logs we used.
Please read these advices, in order to prevent reinfecting your PC:
  • Install and update the following programs regularly:
    • an outbound firewall
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file
  • Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  • Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  • Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.
Some more links you might find of interest:

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.
regards, Elise

If I am helping you and I haven't replied within 24 hours, please feel free to send me a PM.

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#56 Elliek

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Posted 07 September 2010 - 07:22 PM

Thank you for all this help, Elise. I have done all that you suggested.

I have one small issue that remains, possibly not from your help, but you might know what to do about it.

On boot up, a message appears sayin thatSBBD.exe program not found. Skip autocheck.

How do I stop that? It might have had something to do with the Vipre cleanup that was tried by Microsoft before I got in touch with you.

I look forward to hearing from you on this, in case you know how to stop this.

Best regards,

Ellie

#57 Elise

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Posted 08 September 2010 - 01:45 AM

Yes, that is indeed related to the Vipre rescue tool. Its easily to fix though. :blink:

Please redownload OTL, run it and copy/paste the following text into the "custom scan/fix" field. Click Run Fix.
:otl
O34 - HKLM BootExecute: (autocheck SBBD.exe /d \Device\HarddiskVolume2\VIPRERESCUE\Definitions) - File not found

:commands
[emptytemp]

See if the message is gone now, and if so, rerun OTL and click Cleanup.
regards, Elise

If I am helping you and I haven't replied within 24 hours, please feel free to send me a PM.

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#58 Elliek

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Posted 09 September 2010 - 09:29 AM

Yes, that is indeed related to the Vipre rescue tool. Its easily to fix though. :)

Please redownload OTL, run it and copy/paste the following text into the "custom scan/fix" field. Click Run Fix.

:otl
O34 - HKLM BootExecute: (autocheck SBBD.exe /d \Device\HarddiskVolume2\VIPRERESCUE\Definitions) - File not found

:commands
[emptytemp]

See if the message is gone now, and if so, rerun OTL and click Cleanup.


All done, Elise, message was gone, ran OTL and it did a cleanup of itself.

Many thanks for everything you did for me. I am ill and this stress would have made my situation much worse if it had not been for you.

Warm regards,

Ellie

#59 Elise

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Posted 09 September 2010 - 09:30 AM

Hi Ellie, you are most welcome. :)

All the best to you!

I will request this topic to be closed.
regards, Elise

If I am helping you and I haven't replied within 24 hours, please feel free to send me a PM.

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